THE PLANET FITNESS MISSION
At Planet Fitness, our unique mission has always been to enhance people’s lives by providing high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.
ORGANIZATION OVERVIEW
Title: Technician Supervisor
Location: Remote
Status: Exempt/Full-Time
Reports To: Maintenance Manager
Key Relationships: Field Operations Teams, Field Leadership Team, Support Center Leaders and Vendors
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United Fitness Partners is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Technical Supervisor at United FP, you will play a crucial role in ensuring the smooth operation of systems within our fitness facilities. You will be responsible for managing and maintaining all equipment related aspects, including but not limited to fitness equipment, audio-visual systems, security systems, and other facilities related infrastructure. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to lead a team in a fast-paced environment.
Equipment Oversight:
- Supervise and coordinate the maintenance, repair, and calibration of fitness equipment to ensure member safety and optimal functionality.
Technical Team Leadership:
- Lead a team of technicians, providing direction, guidance, and support to ensure a high standard of technical service.
- Foster a positive team culture through effective communication and collaboration.
Training and Development:
- Conduct training for technical staff and new hires on equipment usage, repairs, troubleshooting procedures, and safety protocols.
- Stay current on technological advancements and provide ongoing education to the team.
Documentation and Reporting:
- Maintain accurate records of equipment maintenance, repairs, and technical issues.
- Generate regular reports on equipment status, technical performance, and team productivity using established KPI’s.
Quality Assurance:
- Implement and enforce quality assurance processes to ensure all technical aspects meet or exceed industry standards.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Budgetary Oversight:
- Collaborate with the management team to manage the department budget effectively.
- Identify cost-saving opportunities without compromising the quality and safety of technical operations.
- Coordinate and manage third-party vendors to ensure timely, cost-effective service delivery.
Member Experience Enhancement:
- Implement technical solutions to enhance the overall member experience within the facility.
- Utilize member feedback and insights to improve services. Compliance and Safety:
• Ensure compliance with industry regulations and safety standards. • Implement and enforce safety protocols to create a secure environment for both members and staff.
Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, a and activities may change as we learn and grow
What You'll Bring to the Table:
- 5 years’ experience in scheduling and dispatch environment
- Professional and effective communicator in person, on the phone, through text, and email, with strong written and communication skills.
- Computer literacy is a must. Microsoft Office Suite
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to address and solve problems in a creative, innovative, and timely manner.
- Strong financial acumen with an ability to understand budgets, invoicing, projecting spend/savings, statistics and return on investment
- Able to stand, walk, bend, squat, and occasionally lift to 50 pounds and subject to a variety of physical conditions in the club environment
- Conduct routine field visits to ensure work quality, provide coaching, and verify equipment conditions firsthand.
- Perform other related duties as assigned to support the success of the Technical Services team and the overall goals of UFP.
More Reasons To Join Our Team
- Competitive Salary
- Flexible schedule
- Comprehensive healthcare benefits
- 401(k) plan with 6% company match
- Long-term disability coverage
- Basic life insurance
- Black Card Membership for you plus 2 classic memberships for friends and family members
How We Came Together as A Franchise In November 2016, two private equity firms, JLM Financial Partners and Eagle Merchant Partners, partnered to create United Fitness Partners through the combination of five leading Planet Fitness franchise groups, the country's largest Planet Fitness franchisee. UFP is the largest fitness franchise in the PF System with 196 locations across 14 states, 2,700+ teammates, 1.2 million members, and over 100,000+ Facebook followers. United Fitness Partners is well-positioned to achieve its growth and expansion goals while continuing to prioritize all our teammates’ journeys, member satisfaction, and operational excellence in a Judgement Free Zone.
Planet Fitness Brand
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.
Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging in corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!
