Top 12 It support manager Jobs in Piscataway Nj

Service Desk Team Lead
Lockstep Technology Group —Matawan, NJ
- Full-time
- Azure
- Computer Science
- Office
- Paid holidays
- Disability insurance
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Manager, IT Data Operations Specialist : Global IT - Job ID: 1978
Ascendis Pharma —Princeton, NJ
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- HIPAA
- SQL
- Paid parental leave
- Health savings account
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Deskside Support Lead Technician
NTT Ltd —Edison, NJ
- $29.00 - $37.15 an hour
- On call
- Mid-level
- Office
- Communication skills
- Health savings account
- AD&D insurance
Senior Technical Support Manager
Fusion Health —Woodbridge, NJ
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
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Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
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Digital Tech Lead - Production Support - Remote
NTT Ltd —Parsippany-Troy Hills, NJ
- $105,840 - $196,000 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- Health savings account
- AD&D insurance
AI Support Engineer Lead (US)
Dust —New York, NY
- $240,000 - $350,000 a year
- Overtime
- Management
- Office
- Senior level
- Health insurance
7d
Insurance Solutions Manager
VAVE Underwriting Agency Inc. —New York, NY
- $70,000 - $100,000 a year
- Remote
- Mid-level
- SQL
- Analysis skills
- Commuter assistance
- Paid parental leave
Securitized Products Trading Floor Support Lead
Barclays —Whippany, NJ
- $170,000 - $230,000 a year
- Office
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
Senior Manager, Formulations & Technical Support - Princeton, NJ
dsm-firmenich —Princeton, NJ
- Bachelor of Science
- 8 years
- Bachelor's degree
- Health insurance
- Paid time off
Senior Technical Account Manager
Bipsync Ltd —New York, NY
- $135,000 - $155,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
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Service Desk Team Lead

Lockstep Technology Group -
Matawan, NJ

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Non-technical user support
Managing technical support teams
Customer communication
Azure
IT user and group management
GPO
Managing teams in a customer support role
Data recovery
Microsoft SQL Server
Server backup and recovery
Microsoft Exchange
Public Cloud
Windows
Firewall configuration
AWS
Supervising experience
Bachelor's degree
Email configuration (technical support)
Disaster recovery implementation
DNS
Data backup
Productivity software
Network infrastructure management
Cross-functional communication

Full Job Description

Description:

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure, it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning! If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

What we offer

Competitive compensation
Medical, dental, and vision insurance
401(k) Plan
Short-term/long-term disability and life insurance
Flexible PTO
8 company paid holidays and 1 floating holiday
Employee Assistance Program (EAP)

About the Role

The Service Desk Team Lead provides day-to-day leadership to the user support team at Ocean Computer Group, a Lockstep company, ensuring efficient service delivery and consistent performance against key metrics, including Service Level Agreements (SLAs), utilization, customer satisfaction (CSAT), and other service quality goals. This role partners closely with the Managed Services and Professional Services teams to support operational excellence, drive continuous improvement, and help achieve the broader strategic objectives of the services organization.

What You’ll Own

Team Leadership:

Lead a team of User Support Specialists, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Lead the weekly Service Desk team meeting to go over initiatives, trends, and keep team members motivated.
Conduct weekly one-on-one meetings with all Service Desk team members to ensure they are working efficiently, following processes, and progressing and developing in their roles.
Review team performance and Key Performance Indicators (KPIs) regularly to ensure the team is performing at a high level.
Review and approve weekly ConnectWise timesheets for Service Desk team members.
Review and approve Service Desk team member requests for time off.
Participate in hiring and onboarding new Service Desk team members, as needed.
Participate in the annual performance review process for Service Desk team members.
Other related duties as assigned.

Service Desk Escalations:

Assist Service Desk team members as needed with escalations, including direct end-user support.
Proactively look for problems with aging tickets and make sure the Service DesK team gets the support they need to resolve issues within SLAs.

Customer Relationship Management:

Participate in regularly scheduled meetings with customers.
Directly interface with customers during the onboarding process and in resolving issues.

Metric Management:

Ensure tickets are being responded to and completed within SLAs across the Service Desk Team.
Look for trends in client CSAT responses and identify root causes and recommendations for how to address any concerns that come up.
Ensure all Service Desk team members are entering time accurately in ConnectWise in accordance with utilization targets.

Documentation and Procedures:

Develop and maintain comprehensive client documentation, including network diagrams, configurations, and procedures.
Regularly update documentation to reflect changes and improvements in the client environment.
Ensure Service Desk team members do their part to keep documentation up to date.
Create and manage ConnectWise workflow automations for Service Desk processes.

Requirements:

What We’re Looking for

5 years of relevant experience, preferably working with an MSP (Managed Service Provider)
Bachelor’s degree in Computer Science, Information Technology, or a related field
Experience troubleshooting and supporting computer systems
Working with both technical and non-technical end users
Firewall experience, preferably SonicWALL
Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains
Microsoft Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters
Hosted and Cloud Solutions: Azure & AWS
Backup Solutions & Disaster Recovery
Microsoft Windows Server 2016/2019/2022/2025 and Active Directory
Microsoft Office Suite and Microsoft 365 experience
Knowledge of Microsoft Exchange and SQL Server
Knowledge of backup technologies
Knowledge of security practices and policies
Experience with ConnectWise PSA, Kaseya RMM, IT Glue, or other tools is preferred
Must be well-spoken, have good writing skills, be extremely personable/customerservice oriented, and thrive on the pressure that comes with a network/system's management role.
Proven experience in service desk management.
Strong understanding of network protocols, technologies, and architectures.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments.
Strong problem-solving and decision-making abilities.
Relevant certifications (e.g., A+, Net+, CCNA, CCNP, ITIL4, HDI Support Center Team Lead) are a plus.

Reports To: Director of Professional Services

What to expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

This position requires prolonged computer and desk work, occasional lifting of up to 15 pounds, and regular collaboration within a professional office environment.

? This position is on-site at our Matawan, NJ office; candidates should live within 30

miles of Matawan, NJ.

Equal Opportunity Employer

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Refine Your Search

it support manager jobs in piscataway nj

Service Desk Team Lead

Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

Deskside Support Lead Technician

Senior Technical Support Manager

Technical Support Call Center Manager

Digital Tech Lead - Production Support - Remote

AI Support Engineer Lead (US)

Insurance Solutions Manager

Securitized Products Trading Floor Support Lead

Senior Manager, Formulations & Technical Support - Princeton, NJ

Senior Technical Account Manager

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