Top 87 Customer service manager Jobs in Pickerington, Oh

Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Warehouse
- Paid time off
- Vision insurance
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9d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
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Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
- Microsoft Outlook
- Computer literacy
- Mid-level
Bilingual Community Manager – Operations & Customer Service
Alpha Management Group —Columbus, OH
- $20 - $26 an hour
- Full-time
- Spanish
- Sales
- English
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1d
Client Service & Sales Manager
Detail Pro Shop —Dublin, OH
- $40,000 - $50,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
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3d
Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
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Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Customer Service Supervisor
DHL —Canal Winchester, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
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9d
Customer Care Manager
M/I Homes —Columbus, OH
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
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Customer Service Account Manager
RR Donnelley —Hebron, OH
- Weekends as needed
- Word processing
- Pass drug screening
- Mid-level
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13d
Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
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Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Sr. Manager, Account Operations - Prior Authorization Network
McKesson —Columbus, OH
- $97,900 - $163,100 a year
- Mentoring
- Contracts
- Experience equivalent to degree accepted
8d
Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
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Sr Mgr, Support (CVR)
CDK Global —Columbus, OH
- $120,000 - $130,000 a year
- Full-time
- 8 years
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
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2d
Manager, Customer Service
Safecor Health —Columbus, OH
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Customer Success Manager - Engineering Services & Platforms (ESP)
JPMorganChase —Columbus, OH
- $118,750 - $187,500 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- Health insurance
- Tuition reimbursement
4d
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Columbus, OH
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Service Coordination Supervisor
Kinetico —Canal Winchester, OH
- Full-time
- 5 years
- ERP systems
- High school diploma or GED
- Wellness program
- Paid holidays

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Customer Service Manager

James and James Fulfilment Ltd. -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
9 days ago

Benefits

Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Employee onboarding
Customer communication
Performance improvement leadership
Team member evaluation
Defect resolution root cause analysis
Recruitment process management
Managing teams in a customer support role
Team leadership
Defect analysis
Coaching
Logistics customer service
Performance feedback (performance evaluation method)
Incident Escalation
E-commerce
Trend analysis
Managing clients in a customer support role
Team development
Recruitment and selection
Analysis skills
Client services
Risk management
Customer support ticket management
Recruiting
Logistics company experience
Management reporting
Operational excellence initiatives
Process improvement planning
Root cause analysis
Senior level
Onboarding process management

Full Job Description

We're looking for a Customer Service Manager to lead our US Client Services team, owning the quality, pace and consistency of ticket resolution across the operation.

Location: Columbus, OH

Working hours: 8.00 am - 4.30 pm, Mon to Fri

You'll be the point of escalation for complex or high-risk issues, and you'll build strong relationships with our largest US clients, using performance data and ticket trends to drive conversations about service, risk and opportunity.

You'll also own the health of the department - KPI's, workload, quality standards and team development - working closely with the Operations, Carrier and Account Management teams in the US and internationally to fix root causes, not just symptoms.

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and the USA, with our USA operations being one of the most significant growth opportunities within the group.

Why work for us?

Salary $65K- $75K per year, depending on experience
Healthcare, dental, vision with generous employer premium
Company paid life insurance
Company paid BasiCare telehealth, legal, financial, and counselling
Above average paid time off plus paid sick time
Team lunches, parties & events
Mental health first aiders to provide support when you may need it

What you'll be doing...

Leading, coaching and developing the team, setting and holding KPI targets, and rebalancing workload against volume, ageing, and SLA adherence
Running 1:1s, performance reviews and development plans, and recruiting / onboarding to meet growing demand
Reporting team performance, risks and resourcing needs to the Commercial Director
Acting as a senior escalation point for complex or high-risk client issues, owning the highest-impact tickets end to end across Operations, Carriers, Tech and Account Management
Setting the standard for root-cause investigation, and judging when and how to escalate further
Owning a portfolio of key US clients as their senior contact, chairing review meetings and agreeing actions from ticket and SLA data
Identifying recurring issues and process failures, and owning improvement initiatives from root cause to implementation
Feeding ticket insight into commercial and operational planning, and championing best practice
Building strong ties with US Operations Carrier and Account Management teams, and aligning standard with UK / EU Client Service Manager on global accounts

What you'll bring...

Proven experience leading a customer service, client services or client resolution team - ideally in logistics, fulfilment or eCommerce
A track record of setting and hitting team KPIs in a high-volume, fast-paced environment
Strong people leadership - coaching, performance management, recruitment and development
Excellent written and verbal communication, confident with senior client stakeholders
Sharpe investigative and analytical skills, comfortable working with ticket, stock and operational data
Resilience under pressure, and confidence holding others accountable and making escalation calls
Ability to build trusted relationships across teams, carriers and clients, including internationally

Work Environment

You'll work in a warehouse office environment, mainly at a desk using a computer, keyboard, and phone. Some light physical activity may be required.

Our hiring process

To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CVs
If you're shortlisted, you'll have a short video interview so we can get to know you better
You'll have an on site interview with our Managing Director and Head of People
You get offered the job & start your amazing new role with J&J Global Fulfilment

James and James Fulﬁlment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, beneﬁts, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualiﬁed individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact us.

#INDSJ

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Refine Your Search

customer service manager jobs in pickerington, oh

Customer Service Manager

Personal Lines Service Team Lead

Customer Service Representative Lead - New Albany

Bilingual Community Manager – Operations & Customer Service

Client Service & Sales Manager

Customer Care Manager - State Farm Agent Team Member

Director, Customer Relations

Customer Service Supervisor

Customer Care Manager

Customer Service Account Manager

Styling Team Manager (Remote)

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Sr. Manager, Account Operations - Prior Authorization Network

Customer Success (Operations) Manager

Sr Mgr, Support (CVR)

Customer Service Team Leader

Manager, Customer Service

Customer Success Manager - Engineering Services & Platforms (ESP)

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Service Coordination Supervisor

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