The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.
Responsibilities/Tasks
- Promotes and protects the TWO MEN AND A TRUCK® brand
- Reviews sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
- Responsible for employee accountability and adherence to franchise and system standards and policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all DOT regulations and FMCSA guidelines
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
- Responsible for onsite estimations
- Shares responsibilities for telephone estimates
Supervisory
Responsible for the direction and day-to-day supervision of all movers and drivers.
Education/Experience
- Bachelor's Degree in business, management, or other related field is preferred
- A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK® or moving industry experience is preferred
Skills/Knowledge/Abilities (SKA) Required
- Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
- Must be proficient with the following Microsoft applications:
o Excel
o Word
o Outlook
Work Environment
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be require for training purposes. Saturday work days are required.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.
TWO MEN AND A TRUCK® is an Equal Opportunity Employer. Diversity is valued and TWO MEN AND A TRUCK® will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an “at will” basis. Nothing herein is intended to create a contract.
