POSITION SUMMARY
The Floor Technician/Custodian’s role is to specialize in ensuring the floors and other areas are cleaned and sanitized. The Floor Technician/Custodian strips and refinishes floors, shampoos carpets, and washes walls, molding and grout. The Floor Technician/Custodian will also perform janitorial/custodial functions as well. The Floor Technician/Custodian reports and addresses hazardous conditions in a timely manner to ensure safety.
Reporting Relationships
- Directly reports to immediate supervisor and/or Account Manager.
ESSENTIAL JOB FUNCTIONS
Through the employee’s own efforts, and the coordination of others, the employee accomplishes the following essential functions:
1. Ensure assigned flooring is appropriately cleaned and maintained.
- Clean and properly maintain floors and carpets via stripping, mopping, shampooing rugs, and buffing.
- Sweep, vacuum, and mop floors and stairways.
- Prioritize work assignments in order to complete tasks in a timely manner.
- Change assignments and reprioritize based on unforeseen events (e.g., spills, etc.).
- Inform the supervisor when tasks need to be reprioritized and /or assignments need to change.
2. Ensure the safety of all clients and other external and internal stakeholders.
- Recognize and report unsafe conditions and maintenance problems to supervisors, and intervene immediately as needed to
ensure safety. (e.g., blocks access to wet floors, etc.)
- Adhere to infection control procedures on an ongoing basis.
- Ensure buildings are secured and locked at appropriate times.
- Observe appearances and conditions of premises and equipment:
report needed repairs, safety hazards or conditions requiring outside vendor services.
- Use all equipment and chemicals in a safe manner and in accordance with equipment manual or SDS instructions and as per training provided.
- Follow written directions when using chemicals and ensure they are mixed safely.
- Use equipment appropriately, to avoid cuts, sprains and any other injuries to self or others.
- Employ proper lifting techniques to prevent injury to self or others.
- Attend and participate in staff meetings, including Safety Meetings.
- Wear proper clothing (e.g., slip resistant, closed toe shoes) at all times to ensure safety.
- Work during hours that do not conflict with the client’s schedules and times that do not impose safety hazards.
- Request assistance from coworkers as needed to ensure safety (e.g., lifting furniture, etc.).
3. Demonstrate excellent customer service skills.
- Represent US&S in a positive manner at all times; report and respond to client grievances immediately.
4. Work effectively with coworkers and supervisors to accomplish goals. • Request and provide assistance to coworkers as needed.
- Inform supervisor when tasks need to be reprioritized and/or when assignments or schedules need to change, or when assignments cannot be completed.
5. Perform janitorial/custodial functions as needed to ensure the environment is clean and tidy.
- Polish furniture, metal work, and chrome using appropriate cleaning and polishing compounds.
- Dust such items as blinds, furniture, file cabinets, and windowsills using treated dust mittens, cloths, or hand cleaning items.
- Empty garbage receptacles and engage in other activities associated with ensuring the environment is clean and tidy.
- Wash walls, ceilings, woodwork, and chrome using appropriate cleaning and polishing compounds as well as both step and extension ladders.
- May perform occasional ground maintenance including removal of snow from sidewalks, salting walkways, mowing small areas of grass, trimming shrubs, etc.
6. Other duties as assigned.
ADDITIONAL JOB FUNCTIONS
1. Provide training to coworkers as needed.
2. Engage in Quality Assurance Functions, such as reading and filling out checklists. 3. Participate in any investigations, including the need to write statements and /or participate in interviews.
4. Adhere to all policies and procedures, including those outlined in the US&S Employee Handbook and the US&S, Inc. Safety and Health Manual.
COMPETENCIES
1. Customer Service Orientation: Immediately reports client concerns and grievances to supervisor. Demonstrates concern for satisfying US&S’ external and/or internal customers. Responds appropriately to client concerns or requests (e.g., does not argue with clients who express concerns). Informs the client that he/she is willing to work with them so that their needs are met. Presents a cheerful, positive manner with clients. Maintains and communicates a positive “can do” attitude.
2. Cooperation & Teamwork: Works harmoniously with others to complete a job. Responds positively to instructions and procedures. Shares critical information with everyone involved in ensuring the job is completed. Responds positively to coworkers and management requests for assistance. Does the tasks assigned to coworkers as needed. Changes assignments as new needs arise and communicates changes to the supervisor.
3. Attention to Detail and Thoroughness. Ability to inspect the quality of work performed and ensure thorough completion. Consistently completes quality work. Thoroughly completes work with little or no supervision. Is present, punctual, and committed to doing the best job possible.
WORK ENVIRONMENT / REQUIREMENTS
Physical Requirements
1. The physical activity requirements for this position includes:
a. Climbing. Ascending or descending ladders, stairs, and ramps using feet and legs and/ or hands and arms.
b. Balancing. Maintaining body equilibrium to prevent falling and walking, standing and crouching on narrow and slippery surfaces to clean.
c. Stooping. Bending body downward and forward by bending spine at the waist.
d. Kneeling. Bending legs at knee to come to a rest on knee or knees.
e. Crouching. Bending the body downward and forward by bending leg and spine.
f. Reaching. Extending hand(s) and arm(s) in any direction.
g. Standing for sustained periods of time.
h. Walking. Moving about on foot to accomplish tasks and have an ability to navigate from one location to another.
i. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
j. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
k. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
l. Manual dexterity that allows the use of hands/fingers to turn on machines and safely push a mop and/or buffing machine.
m. Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.
n. Talking and hearing. Able to express and exchange ideas.
o. Repetitive motions. Substantial movements (motions) of the wrist, hands, and/or fingers.
p. Subject to vibration and exposed to oscillating movements of the extremities and whole body, such as when using a buffing machine that needs to be controlled while vibrating.
2. Physical requirements:
- Exerting up to 50 pounds of force on occasion; 30 pounds of force frequently; and 20 pounds of force constantly to move objects.
3. The visual acuity requirements:
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observation of facilities or structures.
4. May be subject to the following conditions in this position:
- Potentially required to work inside and outside, while being exposed to various climates for periods of time.
- Subject to potential hazards which includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical currents, and exposure to chemicals.
Driving and Insurance Requirements
Travel
General Working Hours / Shifts
- Works in accordance with client’s needs. On occasion, may be required to work outside of his/her regularly scheduled hours to accommodate a client’s need.
Working from Home
- This job cannot be completed working from home.
The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodation may be made following an employee’s request and subsequent HR follow-up (which may require additional information to determine the need, type, and duration of potential accommodation). US&S will engage in a good-faith interactive process with regards to a potential accommodation.
