Top 28 Customer service manager Jobs in Pinckney, Mi

WFM - Supervisor (RTM)
TaskUs —Novi, MI
- $50,000 - $74,000 a year
- Full-time
- Mid-level
- Analysis skills
- In-person
- Health insurance
- Dental insurance
4d
Talent Manager - Administrative & Customer Support
Robert Half —Ann Arbor, MI
- Email
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Health savings account
District Manager, Automotive Virtual Business Center Customer Service - Entry Level
Helm —Plymouth, MI
- Hybrid work
- Microsoft Excel
- Dealership
- Bachelor's degree
Quick Apply
CLIENT SERVICES MANAGER Y&F - UP
Washtenaw County, MI —Washtenaw County, MI
- $51,658.88 - $77,565.80 a year
- Full-time
- Nursing
- RN License
- Mid-level
Client Operations Manager
NSF International —Ann Arbor, MI
- 5 years
- Office
- Analysis skills
Customer Service - Self Storage Manager
Public Storage —Whitmore Lake, MI
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Manager of Service Support - Ann Arbor, MI
Sartorius —Ann Arbor, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Member Services Coordinator
Power Wellness —Chelsea, MI
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
CLIENT SERVICES MANAGER ADULT MI/ACT/CARES/JAIL- UP
Washtenaw County, MI —Washtenaw County, MI
- $51,658.88 - $77,565.80 a year
- Weekends as needed
- LMFT
- Physical & Rehabilitation Medicine
- LPC
Project and Client Services Manager (Health & Safety Sciences)
NSF International —Ann Arbor, MI
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
Salon Guest Services Shift Leader
Douglas J Institutes & Salons —Ann Arbor, MI
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- 401(k) matching
Practice Leader-Private Client/Personal Lines
Kapnick Insurance Group —Ann Arbor, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Senior level
Client Care Manager - Transaction Coordinator
Remerica United Realty —Novi, MI
- $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Opportunities for advancement
Quick Apply
Customer Experience Supervisor I
JCPenney —Novi, MI
- $20.75 - $25.94 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Customer Experience Lead - Full Time
Burlington —Brighton, MI
- $17 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
8d
Assistant Customer Service Manager - 361
Kroger City Centre Plaza Westland —Northville, MI
- $17.65 - $19.65 an hour
- Full-time
- Sales
- Mid-level
- Retail management
Quick Apply
Customer Service Supervisor
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Customer Service Sales Lead
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- In-person
- Paid training
- Disability insurance
Quick Apply
Customer Service Supervisor
PetSuites —Novi, MI
- $14 - $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Front Desk Receptionist
Healthy Smiles Dental Care —Chelsea, MI
Two year of dental receptionist experience. Work with clinical team to understand and communicate patient care effectively. High School Diploma or Equivalent.
From $18 an hour
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Brighton, MI
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Manage online and phone reservations.
$15 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll be the point of escalation for complex or high-risk…
$65,000 - $75,000 a year
Quick Apply
10d
Account Manager (Legal Services)
RR Donnelley —Columbus, OH
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new…
$78,700 - $125,900 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in pinckney, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near pinckney, mi

Member Services Representative jobs in Chelsea, MI

Entry Level Customer Service Representative jobs in Plymouth, MI

Administrative Assistant jobs in Ann Arbor, MI

Senior Project Manager jobs in Ann Arbor, MI

Member Services Representative jobs in Citrus Heights, CA

Member Services Representative jobs in Murrieta, CA

Social Services Assistant jobs in Sacramento, CA

Social Services jobs in New Jersey

Member Services Representative jobs in Riverside, CA

Member Services Representative jobs in Raleigh, NC

Customer Service Representative jobs in Port Saint Lucie, FL

Nonprofit Board Member jobs in New Jersey

Salon Receptionist jobs in Wisconsin

Salon Leader jobs in Virginia

Salon jobs in Detroit, MI

Salon jobs in Charlotte, NC

Salon Leader jobs in Lehighton, PA

Salon Leader jobs in Philadelphia, PA

Salon Assistant jobs in Orlando, FL

Customer Service Manager jobs in Schaumburg, IL

WFM - Supervisor (RTM)

