Top 32 service desk analyst Jobs in phoenix az

SRE Analyst II
QE Solar —Scottsdale, AZ
- $60,000 - $80,000 a year
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
Senior HR Systems Analyst
DriveTime —Tempe, AZ
- $85,000 a year
- Full-time
- Marketing
- Research
- Mid-level
1d
Analyst I Service Desk
Womble Bond Dickinson —Phoenix, AZ
- $45,000 - $83,000 a year
- Full-time
- Windows
- Microsoft Office
- Travel
Associate Analyst/Analyst, IT Help Desk
American Airlines —Phoenix, AZ
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
8d
Helpdesk Technician I
SyberJet Aircraft —Chandler, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Google Workspace
- Computer Science
- Office
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Analyst, Enterprise Service Desk
ABACUS —Phoenix, AZ
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Help Desk Analyst
Community Options, Inc. —Phoenix, AZ
- From $50,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
System & Application Administrator
Paradise Valley Community College —Phoenix, AZ
- $64,346 - $83,650 a year
- Weekends as needed
- Azure
- System design
- Research
- Wellness program
- 403(b) matching
Service Desk Analyst
Mattamy Homes —Scottsdale, AZ
- Full-time
- Mid-level
- Office
- Travel
8d
Technical Support Analyst
CHAS ROBERTS AIR CONDITIONING INC —Phoenix, AZ
- $52,000 - $62,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
Team Lead, Enterprise Service Desk
ABACUS —Phoenix, AZ
- 5 years
- Writing skills
- Windows
Quick Apply
Broker Data Delivery Analyst- Remote
Blue Cross Blue Shield of Arizona —Phoenix, AZ
- Full-time
- Remote
- Salesforce
- HIPAA
- Mid-level
Service Desk Analyst
EIS Legacy LLC —Tempe, AZ
- Full-time
- Mid-level
- Analysis skills
- Travel
- Work from home
Quick Apply
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Enterprise Application Support Analyst 1
Choice Hotels —Scottsdale, AZ
- Extended hours
- Computer Science
- Research
- Office
- Paid jury duty
- Paid holidays
QA Analyst
CREXENDO, INC —Tempe, AZ
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
ERP Applications Supervisor (Dept. Technology Supervisor)
City of Scottsdale —Scottsdale, AZ
- $102,585.60 - $138,569.60 a year
- 8 hour shift
- Remote
- Background check
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
7d
IT Service Desk Manager
Snap Tech IT —Tempe, AZ
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
VP, Data & Analytics
Scribd, Inc. —Phoenix, AZ
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance

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SRE Analyst II

QE Solar -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Qualifications

Endpoint Security
Enterprise software
Endpoint Detection and Response (EDR)
Driver's License
Internal employee customer service
Cloud-based systems
Cloud service support
Security Event Management (security operations)
Log analysis tools
Customer support ticket management
Identity and access management (IAM) solutions
Ticketing system technical support

Full Job Description

About QE Solar

We're making clean energy more efficient! For over a decade, the team at QE Solar has brought technical expertise, curiosity, and an investigative approach to the Solar Operations & Maintenance sector, maximizing asset uptime and return on investment while prioritizing safety. QE Solar manages well over 3GWs of PV/BESS projects and hundreds of employees, providing renewable assets owners the most reliable renewable asset service from coast-to-coast. QE Solar is known for an owner’s mindset in delivering consistent quality and service to our clients with a sense of urgency because we know maintenance issues impact the bottom line.

The Site Reliability Engineer (SRE) Analyst II is the organization’s Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOP’s that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

* **THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA***

Essential Job Functions & Responsibilities: Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).

Advanced Troubleshooting and diagnosing of issues.
Provide a positive user resolving problem experience.
Maintaining accurate SOP documentation.
Provide users training on how to use properly Company hardware or software.
Provide training to the tier 1 support technicians.
Managing and resolving escalated tickets.
Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.
Development and delivery of interactive dashboards, reports, and tools.
Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
Manage ticketing, EDR, IAM & other applications required for daily operations and security.
Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
Collaborate with team members to solve complex issues from all aspects of the current environment.
Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
Assist in the upkeep and functionality of web applications.
Support and maintain updated Technology inventory.
Creates new service catalog items, incorporating them inside the CMDB.
Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed.
Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.
Support office admin needs as required.

Knowledge

Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint
Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs

Skills

Strong customer service, professionalism, respect, and good interpersonal skills are a must.
Experience in enterprise-level data analysis tools, techniques, and methodologies.
Analytical and problem-solving skills.
Practical experience in managing data projects.
Mature understanding of business processes with the ability to translate needs into solutions.
Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

Abilities

Ability to multi-task and prioritize work in a standardized, scalable manner.
Comfortable working as a team player or independently if necessary
Ability to communicate clearly and succinctly.
Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company.
Motivated team player that is operationally focused and exceptionally detail-oriented
Strong ability to self-manage and deliver on a timely schedule.
Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set of deliverables.
Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools.

Preferred Education

Bachelor’s degree

Required Experience

2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, SIEM.

Preferred Experience

2+ years of experience with solar operations and maintenance

Experience in a technical field is strongly desired.

Required Certifications, Licensures, etc.

Must have a clean background, driver’s license, and professional demeanor.

Required Other

2+ years of experience working in an MSP business industries.

Ability to Relocate:

Scottsdale, AZ : Relocate before starting work (Required)

Workplace Type: on-site
Salary Range: $60,000-$80,000 per year
Employment Type: Full-time
Location: Scottsdale, Arizona United States

Statement to all Third-Party Agencies and Similar Organizations:
QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

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Refine Your Search

service desk analyst jobs in phoenix az

SRE Analyst II

Senior HR Systems Analyst

Analyst I Service Desk

Associate Analyst/Analyst, IT Help Desk

Helpdesk Technician I

Support Analyst I (Remote)

Analyst, Enterprise Service Desk

Help Desk Analyst

System & Application Administrator

Service Desk Analyst

Technical Support Analyst

Team Lead, Enterprise Service Desk

Broker Data Delivery Analyst- Remote

Service Desk Analyst

EHR Help Desk Analyst

Enterprise Application Support Analyst 1

QA Analyst

ERP Applications Supervisor (Dept. Technology Supervisor)

IT Service Desk Manager

VP, Data & Analytics

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