Department: Community Pharmacy
Reports To: Pharmacist In Charge
SUMMARY
The Pharmacy Assistant/Clerk/Delivery Person is responsible for completing the transaction process for customers in a friendly, accurate and timely fashion. He/she will also be responsible for many of the day-to-day operations of the pharmacy and professionally interacting with patients and other Health System Staff. He/she will also have to deliver medications to patients within the city limits of Pine City.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (others may be assigned)
Professional Service
- Positively greet and engage all patients and customers as they enter the pharmacy or on the telephone
- Be able to communicate refill requests from patients to the technicians or pharmacists
- Properly respond to or triage questions from patients, customers, coworkers or other Health System staff, whether via phone or face-to-face
Point of Sale (POS) Responsibilities
- Ability to key sales into cash register
- Ability to collect payment and properly give proper change to patient
- Properly package final product to be given or mailed to patient. This includes verification of correct patient by using at least 2 pieces of demographic information(i.e. name, date of birth, phone number, address, etc.). Employee will not offer this information, but rather have patient confirm his/her information
- Obtain signatures as required by pharmacy, i.e. credit card authorizations, prescription pick-up, non-safety cap designation, methamphetamine precursor sales
- Understand methamphetamine precursor laws and be able to process sale of these medications
- Be able to maintain a neat, organized drawer and an accurate count in register
- Be able to count down and balance drawer at end of shift
Clinical Responsibilities
- Use his or her pharmaceutical knowledge to help pharmacist ensure each patient is receiving a safe and affordable medication
- Accurately triage questions from providers and patients
Inventory Management Responsibilities
- Accurately receive, unpack, and check merchandise to ensure it is received properly and in acceptable condition
- Separate and place invoices in proper location
- Manage shelves to ensure expired medications are removed and designated to be sent to appropriate company for return/credit
- Help maintain inventory of over-the-counter (OTC) items and be able to help patients locate them on shelves
- Update electronic OTC pharmacy inventory as necessary
- Be able to look-up and order OTC medications we do not currently stock
- Monitor patients and customers in store to prevent loss
Pharmacy Maintenance Responsibilities
- Help maintain overall neatness of entire pharmacy to help create a professional workplace environment
- Maintain neat working environment to help ensure accurate completion of transaction
- Help ensure areas visible to patient are dusted regularly and floors are kept clean and free of garbage
- Ensure completed prescription drawers are dusted and presented in a clean, organized fashion
- Help with ordering/stocking of caps, vials, labels, bags, paper, and other office supplies
- Organize, display and clean OTC shelves
- Helps to file, sort and organize hard copy prescriptions for storage/disposal
Specific Program Requirements
- Understand and follow the laws outlined in the Health Insurance Portability and Accountability Act (HIPAA) to protect security and privacy of our patients
- Report Breaches to Pharmacist-In-Charge (PIC) for appropriate documentation
- Understand and follow state laws concerning methamphetamine precursor sales
- Understand and follow Medicare B requirements for proper processing and transmission of Durable Medical Equipment (DME) claims
Delivery Requirements
- Ability to deliver medications to patients within the city limits of Pine city. Employee will need to provide own car and must have insurance. Employee will be responsible for collecting payment and necessary signatures from patients.
EDUCATION and/or EXPERIENCE
- Ability to use a variety of technical equipment effectively, i.e. computers, cash registers, credit card processing equipment, phones, fax machines, copiers
- Ability to handle stressful situations and difficult patients or customers
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Welia Health is an equal-opportunity employer.
