Top 25 Information technology Jobs in Pinconning, Mi

Help Desk Representative
MyMichigan Health —Midland, MI
- Full-time
- Current TB test
- Ability to walk for extended periods
- Windows
14d
IT Analyst
Dow —Midland, MI
- Full-time
- Military
- System design
- Mid-level
- Health insurance
- Paid time off
3d
Desktop Support Engineer (Level 2)
NSC Global —Bay City, MI
- Urgently hiring
- 5 years
- Research
- Mid-level
1d
Director of Information Technology
Northwood University —Midland, MI
- Full-time
- Residential
- Master's degree
- University
- Life insurance
Manager Clinical Interoperability
MyMichigan Health —Midland, MI
- Full-time
- Current TB test
- Customer service
- Ability to walk for extended periods
CLOUD SERVICES MANAGER
VTekis Consulting —Midland, MI
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Manager, Quality Management
Deloitte —Midland, MI
- $97,600 - $179,900 a year
- Full-time
- CPA
- 5 years
- Office
13d
Provider Credentialed Trainer
MyMichigan Health —Midland, MI
- 8 hour shift
- Classroom
- Nursing
- Microsoft Excel
- Flexible schedule
Specialist Trainer APP
MyMichigan Health —Midland, MI
- PRN
- Nursing
- Current TB test
- Ability to walk for extended periods
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Bay City, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Power and Utilities OT Operational Technology-Manager
Deloitte —Midland, MI
- $134,500 - $265,100 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel
Power and Utilities OT Operational Technology-Senior Consultant
Deloitte —Midland, MI
- $105,400 - $207,800 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel

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Help Desk Representative

MyMichigan Health -
Midland, MI

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Computer operation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Summary:

The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.

Responsibilities:

(20%)* Identify and resolve password, device and communication calls.

(20%)* Provide assistance with major application connectivity and use within established guidelines.

(20%)* Identify and resolve printer problems within established guidelines.

(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.

(20%)* Identify and resolve personal computer startup and use problems within established guidelines.

OTHER DUTIES AND RESPONSIBILITIES:

Triage and assign problems the customer cannot otherwise resolve.

Manage the problem tracking and knowledge management system.

Attend and participate in department, group and other project or committee meetings.

Provide help desk, customer service and technical training as necessary.

Perform various computer operations tasks as required

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures:

N/A

Required Education:

High School Diploma or equivalent required.

Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.

Excellent written and verbal communication and customer service skills. Independent problem solving.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Apply Now

Refine Your Search

information technology jobs in pinconning, mi

Help Desk Representative

IT Analyst

Desktop Support Engineer (Level 2)

Director of Information Technology

Manager Clinical Interoperability

CLOUD SERVICES MANAGER

Manager, Quality Management

Provider Credentialed Trainer

Specialist Trainer APP

Seasonal, Operations Technical Specialist (Part Time)

Power and Utilities OT Operational Technology-Manager

Power and Utilities OT Operational Technology-Senior Consultant

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