Top 237 quality team leader Jobs in phoenix az

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)
Cognizant —Mesa, AZ
- $23 - $29 an hour
- Full-time
- Spanish
- English
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Quality Control Associate
Emerge Careers —Phoenix, AZ
- From $18 an hour
- Temporary
- Background check
- Spanish
- Heavy lifting
- Health insurance
- 401(k) matching
Quick Apply
Test Technician - Actuation
Manpower Engineering —Tempe, AZ
- $30 - $35 an hour
- Contract
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
1d
Quality Engineer Lead - Local to Phoenix, AZ
CGI Group, Inc. —Phoenix, AZ
- $62,900 - $139,300 a year
- 5 years
- Writing skills
- Office
- Paid parental leave
- Paid holidays
Quality Engineer
Belcan —Phoenix, AZ
- $32 - $40 an hour
- Full-time
- Mid-level
- Mentoring
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
1d
Process Engineer
Heraeus —Chandler, AZ
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
HVAC QCI Trainer (Quality Control Inspector and Trainer)
Goettl Air Conditioning and Plumbing —Phoenix, AZ
- Full-time
- Clean driving record
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
6d
Senior Building Enclosure Consultant
Field Verified —Mesa, AZ
- $75,000 - $120,000 a year
- Full-time
- Civil engineering
- Construction site
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Construction Consultant - Phoenix and surrounding areas - Benefits - Company Vehicle
LJP Construction Services —Phoenix, AZ
- $75,000 - $78,000 a year
- Full-time
- Background check
- Construction site
- Computer literacy
- Continuing education credits
- Health insurance
Quick Apply
Property Condition Assessments (Operations Manager)
Pinchin LLC —Mesa, AZ
- Construction site
- Ability to lift 50 pounds
- Driver's License
- Health savings account
- Flexible spending account
Quick Apply
Quality Control Engineer
Propersys Corporation —Phoenix, AZ
- $65,000 - $85,000 a year
- Full-time
- Engineering
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
14d
Construction Materials Department Manager
ECS Ltd —Tempe, AZ
- 6 years
- Construction site
- Bachelor of Science
7d
Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)
Cognizant —Mesa, AZ
- $23 - $29 an hour
- Full-time
- Spanish
- English
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Sr. Lab Analyst
Masis Professional Group —Mesa, AZ
- $25 - $35 an hour
- Monday to Friday
- Ability to walk for extended periods
- Computer literacy
- Bachelor of Science
- Health savings account
- Disability insurance
Quick Apply
3d
Produce Quality Control Inspector
Albertsons Companies —Tolleson, AZ
- $22 - $24 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Warehouse
- Paid holidays
- Disability insurance
Quick Apply
14d
Residences Housekeeping Inspector
Marriott International, Inc —Paradise Valley, AZ
- Full-time
- Working with individuals with disabilities
- Residential
- Hotel
Senior Quality Assurance Specialist
Valon Mortgage —Phoenix, AZ
- $23 - $27 an hour
- Email
- Remote
- High school diploma or GED
- Analysis skills
- Continuous improvement
- Commuter assistance
- Health insurance
Quick Apply
Quality Inspector
STRATOSPHERE QUALITY —Phoenix, AZ
- $18.50 - $22.50 an hour
- Full-time
- Mid-level
- Supervising experience
- Travel
- Paid time off
- Benefits from day one
Quick Apply
Clinical Quality Specialist
SonderMind —Phoenix, AZ
- $72,000 - $82,000 a year
- Full-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Micro Lab Tech
Certified Group Careers —Phoenix, AZ
- $18 - $19 an hour
- High school diploma or GED
- Associate's degree
- Ability to lift 25 pounds
Quick Apply
6d

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quality team leader jobs near phoenix az

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)

Cognizant -
Mesa, AZ

Apply Now

Job Details

Full-time
$23 - $29 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Notion
Incident investigation techniques for hazard identification
Knowledge management
Spanish
Google Sheets
Defect resolution root cause analysis
Team supervision
Managing teams in a customer support role
Defect analysis
English
Incident Escalation
Global team management
Salesforce Cloud
Zendesk
Confluence
Vendor communication
Customer service knowledge base
Customer support
CRM system proficiency
Call center management
Technical Proficiency
Failure analysis

