GENERAL DESCRIPTION OF POSITION
The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Staffs all open positions at the store with quality and productive employees. Delegates clear job responsibilities and expectations. T
2. Manages team members in goal setting and skills development. Provides feedback on performance, attendance, addresses concerns, and administers performance discussions as needed.
3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met.
4. Plans, organizes, and directs the activities of team members. Schedules employees with a focus on controlling payroll costs and needs of the business.
5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales.
6. Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.
7. Manages stores loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.
8. Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis.
9. Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities.
10. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers, and trainees.
11. Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development.
12. Ensures that the store opens on time and is properly staffed and operational during designated hours of operation.
13. Onboards new employees and trains on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives.
14. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Driver's License
RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.
ADDITIONAL INFORMATION
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Travel within the state of Arkansas. Occasional out-of-state travel may be required.
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This position requires a valid driver's license and vehicle insurance.
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Must have an acceptable background check and driving record.
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Frequent physical exertion and exposure to unfit donated goods.
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Regular attendance at retail managers' meetings is required.
Additional Qualifications:
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Retail and/or production management experience
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Ability to lead teams
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Excellent guest service skills
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Teaching and training abilities
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Effective communication skills
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Decision-making ability
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Some computer knowledge a plus
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Must be able to interact cordially and productively with a variety of people.
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Must be able to market Goodwill and explain the mission to the general public.
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Must be able to read, write and communicate clearly in English.
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Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.
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Must be able to establish an effective schedule for employees within allocated payroll.
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Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.
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Ability to function in a hectic work environment with occasional periods of high stress.
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Must observe and enforce safety policies in all phases of the operation.
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Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
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Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
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Must have reliable transportation and drive to work on scheduled days.
