Top 15 Senior patient services representative Jobs in Phoenix Az

Senior Customer Care Representative
Banner Health —Mesa, AZ
- Full-time
- Remote
- Management
- Computer literacy
- Basic math
5h
Senior Patient Services Representative
OrthoArizona —Scottsdale, AZ
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Medical Assistant - Remote Primary Care Coordinator (Monday–Friday 10:00am–7:00pm PST)
Pine Park Health —Phoenix, AZ
- Monday to Friday
- Remote
- Urgent Care
- Primary Care
- HIPAA
- Paid parental leave
- Paid holidays
Quick Apply
Center Care Team - Care Navigator
ArchWell Health —Phoenix, AZ
- Full-time
- Clinic experience
- Clinic
- Experience equivalent to degree accepted
Registration Specialist Sr
Valleywise Health System —Phoenix, AZ
- $20.52 - $30.27 an hour
- Full-time
- Microsoft Word
- Hospital
- Writing skills
- Paid holidays
- Health insurance
6d
Intake Behavioral Health Tech PRN Days/NOC
Avenir Senior Living —Surprise, AZ
- PRN
- CPR Certification
- Computer literacy
- Writing skills
- Health insurance
7d
Sr. Surgical Scheduler Vascular Osborn Clinic
HonorHealth —Scottsdale, AZ
- Full-time
- Surgery
- Medical office experience
- Mid-level
Intake MSW PRN Days/Nights
Avenir Senior Living —Surprise, AZ
- PRN
- CPR Certification
- Master of Social Work
- Computer literacy
- Health insurance
7d
Center Care Team - Care Navigator, Bilingual
ArchWell Health —Phoenix, AZ
- Full-time
- Clinic experience
- Clinic
- Older adults
6d
Facility Care Coordinator Specialist
MGT MD AT HOME —Mesa, AZ
- $17 - $21 an hour
- Full-time
- Medical office experience
- Primary Care
- HIPAA
- Paid time off
Quick Apply
2d
Senior Behavioral Health Transport Services Representative BSS
Banner Health —Mesa, AZ
- Part-time
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Employee assistance program

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Surgical Scheduler (Ophthalmic)
Arizona Eye Specialists —Phoenix, AZ
Triage – assist patient by answering questions and/or making recommendations to insure appropriate health care. Discussion of payment and deductibles.
$21 - $24 an hour
Quick Apply
Patient Services Specialist
Turnwell Mental Health Network —Tempe, AZ
Answer phone calls, take messages, and greet patients. CPR/BLS certification often required. Clean and sterilize medical instruments and exam rooms.
$20 - $23 an hour
Quick Apply
8d

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Patient Care Scheduler
Wellbe Senior Medical —Columbus, OH
Annotate all telephone calls within the appropriate computer based systems. A normal ‘day in the life’ consists of conducting outbound calls to and from…
$20 - $22 an hour
12d
Scheduling Senior Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling,…

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senior patient services representative jobs near phoenix az

Senior Customer Care Representative

Banner Health -
Mesa, AZ

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Job Details

Full-time
5 hours ago

Qualifications

Customer communication
Basic math
Desktop applications
Productivity software
Medical terminology

Full Job Description

Primary City/State:

Mesa, Arizona

Department Name:

Admin-HME

Work Shift:

Day

Job Category:

Administrative Services

Step up to a leadership role as a Customer Care Specialist Lead at Banner Health, where your expertise in home medical equipment coordination, mentorship abilities, and passion for exceptional customer service converge to create seamless healthcare experiences that truly transform patients' lives! In this pivotal position, you'll serve as the vital bridge connecting patients, families, healthcare providers, insurance companies, and internal teams—expertly managing the entire lifecycle of equipment orders and referrals from initial request through delivery and beyond, while navigating complex insurance verifications, pre-certifications, and authorizations with precision and efficiency.

Banner Health invites you to join our team and advance your career while making a meaningful impact on patient care coordination every single day!

POSITION SUMMARY
This lead level position is responsible for providing customers and referrals support and information to support orders and request. This position is responsible for accurate and thorough processing of order request through verification while meeting time sensitive expectations.

CORE FUNCTIONS
1. Handles incoming requests for referrals for new orders and refills. Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity. Provides on-going follow-up of requests up to, and following, patient discharge.

2. Builds equipment order using information in patient medical record to coordinate patient services. Ability to review and offer alternate product support and suggestions to improve patient care and quality outcomes.

3. Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.

4. Performs data entry of patient intake information into computer system and records insurance information and authorization requirements and notes in the computer system.

5. Coordinates delivery of requested services and referrals as appropriate. Coordinates with dispatch, warehouse and clinical staff to ensure product availability and sets delivery expectations with patients and providers.

6. Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff. Assists in the maintenance and communication of changing payer and referral source information specific to coordination of patient needs.

7. Trains and provides mentor support for new staff members. Assists with leadership planning and training support development.

8. Serves as a role model within the Customer Care Specialist team and supports the organization through assisting with planning and training development. Provides role and responsibility support to the supervisor including scheduling, interviewing candidates and monitoring specialist level work. Provides role and responsibility support during supervisor absence.

9. Incumbents in this position have extensive interaction with internal departments and external sources to coordinate patient services. Must be familiar with products and services offered in the surrounding community as well as within the company. The position does not develop or manage a budget.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.

Requires a proficiency level typically obtained with 3 years of experience in Home Medical Equipment and/or Call Centers. Must have a working knowledge of medical terminology and have familiarity with hospital operations. Must possess excellent organizational and interpersonal skills.

Must be proficient with commonly use office software products and possess the ability to learn new software applications.

PREFERRED QUALIFICATIONS

Previous experience in a healthcare setting preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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Refine Your Search

senior patient services representative jobs in phoenix az

Senior Customer Care Representative

Senior Patient Services Representative

SAL Advocate

Medical Assistant - Remote Primary Care Coordinator (Monday–Friday 10:00am–7:00pm PST)

Center Care Team - Care Navigator

Registration Specialist Sr

Intake Behavioral Health Tech PRN Days/NOC

Sr. Surgical Scheduler Vascular Osborn Clinic

Intake MSW PRN Days/Nights

Center Care Team - Care Navigator, Bilingual

Facility Care Coordinator Specialist

Senior Behavioral Health Transport Services Representative BSS

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