Position Summary:
The Senior Manager, Billing Operations, is a key leadership role responsible for overseeing and optimizing billing processes across multiple functional teams. This individual leads a multi-tiered organization that includes the Matter Information team, Billing Compliance team, the Rejection Specialists team, and cross-functional operations and reporting functions. The Senior Manager drives operational excellence, compliance, and team performance while serving as a strategic partner to organizational leadership.
This position may be remote, but the successful candidate must reside in a state where we have a physical office.
We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.
Essential Functions:
Organizational Context
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Matter Information Department, responsible for accurate intake and management of matter and client-level billing data. This includes eBilling vendor management and setup.
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Compliance Department, responsible for establishing and maintaining rate structures and timekeeper submissions.
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Operations and Reporting, responsible for operational workflows, performance analytics, and leadership reporting.
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Vendor Relationships, with a dual focus on managing external vendor partnerships and overseeing rejection resolution processes.
Key Responsibilities
Leadership & People Management
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Lead, mentor, and develop a multi-level team of managers, analysts, specialists, and coordinators across billing compliance, rejections, and operations functions.
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Set clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability and continuous improvement.
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Drive employee engagement, retention, and professional development across all direct and indirect reports.
Billing Operations & Compliance
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Oversee end-to-end billing operations, ensuring accuracy, timeliness, and compliance with regulatory and organizational standards.
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Ensure matters are set up accurately and timely in the billing systems.
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Establish client onboarding procedures and accurate setup in all systems.
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Provide strategic direction to the Billing Compliance team and Matter Information Team, ensuring adherence to all applicable billing guidelines.
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Monitor key performance metrics related to billing accuracy, rejection rates, and implement corrective action plans as needed.
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Ensure all billing practices align with company policies outside council guidelines.
Rejection Management
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Oversee the Rejection Specialists teams to ensure timely and accurate resolution of rejected invoices.
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Analyze rejections, identify root causes, and partner with the Billing Department, Attorneys, and Practice Assistants to implement sustainable process improvements.
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Establish and maintain workflows that minimize rejected invoices and maximize revenue recovery.
Reporting & Analytics
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Partner with the direct report and BA to develop and maintain control reports and reporting tools that provide actionable insights for leadership.
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Present operational metrics, trends, and strategic recommendations to the Director, Financial Operations, and senior leadership.
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Leverage data to identify opportunities for process optimization, cost reduction, and revenue enhancement.
Strategy & Cross-Functional Collaboration
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Serve as a key liaison between Billing Operations and other departments, including Billing, Finance, Compliance, IT, Attorneys, and Practice Assistants.
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Support the Director, Financial Operations, in executing departmental strategy, driving change initiatives, and scaling operational capabilities.
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Lead or contribute to special projects, including technology implementations, process redesigns, and compliance audits.
Requirements:
- A bachelor's degree in Accounting, Finance, or Business Administration.
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7+ years of progressive experience in billing team management with a strong track record of leading and scaling billing operations.
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Background in Matter set up and client onboarding with a focus on eBilled matters.
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Experience in the legal industry, with familiarity with legal billing standards, practices, and client requirements.
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Hands-on experience with Aderant, BillBlast, and Intapp billing platforms.
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Experience navigating and managing vendor billing websites and external billing portals.
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Strong analytical skills with the ability to interpret data, identify trends, and translate findings into operational improvements.
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Excellent communication, presentation, and stakeholder management skills.
Preferred
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Familiarity with immigration-related billing processes or immigration business coordination.
Skills and Competencies
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Strategic Thinking
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Operational Excellence
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People Development & Leadership
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Data-Driven Decision Making
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Cross-Functional Collaboration
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Change Management
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Accountability & Results Orientation
Benefits:
In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $115,096.80 and $148,948.80. In accordance with New York State’s Wage Transparency Law, the expected salary range for this New York State position is between $105,284.40 and $164,392.80. In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is between $108,732.00 and $164,392.80. In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $120,931.20 and $156,499.20. In accordance with the Wage Transparency Omnibus Amendment Act, the expected salary range for this DC position is between $120,931.20 and $156,499.20. In accordance with Maryland’s Equal Pay for Equal Work-Wage Range Transparency Law, the expected salary range for this Baltimore position is between $108,732.00 and $140,712.00. In accordance with Illinois Equal Pay Act Transparency Notice, the expected salary range for this Illinois position is between $120,931.20 and $156,499.20. In accordance with Massachusetts Frances Perkins Workplace Equity Act, the expected salary range for this Massachusetts position is between $127,030.80 and $164,392.80. In accordance with Minnesota Pay Transparency Law, the expected salary range for this Minnesota position is between $108,732.00 and $140,712.00. In accordance with New Jersey Senate Bill 2310, the expected salary range for this New Jersey position is between $127,030.80 and $164,392.80. In accordance with applicable laws and regulations, as of the date of this posting, a good faith estimate of the current scale range for this position in Cleveland, OH is $105,284.40 and $136,250.40 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below. The application deadline for this position is December 31, 2026.
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.
Contact Information:
If you have questions, please e-mail Libby Naikelis at
[email protected] with “Sr. Manager, Billing Operations" in the subject line. Please note, applications submitted via e-mail will not be considered.
Firm Overview:
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms® has named Ogletree Deakins a “Law Firm of the Year” for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Litigation – Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.
Equal Opportunity Employer.
