Top 10 Customer support & client services managers Jobs in Pinckney, Mi

Client Operations Manager
NSF International —Ann Arbor, MI
- 5 years
- Office
- Analysis skills
Practice Leader-Private Client/Personal Lines
Kapnick Insurance Group —Ann Arbor, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Senior level
Manager of Service Support - Ann Arbor, MI
Sartorius —Ann Arbor, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Salon Guest Services Shift Leader
Douglas J Institutes & Salons —Ann Arbor, MI
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- 401(k) matching
Member Services Coordinator
Power Wellness —Chelsea, MI
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
BreedAbove —Ann Arbor, MI
- From $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Customer Service Supervisor
PetSuites —Novi, MI
- $14 - $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply

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Client Operations Manager

NSF International -
Ann Arbor, MI

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Job Details

Qualifications

Managing customer accounts
Stakeholder engagement
Pricing strategies
Customer retention strategy
Managing teams in a customer support role
Team leadership
Identifying new business opportunities
Coaching
Account development
Performance management
Managing clients in a customer support role
Team development
Bachelor's degree
Data interpretation
Data-driven problem-solving
Client growth strategy
Business operations
Cross-functional collaboration
Customer growth strategy
Account management
Stakeholder relationship building
Team building
Stakeholder management

Full Job Description

As a Client Operations Manager for Food Production, you will take the lead and develop a high-performing team responsible for delivering exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You take ownership of client service outcomes and operational performance by defining specific metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the client’s lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence.

This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates.

#LI-EA1

Responsibilities: Enhance client retention and account health by proactively managing risks, strengthening relationships, and maintaining a stable, high-performing portfolio
Provide commercial leadership for existing accounts by identifying and capturing opportunities for expansion, increasing service scope, and maximizing long-term client value
Take responsibility for the financial performance of the service area, focusing on contributing to revenue growth, effectively managing costs, and ensuring accurate forecasting
Collaborate across functions with Sales, Marketing, Audit Delivery, Scheduling, Technical, and Operations teams to ensure seamless execution, scalable growth, and strong client outcomes
Work with senior leadership to execute strategic growth priorities, align resources, and achieve business unit objectives within a high-growth environment
Serve as the primary relationship manager for key clients, building trusted partnerships and aligning services to support their business, compliance, and supply chain objectives
Act as an escalation point for strategic clients, resolving complex issues and reinforcing long-term partnerships
Promote continuous improvement and innovation, supporting service line enhancements, scalability, and market competitiveness

Qualifications: A minimum of a 4-year degree
10+ years in account management, client services, commercial operations, or related roles supporting enterprise clients, brands, or retailers
5+ years of leadership experience managing client-facing or operational teams with accountability for service delivery and performance
Proven success in managing and growing client portfolios, focusing on retention, account expansion, and engaging with executive stakeholders
Experience influencing and collaborating with Sales, Marketing, Operations, and senior leadership to execute growth and client strategies
Strong service leadership mindset, with the ability to drive client satisfaction, retention, and operational excellence
Demonstrated commercial acumen, particularly in pricing, renewals, and identifying growth opportunities within existing accounts
Ability to operate effectively in a high-growth environment while balancing client expectations, service delivery, and scalability
Experience in supply chain, audit, certification, compliance, or regulated environments is preferred
Strong analytical skills and data-driven decision-making abilities
Excellent communication skills, executive presence, and stakeholder management capabilities

About Us: With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team: From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.

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Refine Your Search

customer support & client services managers jobs in pinckney, mi

Client Operations Manager

Practice Leader-Private Client/Personal Lines

Manager of Service Support - Ann Arbor, MI

Salon Guest Services Shift Leader

Member Services Coordinator

Customer Service Supervisor

Customer Service Supervisor

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