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Patient Service Representative - DME Pittsburg

Mercy -
Pittsburg, KS

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Patient question and concern management
Word processing
Client inquiry handling
In-person customer service
Patient demographics
Patient complaint handling
Incident Escalation
Medical scheduling
High school diploma or GED
Clinical data entry
Health insurance knowledge
Medical billing
Clinical confidentiality policies
Patient registration
Escalation handling
Medical terminology
Quality data entry
Customer data entry

Full Job Description

Pittsburg, Kansas
Clinical Support
Administrative/Clerical/Registration
Regular
Full-time
Mercy Hospital Pittsburg
JR255964

Job Description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

Knowledge of medical terminology, insurance practices, and billing procedures.
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills, including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
Position requires standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply Now

Refine Your Search

clinic administrative jobs in pittsburg, ks

Patient Service Representative - DME Pittsburg

Registrar, Willow Creek Women's Clinic

Centralized Scheduling Representative

Administrative Assistant-Health Department

Patient Service Representative- Float Pool

Patient Service Representative - Primary Care Jackson Street

ABA Implementer I

ABA Implementer ll

ABA Implementer l - Part-Time

ABA Implementer ll - Part-Time

Pharmacy Operations Manager

Executive Director of Primary Care - Freeman West Campus

Medical Assistant/Licensed Practical Nurse

Child and Adolescent Psychiatrist

Physical Therapist

Physical Therapist - SERC Webb City / Joplin, MO

Radiologic Technologist

Telehealth MD/DO/NP/PA (1099) | Flexible Schedule | Multi-State Licensed immediate hire!

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I want to receive the latest job alert for clinic administrative in pittsburg, ks

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Job Description

Find your calling at Mercy!

Position Details:

Why Mercy?

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