Top 1441 Guest service Jobs in Pigeon Forge, Tn

Guest Service Representative Supervisor
Staybridge Suites Pigeon Forge, TN —Pigeon Forge, TN
- Full-time
- Mid-level
- Accounting
- In-person
- Free parking
- Paid jury duty
Quick Apply
9d
Guest Service Representative
TownePlace Suites Pigeon Forge, TN —Pigeon Forge, TN
- Part-time
- Bilingual
- Supervising experience
- Grocery store experience
- Dental insurance
- Paid time off
Quick Apply
8d
Dolly Parton's Stampede - Server
Dolly Partons Stampede Pigeon Forge —Pigeon Forge, TN
- Full-time
- 18 years or older
- High school diploma or GED
- Entry level
Quick Apply
Server
The Chop House —Sevierville, TN
- $20 - $25 an hour
- Part-time
- Casual dining restaurant
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Guest Service Agent
Drury Hotels Company LLC —Pigeon Forge, TN
- Up to $3,200 a year
- Part-time
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
7d
Guest Service Agent
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton —Pigeon Forge, TN
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Server
Paula Deen's Family Kitchen —Pigeon Forge, TN
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Ability to stand for extended periods
- Flexible schedule
Quick Apply
Guest Service Agent
Cambria Hotel Pigeon Forge TN —Pigeon Forge, TN
- Weekends as needed
- Computer literacy
- English
- Hotel
Quick Apply
Server
Gorilla Taco —Pigeon Forge, TN
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to stand for extended periods
- Flexible schedule
Quick Apply
Front Desk - Guest Service Representative PM SHIFT
Inn on the River —Pigeon Forge, TN
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid time off
- Flexible schedule
Quick Apply
1099 Independent Contractor- Cabin Cleaning
S&H Cleaning Services —Sevierville, TN
- $100 - $400 a day
- Weekends as needed
- Ability to climb stairs
- Travel
- Reliable transportation
Quick Apply
Front Desk Agent
Compass by Margaritaville —Pigeon Forge, TN
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Communication skills
Quick Apply
Front Desk - Guest Service Agent
RiverStone Resort —Pigeon Forge, TN
- $17.50 - $18.00 an hour
- Weekends as needed
- Inventory management
- High school diploma or GED
- Front desk
Quick Apply
Server
Local Goat —Pigeon Forge, TN
- 8 hour shift
- 18 years or older
- 1 year
- Ability to stand for extended periods
- Employee discount
- Opportunities for advancement
Quick Apply
Service & Engagement Team Leader - Sevierville, TN
Target —Sevierville, TN
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
1d
Front Desk Clerk
La Quinta Inns & Suites —Pigeon Forge, TN
- From $15 an hour
- Full-time
- Background check
- Writing skills
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Restaurant Server
Johnny Carino's —Pigeon Forge, TN
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to stand for extended periods
- Flexible schedule
Quick Apply
Professional Cleaner – Vacation Rentals & Residential Homes
Cozy Bear Cleaning —Sevier County, TN
- $1,000 - $5,000 a month
- Part-time
- Customer service
- Residential
- Driver's License
Quick Apply
7d
Night Auditor
Drury Hotels Company LLC —Pigeon Forge, TN
- Up to $3,200 a year
- Part-time
- Sales
- English
- Hotel
- Health insurance
- Dental insurance
Vacation Rental Cleaners
Mountain Top Cleaning and Maintenance —Sevierville, TN
- From $25 an hour
- Weekends as needed
- Residential
- Reliable transportation
- Entry level
- Paid training
- Flexible schedule
Quick Apply

I want to receive the latest job alert for guest service in pigeon forge, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Guest Service Representative Supervisor

Staybridge Suites Pigeon Forge, TN
Pigeon Forge, TN

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Free parking
Paid jury duty
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Hotel policy compliance
Phone communication
Attention to detail
Hotel emergency procedures
Telephone systems
Multi-line phone systems
Hotel safety procedures
Office phone management

Full Job Description

Job Overview

We are seeking an energetic and detail-oriented Guest Service Representative Supervisor to lead our front desk team and elevate the guest experience. In this pivotal role, you will oversee daily operations at the front desk, ensure exceptional customer service, and manage guest relations with enthusiasm and professionalism. Your leadership will inspire your team to deliver memorable stays, handle guest inquiries efficiently, and uphold the highest standards of hospitality management. This position offers an exciting opportunity to shape guest experiences in a dynamic hospitality environment while fostering a welcoming atmosphere for all visitors.

Duties

Supervise and coordinate the activities of guest service staff, ensuring smooth check-in/check-out procedures and efficient front desk operations
Lead guest interactions with a focus on delivering outstanding customer service, resolving issues promptly, and enhancing overall satisfaction
Oversee reservation management using property management systems (PMS) such as Fosse or similar platforms, including handling modifications and cancellations
Train team members on hospitality reservation systems, phone etiquette, multi-line phone systems, and hotel emergency procedures to maintain high service standards
Monitor guest relations by addressing complaints, providing information about hotel amenities, local attractions, and services in multiple languages as needed
Manage night audit processes to reconcile accounts, prepare reports, and ensure financial accuracy at the end of each shift
Support recruitment, onboarding, and ongoing training initiatives to develop a motivated and professional front desk team

Requirements

Proven experience in hospitality management or hotel front desk operations, with familiarity using property management systems (PMS) such as Fosse preferred
Strong customer service skills with a passion for creating positive guest experiences in a fast-paced environment
Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
Knowledge of hotel emergency procedures and guest safety protocols is essential
Excellent communication skills via phone and client interactions; ability to handle multi-line phone systems with professionalism and courtesy
Previous experience in resort or hotel environments is preferred; familiarity with night audit procedures is a plus
Demonstrated problem-solving skills in customer service scenarios; ability to think quickly and respond appropriately

Join us in delivering exceptional hospitality experiences! We are committed to fostering an inclusive environment where energetic leaders can thrive while providing outstanding guest services. This paid position offers valuable opportunities for growth within the hospitality industry—apply today to become part of our vibrant team!

Benefits:

401(k) matching
Dental insurance
Employee discount
Free parking
Life insurance
Paid jury duty
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service jobs in pigeon forge, tn

Guest Service Representative Supervisor

Guest Service Representative

Dolly Parton's Stampede - Server

Server

Guest Service Agent

Guest Service Agent

Server

Guest Service Agent

Server

Front Desk - Guest Service Representative PM SHIFT

1099 Independent Contractor- Cabin Cleaning

Front Desk Agent

Front Desk - Guest Service Agent

Server

Service & Engagement Team Leader - Sevierville, TN

Front Desk Clerk

Restaurant Server

Professional Cleaner – Vacation Rentals & Residential Homes

Night Auditor

Vacation Rental Cleaners

I want to receive the latest job alert for guest service in pigeon forge, tn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected