JOB SUMMARY: Mascot Characters will act as the faces of Wilderness at the Smokies. They will interact with guests throughout the resort, engage in poolside games and activities and encourage participation in various resort events such as dance parties, scavenger hunts, breakfast with characters, etc. They will also represent Wilderness at the Smokies at various on and off-site community related events throughout the year.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
1. Perform as and embrace the character of Monty or Molly for all Wilderness related events.
2. Take care of and treat the Mascot costume with respect. This includes proper storage, cleaning (within the realm of their ability, Sales and Marketing will handle dry-cleaning opportunities,) inventory of all mascot costume articles of clothing and returning the costume following each shift.
3. Distribute Wilderness at the Smokies promotional material to increase guest satisfaction throughout the resort.
4. Must have the ability to transition between indoor and outdoor climates throughout the year. Is responsible for self-monitoring during extreme heat or cold conditions and taking appropriate breaks as needed.
5. Represent Wilderness for on and off-site events during the year.
6. Provides exceptional customer service and is willing to engage with guests during activities.
7. Executes events during Holidays. Includes, but not limited to: Poolside Parties during the summer months, Easter Egg Drop/Hunt, Santa’s Workshop, New Year’s Eve Events.
8. Communicates daily to Activities Supervisor and Events Manager.
9. Follows all company policies and procedures, as well as all other duties assigned by Management.
10. Requires regular and predictable attendance. Must commit to the assigned schedule of the Mascot appearances within the year. This includes most Holidays, some evenings and most all weekends.
SUPERVISORY RESPONSIBILITIES: N/A. Reports to Activities Supervisor and Events Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
v. Ability to operate all equipment necessary to perform job.
vi. Excellent oral and written communication skills; able to communicate with people at all levels.
vii. Must be self-motivated and disciplined; ability to work independently or as part of a team.
viii. Ability to adapt to changing environment, as needed; be attentive and alert.
ix. Proficient in time-management skills and multi-tasking abilities.
x. Demonstrates good problem-solving skills.
xi. Must be detail oriented and work in an organized manor.
xii. Can tolerate a fast-paced, hectic and noisy environment.
xiii. Ability to follow detailed instruction.
xiv. Able to work a flexible schedule, which may include weekends, night and holidays.
EDUCATION and/or EXPERIENCE: High School Diploma or Equivalent. Previous job experience working with Children is a plus.
LANGUAGE SKILLS: Ability to write routine reports and correspondence. Ability to read, write and interpret in-room activity forms. Possess skills to speak effectively before customers or groups/organizations Wilderness at the Smokies does business with. Proficiency in the English language is required in order to effectively communicate with guests/associates.
MATHEMATICAL SKILLS: Ability to calculate figures such as discounts, commissions, proportions and percentages. The ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals is necessary in order to carry out duties such as budgeting.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common-sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations with occasional, multiple or no variables.
OTHER QUALIFICATIONS: Strong leadership skills and ability to motivate people. Ability to act independently with little supervision. Hands-on, well organized, detail oriented, creative thinker. Skilled in problem solving. Efficiently handle multiple duties. Working knowledge of resort amenities, room designs and general knowledge. Willingness to perform any required task within associate’s capabilities in order to effectively meet the needs of the Company and our guests. Ability to get along well with others.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Drivers’ License with ability to be put on and maintained on Company insurance policy for driving Company vehicles.
PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the associate is regularly required to sit, stand, talk, and hear, use hands to finger, handle or feel. The associate is frequently required to reach with hands and arms. The employee is regularly required to walk, stoop, kneel, crouch, crawl, climb and balance. The associate must regularly lift and/or move up to 20 pounds and occasionally lift or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the associate is occasionally/regularly exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.
SAFETY CONSIDERATIONS: Use proper lifting techniques; alert to, resolving and reporting of situations, obstacles and objects that could pose safety concern for guests, associates and self.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
