Top 62 Help desk analyst Jobs in Pine Brook, Nj

Help Desk Analyst
ARTHUR SCHUMAN INC —Fairfield, NJ
- $70,000 - $77,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
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2d
Level one Service Desk Analyst - Safari
Clair Global Corporation —Hanover, NJ
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
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7d
Systems Support Analyst
Triman Industries Inc —Morristown, NJ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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IT Analyst, Infrastructure & Operations
MILROSE CONSULTANTS LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Dental insurance
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Help Desk Technician
Herbert Smith Freehills —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Technology Support Analyst
McDermott Will & Emery —New York, NY
- $107,000 - $136,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
IT Analyst
DailyPay —New York, NY
- $75,000 - $98,000 a year
- Weekends as needed
- Google Workspace
- English
- Mid-level
- AD&D insurance
- Disability insurance
Studio Application Tech Support
Accenture —New York, NY
- $21.39 - $49.57 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- US work authorization
- Paid holidays
- Disability insurance
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
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2d
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Senior Data Analyst
Array —New York, NY
- $80 an hour
- Full-time
- Remote
- SQL
- Analysis skills
- APIs
- Commuter assistance
- Health insurance
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Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
Senior Business Analyst
National Hockey League (NHL) —New York, NY
- $100,000 - $125,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 6 years
- Commuter assistance
- Paid holidays
9d
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Service Desk Specialist - Onsite
NetCov —New York, NY
- $47,000 - $65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
6d
Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY
Adaptation —New York, NY
- $21.50 an hour
- Overnight shift
- Research
- Mid-level
- High school diploma or GED
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ERP BUSINESS ANALYST / DEVELOPER
Valcor Engineering Corporation —Springfield, NJ
- $100,000 - $140,000 a year
- Full-time
- Computer Science
- Mid-level
- SQL
- Health savings account
- Paid holidays
Quick Apply
Senior Financial Applications Analyst
Paul, Weiss, Rifkind, Wharton & Garrison LLP —New York, NY
- $150,000 - $175,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement

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Help Desk Analyst

ARTHUR SCHUMAN INC -
Fairfield, NJ

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Job Details

Full-time
$70,000 - $77,500 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Network troubleshooting
Enterprise software
Microsoft Teams
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Fairfield, NJ facility on a hybrid work schedule.

Responsibilities:

Technical Support & Troubleshooting
- Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
- Assist users with password resets, account management, and software installations.
- Provide remote assistance to employees across multiple locations.
Incident Management & Documentation
- Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
- Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
- Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
Hardware & Software Setup & Maintenance
- Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Install, update, and troubleshoot enterprise applications and security patches.
- Assist with hardware replacements, device imaging, and workstation setups for new employees.
- Coordinate equipment moves, swaps, and upgrades as needed.
User Support & Training
- Provide technical guidance to employees on using company hardware and software.
- Educate users on best practices for cybersecurity, password management, and data protection.
- Follow up with users to ensure issues are resolved and provide customer-friendly support.
Collaboration & Continuous Improvement
- Work with IT leadership and other team members to improve helpdesk processes and efficiency.
- Assist in IT projects such as system upgrades, deployments, and new technology rollouts.
- Monitor trends in helpdesk tickets and suggest proactive solutions to common issues.

Education, Qualities and Skills Required:

2+ years of experience in helpdesk, technical support, or IT support roles.
Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications.
Ability to recognize and assign Helpdesk Issues to other groups within the IT Department.
Experience providing remote support using tools like Microsoft Teams and ticketing systems.
Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
Excellent communication skills with the ability to assist non-technical users.
Ability to work independently, take initiative, and adapt to changing IT needs.
Must participate in on-call support for urgent IT issues outside normal business hours.
Ability to lift to 20 lbs.

Supervisory Responsibility:

No direct supervision required.

Work Environment:

Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment.

Position Type/Expected Hours of Work:

This is a full-time salaried position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. This position is full-time, hybrid to the Fairfield, NJ location.

Physical Requirements:

The physical requirements for an office environment typically include:

1. Sitting: Prolonged periods of sitting at a desk or workstation.
2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse.
3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents.
4. Mobility: Occasional walking or standing, including moving between different areas of the office.
5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents.
6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors.
7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies.
8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies.
9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.

These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation and Benefits:

The budgeted salary range for this position is $70,000-$77,500 with a 10% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Schuman Cheese does not accept unsolicited resumes and will not be held liable for recruiter fees associated with unsolicited resumes.

AI Recruiting Notice: Schuman Cheese may use AI-assisted tools to support recruiting activities, including candidate sourcing, job description development, and recruitment communications. AI is used only to assist our recruiting team. All hiring decisions are made by qualified Schuman Cheese employees following human review and evaluation.

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Refine Your Search

help desk analyst jobs in pine brook, nj

Help Desk Analyst

Level one Service Desk Analyst - Safari

Systems Support Analyst

Software Support Analyst & Help Desk

IT Analyst, Infrastructure & Operations

Help Desk Technician

Technology Support Analyst

IT Analyst

Studio Application Tech Support

IT Help Desk - Showrooms

IT Associate

Senior Data Analyst

Analyst, Service Desk Operations

Senior Business Analyst

Service Desk Specialist II

Service Desk Specialist - Onsite

Senior IT Service Desk Analyst - Overnight Shift, Contract

Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY

ERP BUSINESS ANALYST / DEVELOPER

Senior Financial Applications Analyst

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