Top 131 customer service manager Jobs in pinellas county fl

Director of Client Relations
Mezrah Consulting —Tampa, FL
- $110,000 - $130,000 a year
- Full-time
- Writing skills
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Logistics Manager - Customer Service/Appointment Scheduler (12-9pm)
Blue Chip Maintenance LLC. —Tampa, FL
- From $40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Service Supervisor
Cintas —Tampa, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Director of Customer Experience
Pinellas County Government —Pinellas County, FL
- $105,705.60 - $137,404.80 a year
- Office
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Manager, Customer Success
Ingenio, LLC —Tampa, FL
- $75,000 - $90,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- 2 years
- Health insurance
- Dental insurance
HRST Client Manager
IntellectAbility —Clearwater, FL
- $75,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Computer literacy
- Profit sharing
- Paid holidays
Quick Apply
Manager, Customer Payments Support
Justworks —Tampa, FL
- $111,600 - $122,760 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Wellness program
1d
ASC - Agent Success Coordinator
ShyftOff —Tampa, FL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
Quick Apply
Manager of Customer Success
Malwarebytes —Saint Petersburg, FL
- $150,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
2d
Director, Workforce Management
IntouchCX —Clearwater, FL
- $125,000 - $132,000 a year
- Full-time
- 5 years
- Travel
- Mentoring
- Dental insurance
- Paid time off
6d
VP, Customer Success
Cosan Group —Tampa, FL
- $140,000 - $160,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Lead, CHR
Lincare Inc. —Clearwater, FL
- Remote
- Mid-level
- High school diploma or GED
Quick Apply
REMOTE Client Service Manager - Small Business
Gallagher —Tampa, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Manager of Member Success
The Elite Investor —Tampa, FL
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No background check
- Mid-level
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Performance Coach
ROM TECHNOLOGIES INC —Clearwater, FL
- $80,000 a year
- Full-time
- Mid-level
- Training & development
- Communication skills
Quick Apply
Customer Retention Manager
Rocket Pest Control —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Jamie Pelzer - State Farm Agent —Tampa, FL
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Call Center Supervisor Hybrid
TROVE GROUP INC —Tampa, FL
- $60,000 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Supervisor, Customer Experience
Certus Pest Inc —Tampa, FL
- $65,000 - $74,900 a year
- Mid-level
- Office
- Analysis skills
Quick Apply
Customer Success Manager
Biotech Recruiting —Saint Petersburg, FL
- $70,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Director of Client Relations

Mezrah Consulting -
Tampa, FL

Quick Apply

Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Health savings account
Health insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Performance reviews
Customer communication
Interpersonal skills
Finance
Team development
Bachelor's degree
Attention to detail
Organizational skills
Training & development

Full Job Description

The Director of Client Relations will manage the team responsible for the delivery of effective and efficient administration of non-qualified executive benefit plans. Responsible for the development of the department. Serves as the primary liaison with carriers and enterprise level clients to facilitate the administrative aspects of policies and plans. This position reports to the Vice President of Client Success.

Responsibilities

· Coach, develop, mentor, and manage the Client Relationship Team from both a team and individual perspective

· Perform Quarterly Performance Reviews for direct reports

· Perform bi-weekly pull-ups with direct reports to go over their Results Progress and Issues

· Listen to recorded calls and review electronic communication to provide feedback to the Client Relationship Team members

· Revise existing and implement new policies and procedures to ensure the Client Relationship Team is providing superior customer service in a professional, timely, and accurate manner

· Ensure policies and procedures are being followed through training and review of everyone’s work product

· Develop relationships with assigned clients and act as primary contact with clients and advisors on plan administration issues

· Schedule and lead meetings with clients to provide updates on the administration of their plan

· Ensure plan participants are responded to on service-related inquiries in a timely fashion

· Ensure mapbenefits (administration database) is updated timely to reflect changes in plan participants’ fund allocations, beneficiaries, contact information, etc.

· Ensure all participant terminations, death claims, payroll deferrals, distributions, asset allocation changes, etc. are processed timely

· Handle non-qualified executive benefit plan enrollments by organizing and coordinating the annual enrollment process for each corporate client including the process for enrolling people throughout the calendar year. This will include coordination and updating of the online enrollment process, processing of enrollment forms, preparation of enrollment and communication materials, as well as conducting onsite enrollment presentations and online webinars.

· Ensure mapbenefits is updated to track periodic and one-time service requests as well as plan participant inquiries

· Generate reports of service events requiring attention during subsequent one month, quarterly, or annual intervals (e.g., participant statements, corporate accounting reports, etc.)

· Maintain a comprehensive understanding of all of the plan designs and plan provisions, with the ability to interpret legal non-qualified plan documents

· Maintain contemporary knowledge of accounting and legal issues affecting non-qualified executive benefit plans

· Make enhancement recommendations for existing plan documents and confirm documents are compliant with relevant tax laws

· Implement new plans (e.g., designing new plans and working with counsel to create the plan document, setting up the client and/or plan in our administrative platform, creating enrollment materials, developing communication pieces, etc.)

· Transition existing plans to our administrative platform

· Asset / Liability management for non-qualified deferred compensation plans

· Participate in the hiring process as needed

· Participate as a team member in special projects

Qualifications

Education and Experience

· Four-year college degree.

· Five years of experience in administration of non-qualified executive benefit plans preferred

· Three years of management or supervisory experience

Skills

· Excellent interpersonal skills.

· Strong verbal and written communication skills.

· Ability to work autonomously and perform well under pressure.

· Strong attention to details with ability to organize, prioritize, and manage multiple tasks within set deadlines.

· Strong negotiation and decision-making skills.

· Ability to influence and lead a team of customer service focused individuals

· Strong organizational skills

Mezrah Consulting Culture

· Fun: At the core of everything we do

· Honesty: Open and honest communication is paramount and valued

· Integrity: We stand behind our commitments to our employees and clients alike

· Innovation: We embrace change and are always thinking with a vision toward the future, creating new strategies and simplifying complex ideas

· Focus: Growing business by growing our people

Pay: $110,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Do you currently live in the Tampa Bay area? This is NOT a remote position.
Do you have a minimum of 3 years experience of management or supervisory experience?
Is your Bachelor's Degree in Finance, Economics, Mathematics or other related degree?

Education:

Bachelor's (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in pinellas county fl

Director of Client Relations

Logistics Manager - Customer Service/Appointment Scheduler (12-9pm)

Service Supervisor

Director of Customer Experience

Manager, Customer Success

HRST Client Manager

Manager, Customer Payments Support

ASC - Agent Success Coordinator

Manager of Customer Success

Director, Workforce Management

VP, Customer Success

Customer Service Lead, CHR

REMOTE Client Service Manager - Small Business

Manager of Member Success

Customer Service Performance Coach

Customer Retention Manager

Customer Care Manager - State Farm Agent Team Member

Call Center Supervisor Hybrid

Supervisor, Customer Experience

Customer Success Manager

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