Top 859 Technical manager Jobs in Piscataway Nj

Help Desk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT Senior Manager (Mergers & Acquisitions)
Integra LifeSciences —Princeton, NJ
- Email
- Oracle
- HIPAA
- Office
- Disability insurance
- Health insurance
7d
TechOps Assistant Manager
The RealReal —Perth Amboy, NJ
- $112,000 - $130,000 a year
- Full-time
- Google Workspace
- Research
- Mid-level
Quick Apply
10d
Manager of Information Systems and Technology (Clinical and Business Systems)
Matheny School and Hospital —Peapack, NJ
- $139,000 - $168,000 a year
- Full-time
- Adults
- Residential
- Children
- Paid training
- Health insurance
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Manager, Technology Operations
AbbVie —Florham Park, NJ
- $109,500 - $208,500 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
9d
Applications Manager
RWJBarnabas Health Corporate Services —Oceanport, NJ
- $144,483 - $209,501 a year
- Full-time
- System design
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Manager of Information Technology
Princeton University —Princeton, NJ
- $115,000 - $125,000 a year
- Full-time
- No experience needed
- Research
- 8 years
6d
ERP Manager - Piscataway, NJ
Foley Inc —Piscataway, NJ
- $120,000 - $150,000 a year
- Computer Science
- Mid-level
- Office
Quick Apply
Director – Customer Success
Neurealm —Princeton, NJ
- $222,768 a year
- Full-time
- Computer Science
- 5 years
- Experience equivalent to degree accepted
Product Manager
Fidelity Investments —Jersey City, NJ
- $89,000 - $180,000 a year
- Full-time
- 6 years
- Research
- Bachelor's degree
- Loan repayment program
- Tuition reimbursement
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Project Manager for Strategic IT Initiatives
RiseIT Solutions —Princeton, NJ
- $85 - $88 an hour
- Customer service
- Office
- 8 years
MGR PROJECT MANAGEMENT ENGINEERING
TE Connectivity —Middletown, NJ
- $153,600 - $230,300 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee stock purchase plan
- Disability insurance
9d
Manager, Strategy & Ops - M&A (173806)
Colgate-Palmolive —Piscataway, NJ
- $124,000 - $174,000 a year
- Hybrid work
- Computer Science
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
PRODUCT MANAGER - REMOTE
Palco —East Orange, NJ
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Paid training
- AD&D insurance
Senior Manager, Venue Technology & End User Support
Harris Blitzer Sports & Entertainment —Newark, NJ
- $110,000 - $135,000 a year
- Weekends as needed
- 7 years
- Office
- Windows
- Paid holidays
- Health insurance
Supervisor, IS Service Desk
Hunterdon Health —Flemington, NJ
- $72,928 - $91,161 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Analyst / Project Manager
Theradex Oncology —Princeton, NJ
- $85,000 - $125,000 a year
- Full-time
- Remote
- Computer Science
- Research
- Mid-level
- Disability insurance
- Health insurance
Associate CIO, Service Management Office
Princeton University —Princeton, NJ
- $245,000 - $300,000 a year
- Full-time
- 6 years
- No experience needed
- University
Technical Project Manager
CentralReach —Holmdel, NJ
- $110,000 - $125,000 a year
- Full-time
- Hybrid work
- Salesforce
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Quick Apply

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technical manager jobs near piscataway nj

Help Desk Manager

Confidential
Monmouth County, NJ

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ConnectWise
Managing technical support teams
Customer communication
Network troubleshooting
Help desk support experience
Data migration
Managing teams in a customer support role
Team leadership
Technical documentation
Triage
Metrics Reporting
Windows
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Dispatching
Team development
DHCP
Team management
Team training
Dropbox
Network switching
IT support
Azure AD
Customer support ticket management
Mentoring
DNS
SharePoint
Management reporting
Customer support

Full Job Description

We are a national MSP with a strong presence in the Tri-State area and clients across the United States. We are seeking a highly experienced and technically strong Helpdesk Manager to lead our support team, oversee operations, and resolve advanced technical escalations.

This role blends leadership, technical depth, and process ownership. The Helpdesk Manager sets the tone for the entire support organization — ensuring prime customer service, proactive communication, and consistent overcommunication with clients, which are the most critical aspects of this position.

Core Technical Concept Expertise (Required)

The ideal candidate has strong conceptual and practical understanding of:

Networking fundamentals, switching, firewalls, DHCP, WiFi
Azure AD, Office 365 architecture, email migrations, DNS
Windows Server environments, RDS servers, Active Directory structure
Desktop systems, domain-based environments, printers and copiers
Ethernet cabling concepts, tracing, and basic onsite troubleshooting
Security compliance concepts, network security, email security
Data migration planning and execution
Cloud document systems (Dropbox, OneDrive, SharePoint, Egnyte)
IT support workflows, ticket triage, and escalation logic

Mandatory Requirement

ConnectWise – Must have strong proficiency with ConnectWise Manage, including ticketing workflows, escalation paths, dispatch structures, SLAs, reporting, and PSA usage.

Soft Skill Requirements

Strong documentation habits
Clear, concise communication
Ability to mentor and elevate technicians
Ability to understand why technical decisions are made, not just how to perform them

Leadership & Operational Responsibilities

Team Leadership: Manage the helpdesk team including hiring, coaching, training, and performance reviews.
Operational Oversight: Work closely with our Ticket Coordinator, who handles ticket assignment, scheduling, and dispatching, ensuring the helpdesk remains organized and efficient.
Escalation Handling: Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Customer Service Excellence: Maintain top-tier customer service standards by ensuring the helpdesk proactively communicates with clients, provides consistent updates, sets expectations, and avoids silence. Overcommunication is expected.
Cross-Department Collaboration: Work hand-in-hand with the Projects Department to support project escalations, enforce consistent technical standards, and provide technical leadership across teams.
KPIs & Reporting: Monitor ConnectWise dashboards, track SLAs and KPIs, identify trends, and implement improvements.
Process & Quality Improvement: Strengthen documentation practices, ticket quality, technician workflows, and overall service delivery.
Helpdesk Metrics & Accountability: Organize, track, and present helpdesk metrics including ticket volume, response times, resolution times, SLA adherence, aging tickets, and technician performance.
Reporting: Produce weekly and monthly reports in ConnectWise outlining helpdesk performance, trends, and areas requiring attention.
Ticket Review Meetings: Lead regular ticket review meetings with technicians to ensure quality, accuracy, communication standards, and proper ticket flow. Provide coaching when patterns of issues or inefficiencies are identified.

Pay: $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

working at an MSP: 3 years (Required)
help desk support: 5 years (Required)
Help desk management: 5 years (Required)

License/Certification:

CompTIA A+, CompTIA N+, or other IT certification(s)? (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

technical manager jobs in piscataway nj

Help Desk Manager

IT Senior Manager (Mergers & Acquisitions)

TechOps Assistant Manager

Manager of Information Systems and Technology (Clinical and Business Systems)

Manager, Technology Operations

Applications Manager

Manager of Information Technology

ERP Manager - Piscataway, NJ

Director – Customer Success

Product Manager

Technical Support Call Center Manager

Project Manager for Strategic IT Initiatives

MGR PROJECT MANAGEMENT ENGINEERING

Manager, Strategy & Ops - M&A (173806)

PRODUCT MANAGER - REMOTE

Senior Manager, Venue Technology & End User Support

Supervisor, IS Service Desk

Technical Analyst / Project Manager

Associate CIO, Service Management Office

Technical Project Manager

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