Company Overview
VETMED Consultants is an AAHA-accredited specialty referral and 24-hour emergency veterinary hospital dedicated to providing exceptional care for pets in our community. Our hospital boasts board-certified specialists and experienced emergency veterinarians, working collaboratively to ensure comprehensive and continuous veterinary services.
Overview
We are seeking a dynamic, people-focused professional ready to help shape the future of our hospital. The Hospital Manager plays a pivotal role in leading day-to-day operations in close partnership with the Managing Veterinarian and Hospital Director, ensuring excellence across people, processes, and performance.In this role, you’ll cultivate an engaging, collaborative, and positive hospital culture while driving scheduling, labor management, goal setting, and leadership meetings. You’ll champion operational excellence by ensuring compliance (OSHA, DEA), strengthening systems and workflows, and partnering across departments to support both immediate priorities and long-term growth initiatives.People leadership is at the heart of this role—overseeing recruiting, training, performance management, employee engagement, and conflict resolution to build strong, motivated teams. You’ll also elevate the client experience through relationship-building, service initiatives, and thoughtful issue resolution.On the business side, you’ll provide financial leadership through payroll accuracy, revenue and cost management, inventory oversight, and financial reviews—helping ensure the hospital operates efficiently, sustainably, and profitably.If you’re energized by leadership, growth, and making a meaningful impact every day, this role offers an exciting opportunity to do just that.
ESSENTIAL JOB FUNCTIONS:
Leadership and Planning
· Collaborates in a leadership role with the Managing Veterinarian and Hospital Director as the “owners” of the hospital’s success.
· Oversees the hospital schedule and manages labor costs to budget.
· Participates in the weekly leadership meetings with a solution-oriented and collaborative mindset
· Establishes goals for the practice and staff.
· Acts as a champion for change and identifies, documents, shares, and promotes best practices.
· Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
· Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
· Plans and leads a cadence of employee and department meetings.
Operations
· Educates employees on hospital policies and procedures, medical protocols, and client interactions.
· Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
· Performs quality checks and reviews of client files.
· Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
· Work with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams/procedures, and transport between sister hospitals.
· Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
· Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment
People Management
· Participates in the oversight of the employee benefits program and hospital insurance plans.
· Works with the Managing Veterinarian, Human Resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining and terminating as required.
· Recruits new employees and participates in the selection process.
· Oversees the completion of employee orientation, training and performance appraisals.
· Coaches and mentors employees and identifies continuous learning and skill building needs.
· Implements performance-based incentive and rewards and recognition programs
· Mediates conflict and maintains employee morale.
· Manages staff
· Reinforces hospital team agreements, modeling that each team member is responsible for the hospital culture
Client Service
· Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
· Trains staff on client service initiatives and uses client visit growth best practices.
· Demonstrates and reinforces the highest level of client service.
· Manages client relationships; effectively resolves client issues and escalations
· Oversees client follow-up procedures.
· Utilizes client service initiative measurements to evaluate hospital and staff performance.
Financial
· Ensures payroll is accurately completed and submitted for all hospital staff.
· Oversees accounts receivable and weekly revenue
· Continually drives revenue and manages costs to budget.
· Performs invoice audit reviews.
· Manages employee balances
· Manages inventory and oversees the semi-annual inventory process.
· Approval of any promissory notes or payment plans outside of regular options
· Work with senior leaders to control all facility and administrative costs.
· Ensure the calculation and processing of DVM production payments occurs.
Qualifications: Knowledge, Skills, and Abilities:
Knowledge
· Supervisory and leadership experience
· Multi-functional operations including budget and labor management
· Customer service and marketing techniques
· HR policies including state and federal regulations
· Standard operating procedures and protocol development
· Staff management including: coaching, development, performance appraisals, and resolution management
Skills
· Customer service best practices
· Interpersonal skills
· General management skills including reporting and data analysis
· Problem solving and conflict management skills
· Excellent oral and written communication skills
· Organizational skills
· Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
Abilities
· The ability to delegate responsibility and achieve results with hospital team members
· Must be able to handle multiple tasks and remain flexible with assigned duties
· Capable of championing change and driving innovative programs in the hospital
· Must be able to work well in team environment
· Capable of quality decision making
· Ability to coach, correct, develop and motivate employees
· Demonstrates excellent time and task management
· Demonstrates professional and courteous presentation with staff and clients
Teamwork
· Participates in a positive manner in all group sizes.
· Refrains from participating in gossip.
· Supports team members by assisting other areas, is receptive to feedback and suggestions.
· Engages in active problem-solving vs. problem-identifying.
· Makes suggestions related to client/patient service improvements and hospital efficiency.
Physical
· Able to perform many aspects of companion animal medicine, surgery and diagnostics
· Able to sit, stand, walk for extended periods of time
· Able to lift, reach, bend as needed
· Able to perform all duties and responsibilities as described
· Able to function as a team member within veterinary hospital setting
· Able to be positive, supportive and encouraging as needed
Work Location: In person
