GENERAL DESCRIPTION OF POSITION
To assist the store manager and assistant manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Responsible for opening/closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer/donor needs/complaints in Assistant Manager's or Manager's absence. Occasionally supervises store employees and temporary employees. May also supervise community service workers and volunteers on a limited or as needed basis.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Occasionally supervises staff, giving them oral and written communications regarding work performance as necessary. Will have more supervisory responsibility if the manager or assistant manager is absent or on vacation. Motivates employees to reach production guidelines. Will assist with conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner. This duty is performed daily.
2. Ensures ACE (Amazing Customer Experience) customer service to all donors and customers. This duty is performed daily.
3. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management. This duty is performed daily.
4. Adequately stocks and maintains interior and exterior of the store in an attractive manner. Ensures the proper rotation of all store merchandise. This duty is performed daily.
5. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager or assistant manager. This duty is performed daily.
6. Participates in the stores loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention. This duty is performed daily.
7. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager and assistant manager. This duty is performed daily.
8. Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices or delegating those tasks to store employees. This duty is performed daily.
9. Keeps attendance records and forwards employees requests for absences and vacations to the Store Manager. This duty is performed daily.
10. Regular attendance is required as outlined in Goodwill’s attendance policy. This duty is performed daily.
11. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees. This duty is performed daily.
12. Acts as a positive role model for employees, trainees and customers in all respects of professional development. This duty is performed daily.
13. Ensures the store is open and operational during designated hours of operation. This duty is performed daily.
14. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and clear MVR
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Good driving record with no previous suspensions in last 5 years.
ADDITIONAL INFORMATION
May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.
Additional Qualifications:
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Entrepreneurial spirit
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Excellent customer service skills
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Teaching and Training abilities
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Effective communication skills
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Decision making ability
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Must have a valid driver’s license and be insurable by the company’s insurance carrier.
- Some computer knowledge a plus
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Must be able to interact cordially and productively with a variety of people.
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Must be able to market Goodwill and explain the mission to the general public.
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Must be able to read, write and communicate clearly in English.
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Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.
- Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week.
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Ability to function in a hectic work environment with occasional periods of high stress.
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Must be able to take initiative and make decisions with little supervision.
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Must observe and enforce safety policies in all phases of the operation.
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Must have knowledge of fashionable women’s, children’s and men’s clothing as well as furniture and household items.
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Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
- Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
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Must have reliable transportation.
