Top 1427 Customer service representative Jobs in Piney Point Village Tx

Full-Time Contact Center Member Consultant
Truity Credit Union —Houston, TX
- Online Application
- Remote
- Mid-level
- 3 years
- Analysis skills
Quick Apply
11d
Customer Service Advocate
UnitedHealthcare —Sugar Land, TX
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Pass drug screening
- Paid training
1d
Customer Service Representative
Summit Fire & Security —Houston, TX
- $20 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Call Center Representative
Customand —Houston, TX
- $18 - $26 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid training
- Dental insurance
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Client Support Specialist
Systems Thinking & Solutions —Houston, TX
- $28 - $32 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid training
- Paid holidays
Quick Apply
10d
Customer Service Representative
Avant Vision Co. —Houston, TX
- $55,000 - $75,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Typing
- Health insurance
- Dental insurance
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Customer Care Associate (100% Work from Home)
Visualutions, Inc. —Spring, TX
- $21 - $25 an hour
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Work from home
Quick Apply
Customer Service Assistant
FIRST CHOICE FINANCE LTD —Houston, TX
- From $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k)
- Employee assistance program
Quick Apply
3d
Customer Service Representative - South Houston
VORTEX COLORADO, LLC —Houston, TX
- $22.75 - $29.00 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
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Customer Service Representative
Beckhoff Automation Llc —Houston, TX
- $25 - $28 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
3d
Order Entry Representative
Visual Comfort & Co. —Houston, TX
- $24 an hour
- Weekends as needed
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Customer Service Representative
Lions HQ Financial —Richmond, TX
- $3,400 - $6,500 a month
- Part-time
- Hybrid work
- Bilingual
- Sales
- Computer literacy
- Paid time off
- Professional development assistance
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CUSTOMER SERVICE REPRESENTATIVE III
City of Houston, TX —Houston, TX
- $21.88 - $26.00 an hour
- Full-time
- Military
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Contact Center Representative - Work From Home
AWL —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
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Health Information Specialist
MD Anderson —Houston, TX
- $29.09 - $43.51 an hour
- Weekends as needed
- Remote
- Nursing
- Computer literacy
- Research
- Health savings account
- AD&D insurance
4d
Customer Care Advisor
NCD —Houston, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
11d
Customer Support Specialist
Xylem —Houston, TX
- $25 - $28 an hour
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
12d
Regional Customer Service Representative
Harris County —Houston, TX
- $24.19 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Office
- Paid parental leave
- Paid holidays
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Houston, TX
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
4d
Customer Service Representative
HireNow Staffing —Houston, TX
- $25 - $27 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply

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Full-Time Contact Center Member Consultant

Truity Credit Union -
Houston, TX

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Mid-level
3 years
Analysis skills
Communication skills

Full Job Description

JOB SUMMARY

This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, resolving issues, and conducting transactions by telephone, fax, email, mail, digital banking messaging, or other electronic means. Must possess analytical and technical skills to address questions and issues related to electronic services.

ESSENTIAL FUNCTIONS

May include any and/or all of the following:

Be prompt, ready, and logged in to assist members at your appropriate scheduled time, i.e., arrival time, breaks, and lunches.

Have a good working knowledge of our products and services and the benefits they provide.

Be prompt to respond to members within the expected time frames for chat, digital banking messages, email, and call backs.

With the intention of every member, every time, every day offer products and services that benefit and enhance members lives, in addition to meeting the strategic goals.

Utilize skills to effectively manage call length, speed of answer, and daily volumes.

Actively listen and respond to member inquiries, suggestions, requests, and concerns while providing exceptional service.

Analyze and decision waiving of penalties and fees within approved limits ($50).

Manage and complete actions needed for fraud/identity theft/disputes related to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.

Successfully maintain knowledge and utilization of software applications, such as QuickAssist, Ascensus, Ipay, Check Review, Banno People, Auto Pilot, etc. to provide quick and efficient service to members.

Adhere to the clean desk policy to secure member information and follow opening and closing procedures.

In the appropriate time frame, successfully complete all applicable compliance training and testing.

When appropriate, participate in business development activities including community partner relations.

Assist Spanish-speaking members when applicable.

Perform member service duties as needed to serve member needs, including opening personal accounts and specialized accounts, such as IRA’s, Trusts, etc. Preform member inquire research, wire transfers, and other transactions.

Stay up-to-date on product and service changes as well as troubleshooting solutions for digital services.

Remain informed, alert, and vigilant as it relates to fraud and/or scam activity.

Key relevant member activity and interactions into Symitar Notes to consistently provide a better member experience from all employees interacting with the member.

Follow procedures to process returned mail, i.e., updating addresses with appropriate verification and reaching out to members for address verification.

Take loan applications as appropriate and provide payoff information when requested.

Perform all other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Knowledge of:
- - Credit Union products and services
  - Consumer Lending loan products
  - IRA, HSA, and Trusts
  - Visa Cards
  - Microsoft Office Suite
  - Technology and various software programs
Ability to:
- - Maintain accuracy
  - Carry out Credit Union mission, philosophies, values, and practices
  - Solve practical problems and deal with variables in situations
  - Multitask and make decisions in a fast-paced environment
  - Organize and prioritize to make deadlines
  - Open and close a call with warmth and professionalism
  - Ability to communicate effectively and efficiently in a timely manner
  - Ability to successfully communicate the benefit of products/services
  - Speak with confidence and clarity
  - Adapt professional style to the needs of the members
  - Maintain confidentiality and professionalism
Skill in:
- - Strong verbal and written communication
  - The ability to serve members through digital banking messages, e-mail, and live chat forums
  - Participate in a productive team environment

QUALIFICATIONS

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education, and self-study

Successfully complete all applicable compliance training and testing

Education and experience equivalent to:

A minimum of one year up to three years of similar or related experience, including preparatory experience

A high school degree or equivalent

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Equal Opportunity Employer/Veterans/Disabled

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or [email protected] for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.

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Refine Your Search

customer service representative jobs in piney point village tx

Full-Time Contact Center Member Consultant

Customer Service Advocate

Customer Service Representative

Call Center Representative

Client Support Specialist

Customer Service Representative

Customer Care Associate (100% Work from Home)

Customer Service Assistant

Customer Service Representative - South Houston

Customer Service Representative

Order Entry Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE III

Contact Center Representative - Work From Home

Health Information Specialist

Customer Care Advisor

Customer Support Specialist

Regional Customer Service Representative

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Customer Service Representative

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