Full Job Description

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site , and all candidates must reside in the United States .
Job Summary: As a catalyst for operational excellence within the Rider Support Center of Excellence, you will architect and drive superior rider experiences globally. Serving as the critical nexus between front-line operations and strategic leadership, you will spearhead performance optimization, enforce quality standards, and resolve complex escalations. This role requires a highly analytical, hands-on leader capable of coaching overseas teams, identifying systemic gaps, and implementing data-driven workflows that elevate our autonomous ride-hailing support ecosystem.
Key Responsibilities
Global Performance Coaching & Enablement: Hold direct accountability for the performance and continuous upskilling of overseas support teams. Design and deliver scenario-based training, high-engagement workshops, and targeted coaching sessions to ensure global alignment with CoE standards.
Process Architecture & Root Cause Analysis (RCA): Actively audit rider interactions and overarching performance data. Spearhead deep-dive Root Cause Analyses to identify systemic process gaps, friction points, and failure modes. You will formulate and pitch scalable, thoughtful recommendations to leadership that streamline workflows and optimize the rider journey.
Quality Assurance & Performance Management: Execute rigorous QA audits across omni-channel interactions (calls, chats, tickets). Deliver structured, actionable feedback to international stakeholders and partner seamlessly with Team Leads to architect and track definitive improvement plans.
Subject Matter Authority & Escalation Management: Serve as the definitive operational authority for complex escalations, exceptions, and policy enforcement. You will continuously optimize playbooks, Standard Operating Procedures (SOPs), and knowledge bases to reflect the latest product evolutions and support protocols.
Cross-Functional Strategic Partnership: Collaborate with Operations, Product, and Customer Experience (CX) teams to pilot new support tools, execute beta tests, and champion the "Voice of the Rider" by translating qualitative feedback into actionable product insights.
Quantifiable Metrics for Success (KPIs) In this role, your impact will be measured by the following targets:
Quality Excellence: Maintain a baseline QA score of 95%+ across audited interactions and drive a 10% quarter-over-quarter improvement in overall team QA metrics.
Efficiency Gains: Identify and implement at least two major process optimizations per quarter , aiming to reduce Average Handling Time (AHT) by 15% without compromising resolution quality.
First Contact Resolution (FCR): Elevate FCR rates by 12% within the first six months through improved knowledge base management and targeted agent upskilling.
Escalation Reduction: Reduce avoidable Tier 2/Tier 3 escalations by 20% by addressing root causes and equipping Tier 1 overseas teams with better diagnostic tools and training.
Required Qualifications & Experience
Professional Background: 3–5 years in process excellence, quality assurance, or high-tier customer support, preferably within logistics, ride-sharing, or tech-forward operational environments. Proven experience in call center management and global vendor oversight is essential.
Specialized Expertise: Direct, hands-on experience as an Autonomous Driver is strictly required to deeply understand the product ecosystem.
Prioritized Experience: Candidates with a background in an Emergency Response Team (ERT) or handling critical safety incidents will be given top priority.
Language Requirements: Absolute bilingual fluency in English and Spanish is critical for effectively coaching and managing specific overseas teams.
Analytical Skills: Demonstrated mastery of RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and the ability to interpret raw performance data (CSAT, AHT, FCR) into strategic action plans.
Technical Proficiency: Advanced expertise with Zendesk, Salesforce, QA auditing platforms (Playvox, MaestroQA), data manipulation in Google Sheets/Excel, and knowledge management via Notion/Confluence.
Operational Readiness: This is a dynamic, 24/7 operational environment . Candidates must possess scheduling flexibility and be prepared for up to 15% on-field travel to support operational hubs and vendor sites.
Preferred Certifications: Lean Six Sigma (Green Belt or higher) or comparable process improvement certifications.

Required Skills and Experience
Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call centre management.
Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting.
Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority.
Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence.
Traits: Empathetic, analytical, solutions-focused, team-oriented.

Salary and Other Compensation:
Applications will be accepted until May 29th, 2026 .
The hourly rate for this position is $23-$29 per hour , depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cog2025 CogWW901

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Refine Your Search

quality team leader jobs in phoenix az

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)

Quality Control Associate

Test Technician - Actuation

Quality Engineer Lead - Local to Phoenix, AZ

Quality Engineer

Process Engineer

HVAC QCI Trainer (Quality Control Inspector and Trainer)

Senior Building Enclosure Consultant

Construction Consultant - Phoenix and surrounding areas - Benefits - Company Vehicle

Property Condition Assessments (Operations Manager)

Quality Control Engineer

Construction Materials Department Manager

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)

Sr. Lab Analyst

Produce Quality Control Inspector

Residences Housekeeping Inspector

Senior Quality Assurance Specialist

Quality Inspector

Clinical Quality Specialist

Micro Lab Tech

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