TaskUs -
Novi, MI

Apply Now

Job Details

Full-time
$50,000 - $74,000 a year
4 days ago

Benefits

Internal mobility program
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff supervision
Google Sheets
Team supervision
Interpersonal skills
Shift management
Dispatching
Workforce management
Cross-functional collaboration
Critical thinking
Cross-functional communication
Excel data analysis

Full Job Description

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$50,000.00 - $74,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 07-31-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

About the Role

We are seeking an analytical and decisive leader to step into the role of WFM RTA Supervisor. In this critical on-site role in Detroit, you will be responsible for overseeing the day-to-day RAD/ERT Support operations, ensuring optimal staffing levels, and maintaining seamless communication across multiple departments. You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy.

Because this role supports dynamic, high-stakes environments, we are specifically looking for professionals with a background in Autonomous Vehicle (AV) Operations or Emergency Response. Whether you are currently an Operations Team Lead looking to expand your career into Workforce Management, or an external candidate with a blend of emergency response and analytical experience, you will play a vital role in bridging our Client, Operations, and WFM teams.

Key Responsibilities & Key Result Areas (KRAs)

1. On-Ground Liaison & Operational Support

Serve as the primary on-site liaison between the Client, internal Operations teams, and the remote RTA team to ensure strict alignment on daily business goals and service level agreements (SLAs).
Support the RAD/ERT Support operations from a resource and staffing perspective, ensuring all real-time delivery expectations are met during critical incidents.
Partner with Operations Team Leads to proactively address coverage gaps, freeing them up to focus on their primary duties.

2. Intraday Reporting & Data Escalations

Generate, analyze, and distribute daily Staffing Reports and RTA Analysis, managing intraday operational callouts directly.
Assist the WFM RTA Manager in preparing data-driven operational updates for the Weekly Business Review (WBR), and present specific intraday metrics as needed.
Identify immediate trends in volume fluctuations and handle times, escalating actionable recommendations to Ops and WFM leadership.

3. Real-Time Operations Monitoring

Monitor real-time queues, schedule adherence, and service levels for high-priority AV and ERT channels throughout the shift.
Execute contingency plans for unexpected volume spikes, system outages, or high absenteeism to ensure emergency response levels remain stable.
Ensure the remote RTA team is effectively managing intraday performance and making rapid, real-time schedule adjustments.

4. Team Supervision & Guidance

Supervise and provide daily operational guidance to a team of remote Real-Time Analysts (RTAs).
Assist the WFM RTA Manager with training sessions to elevate the remote team’s understanding of AV operations and ground-level realities.
Foster a culture of extreme ownership, accuracy, and high performance within the shift.

Qualifications & Requirements

Industry Experience: Direct experience in Autonomous Vehicle (AV) Operations, Dispatch, or Emergency Response environments is highly preferred.
Leadership Background: 1–3 years of experience in a supervisory or lead capacity, such as an Operations Team Lead, Dispatch Lead, or Senior RTA.
Analytical Prowess: Strong proficiency in Google Sheets/Excel. Ability to read operational data and translate it into clear, immediate actions.
Communication: Exceptional verbal and written communication skills, with the ability to communicate urgency calmly and effectively to cross-functional teams.
Problem Solving: High-level critical thinking skills with the ability to remain calm and make rapid, data-backed decisions in a high-pressure, incident-driven environment.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Pay: $50,000.00 - $74,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service manager jobs in pinckney, mi

WFM - Supervisor (RTM)

Talent Manager - Administrative & Customer Support

District Manager, Automotive Virtual Business Center Customer Service - Entry Level

CLIENT SERVICES MANAGER Y&F - UP

Client Operations Manager

Customer Service - Self Storage Manager

Manager of Service Support - Ann Arbor, MI

Member Services Coordinator

CLIENT SERVICES MANAGER ADULT MI/ACT/CARES/JAIL- UP

Project and Client Services Manager (Health & Safety Sciences)

Salon Guest Services Shift Leader

Practice Leader-Private Client/Personal Lines

Client Care Manager - Transaction Coordinator

Customer Experience Supervisor I

Customer Experience Lead - Full Time

Assistant Customer Service Manager - 361

Customer Service Supervisor

Customer Service Sales Lead

Customer Service Supervisor

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in pinckney, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected