Top 26 Technical support analyst Jobs in Phoenix Az

Associate Analyst/Analyst, IT Help Desk
American Airlines —Phoenix, AZ
- Windows
- Analysis skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
23h
Analyst I Service Desk
Womble Bond Dickinson —Phoenix, AZ
- $45,000 - $83,000 a year
- Full-time
- Office
- Windows
- Microsoft Office
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Technology Support Analyst
Dutch Bros Coffee —Tempe, AZ
- Full-time
- Hybrid work
- Google Workspace
- Microsoft Outlook
- Computer literacy
1d
Help Desk Analyst
State of Arizona —Phoenix, AZ
- $20.63 an hour
- Full-time
- Writing skills
- Office
- Windows
- Paid parental leave
- Paid holidays
4d
Technology Support Analyst
Dutch Bros —Tempe, AZ
- Full-time
- Hybrid work
- Google Workspace
- Microsoft Outlook
- Computer literacy
1d
Technical Services Analyst
Crossroads Technologies, Inc. —Phoenix, AZ
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid training
- Disability insurance
Quick Apply
Support Analyst II
Exigo Technology Services, LLC —Scottsdale, AZ
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Business Systems Analyst I
Kenco —Litchfield Park, AZ
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
IT Support Analyst - MWH
MWH —Phoenix, AZ
- $48,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Mid-level
- Paid parental leave
- AD&D insurance
Quality Analyst, Technical Support
Ministry Brands —Chandler, AZ
- Full-time
- Background check
- High school diploma or GED
- SQL
- Paid parental leave
- Paid holidays
Technical Support Analyst
RevSpring Inc —Phoenix, AZ
- Computer literacy
- Mid-level
- Office
Quick Apply
10d
IT Analyst
All Lines Technology Inc —Chandler, AZ
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
4d
Technical Support Analyst
CHAS ROBERTS AIR CONDITIONING INC —Phoenix, AZ
- $52,000 - $62,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
IT Analyst
All Lines Technology —Chandler, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
4d
Client Support Analyst II
LayerCake Technologies —Phoenix, AZ
- On call
- Remote
- Mid-level
- Travel
- In-person
- Paid holidays
- Disability insurance
Analyst, Network Operations Center
Guitar Center —Phoenix, AZ
- $22 - $26 an hour
- 12 hour shift
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Health insurance
Digital Manufacturing Analyst I
Sub-Zero Group, Inc. —Goodyear, AZ
- Background check
- ERP systems
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
4d
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Tempe, AZ
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
NOC Analyst
Corsica Technologies, LLC —Scottsdale, AZ
- Weekends as needed
- Azure
- Mid-level
- Communication skills
Quick Apply

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technical support analyst jobs near phoenix az

Associate Analyst/Analyst, IT Help Desk

American Airlines -
Phoenix, AZ

Apply Now

Job Details

23 hours ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Mobile device support
Mainframe
Help desk systems

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division. Responsible for providing first-level problem troubleshooting via the telephone for all hardware and software supported by Technologies system-wide.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Provides resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to the appropriate product group
Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments
Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, Mobile devices, etc.
May interact with internal and external support teams and third party vendors to identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Maintains daily awareness of changes, outages, and issues system wide
Escalates incidents to escalation teams to ensure customer resolution
Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed
Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action
Works overtime as necessary and when approved
Maintains confidentiality regarding employee, company, and customer information
Experience with development and/ or implementation of Generative AI
Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices
Shift work required/24x7 IT coverage environment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Technical degree and/or equivalent experience
1 year Help Desk and/or customer service experience
1 year troubleshooting experience with service desk environments
Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE

Preferred Qualifications- Education & Prior Job Experience

Apple certification (Apple Genius)
A+ Certification
Knowledge or experience with genrative AI and virtual assistants to assist with repititive tasks

Skills, Licenses & Certifications

Strong interpersonal, written and verbal communication skills
Ability to multi-task in a stressful environment
Strong problem-solving and analytical skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

technical support analyst jobs in phoenix az

Associate Analyst/Analyst, IT Help Desk

Analyst I Service Desk

EHR Help Desk Analyst

Technology Support Analyst

Help Desk Analyst

Technology Support Analyst

Technical Services Analyst

Support Analyst II

Business Systems Analyst I

IT Support Analyst - MWH

Quality Analyst, Technical Support

Technical Support Analyst

IT Analyst

Technical Support Analyst

IT Analyst

Client Support Analyst II

Analyst, Network Operations Center

Digital Manufacturing Analyst I

Senior Technical L2 Analyst – Spend Management

NOC Analyst

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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