Top 4 Senior it technician Jobs in Pigeon Forge Tn

Sr Specialist IT Onsite Support
Star Construction, LLC —Knoxville, TN
- 18 years or older
- Clean driving record
- Mid-level
- Employee stock purchase plan
- Paid holidays
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Senior User Support Specialist
Contact Government Services, LLC —Knoxville, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
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Sr Specialist IT Onsite Support

Star Construction, LLC -
Knoxville, TN

Quick Apply

Job Details

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Gym membership
Life insurance
Pet insurance

Qualifications

Non-technical user support
Mobile device support
Field engineering on-site equipment repair
Hardware maintenance
Wireless network configuration
Windows
Printer (troubleshooting support)
Software installation
Network infrastructure
User training (technical support)
Driver's License
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Remote access software
Networking equipment (troubleshooting support)
Telephone systems
VPN management
Peripheral hardware support
Telecommunications network cable installation

Full Job Description

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We are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems. This is an hourly position, eligible for overtime.

Connecting you to great benefits

Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!

What you’ll do

Serves as the first point of escalation for more complex IT support issues.
Provides friendly, courteous, and quality systems support to all users
Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems
Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
Completes warranty repairs work as necessary
Refers major hardware or software problems or defective products to vendors
Suggests improvements to current processes to improve productivity
Uses asset database to manage the location of assets
Follows standard IT Support procedures
Stays current with system information, changes and updates.

IND1

What you’ll need

To be 18 years of age or older
Authorization to work in the United States for this company
One year of relevant work experience
Strong knowledge of Windows OS troubleshooting/installing printer drivers/etc
Basic knowledge of networks/topography. Basic knowledge of network gear and setting up remote networks/VPNs
Basic knowledge of troubleshooting tablets/remote devices/phones.
Basic hardware knowledge (replacing parts/etc)
Knowledge of imaging and deploying various mobile assets.
Ability to set up offices (ISPs/cabling)
Able to support field employees (good communication and analytical skills).
Use of remote tools to troubleshoot.
Installation and training on new hardware/software.
Willing to travel to various work sites.
Must have valid drivers license and acceptable driving record.

Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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senior it technician jobs in pigeon forge tn

Sr Specialist IT Onsite Support

Senior User Support Specialist

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