Top 3 Hotel operations manager Jobs in Pigeon Forge, Tn

Hotel Operations Manager
Compass Hotel by Margaritaville —Pigeon Forge, TN
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Operations Supervisor
White Lodging Services Corporation —Knoxville, TN
- Mid-level
- Hotel
- Paid parental leave
- Health insurance
Quick Apply
12d
Food and Beverage Operations Manager
Marriott Knoxville Downtown —Knoxville, TN
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
From $20 an hour
Quick Apply
9d
Hotel Operations Supervisor
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
As our Hotel Operations Supervisor, you’ll oversee The Bistro, Guest Services, and Housekeeping, driving excellence, safety, and efficiency across the property.
$17 - $19 an hour
Quick Apply

I want to receive the latest job alert for hotel operations manager in pigeon forge, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel operations manager jobs near pigeon forge, tn

Operations Supervisor jobs in Knoxville, TN

Food & Beverage Manager jobs in Baytown, TX

Beverage Cart jobs in Jersey City, NJ

Food & Beverage Manager jobs in Georgia

Food & Beverage Manager jobs in Harbor Springs, MI

Food Server jobs in Kent, OH

Food & Beverage Manager jobs in Arlington, VA

Operations Supervisor jobs in Edison, NJ

Business Operations jobs in Remote

Operations Manager jobs in Brooklyn, NY

Operations Supervisor jobs in Modesto, CA

Operations Supervisor jobs in Missouri

Operations Supervisor jobs in Denton, TX

Security Supervisor jobs in Houston, TX

Lab Supervisor jobs in New York, NY

Hotel Operations Manager jobs in Remote

Hotel Operations Manager jobs in Raleigh, NC

Renaissance Montgomery Hotel & Spa jobs in Montgomery, AL

Hotel Operations Manager jobs in Atlanta, GA

Hotel Operations Manager jobs in New York, NY

Hotel Operations Manager

Compass Hotel by Margaritaville
Pigeon Forge, TN

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Team supervision
Coaching
Answering guest questions
Revenue management
Managing hospitality teams
Team development
Recruiting
Organizational skills
Purchasing
Hotel staff training
Hotel and accommodations guest complaints handling

Full Job Description

Operations Manager - Position Summary

The Operations Manager oversees the daily operations of the Front Office and supports the General Manager in ensuring efficient hotel operations and an exceptional guest experience. This position provides hands-on leadership, develops and supports Front Office team members, resolves guest concerns, and ensures reservations, billing, cash handling, reporting, and operational procedures are completed accurately and efficiently.

The Operations Manager works closely with all hotel departments, oversees Gift Shop operations, and participates in the Manager on Duty (MOD) program.

Duties & Responsibilities

Oversee daily Front Office operations, including the Front Desk, Reservations, Guest Services, telephone operations, and Gift Shop.
Recruit, train, cross-train, coach, and evaluate Front Office team members.
Prepare staff schedules and supervise daily workload and shift coverage.
Provide friendly, professional, and courteous service to guests at all times.
Respond to guest questions, requests, and concerns promptly and professionally.
Resolve guest complaints and problems efficiently to maintain a high level of guest satisfaction.
Maintain strong communication and working relationships with all hotel departments.
Ensure accurate room status information, reservations, guest preferences, special requests, and group requirements are maintained and communicated.
Monitor VIP guests, special requests, credit limits, and high-balance accounts and take appropriate action as needed.
Maximize room revenue and occupancy by monitoring daily room status, rates, occupancy, and house counts.
Assist with revenue and occupancy forecasting, Front Office budgeting, and operational reporting.
Prepare and review required Front Office reports, including the 14-day report, Night Audit reports, activity reports, and monthly reports.
Review Front Office logs and guest feedback and ensure outstanding items are addressed.
Oversee Front Office cash transactions, banks, deposits, and credit procedures.
Ensure hotel policies, procedures, safety standards, security procedures, and house rules are consistently followed.
Maintain master key controls and appropriate Front Office security procedures.
Ensure messages, packages, and mail are handled accurately and delivered in a timely manner.
Maintain appropriate inventory levels for Front Office equipment, supplies, and stationery.
Conduct Front Office team meetings and attend management meetings as required.
Oversee the hotel Gift Shop, including ordering, pricing, stocking, inventory controls, and monthly inventory using Yellow Dog inventory software.
Participate in the Manager on Duty (MOD) schedule.
Maintain organized records for schedules, forecasts, reports, purchases, inventory, and other Front Office documentation.
Perform other duties as assigned by management.

Qualifications & Requirements

Previous hotel, Front Office, or hospitality management experience preferred.
Strong leadership, communication, organization, and guest service skills.
Ability to train, coach, and support team members while maintaining high performance and service standards.
Ability to effectively resolve guest concerns and remain professional in challenging situations.
Ability to work efficiently in a fast-paced, high-volume environment.
Ability to understand and review hotel operational reports, occupancy, revenue, and basic budgeting functions.
Ability to work independently with minimal supervision.
Friendly, outgoing, and professional demeanor.
Ability to work effectively with guests and team members from diverse backgrounds.
Knowledge of the hotel property and surrounding area, or willingness to learn.
Must be available to work a flexible schedule, including days, nights, weekends, and holidays.
Must have the physical stamina and mobility to reach, kneel, and bend and be able to lift, push, or pull up to 50 pounds.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel operations manager jobs in pigeon forge, tn

Hotel Operations Manager

Operations Supervisor

Food and Beverage Operations Manager

Explore jobs in cities nearby

I want to receive the latest job alert for hotel operations manager in pigeon forge, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected