Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
What You'll Do
The Hub 8 Program Coordinator serves as an operational lead embedded within Missouri’s Transformation of Rural Community Health Care (Torch Care) model. Local Community Hubs are county-level care coordination entities that bring together hospitals, Federally Qualified Health Centers (FQHCs), Rural Health Clinics (RHCs), behavioral health providers, pharmacies, Emergency Medical Services (EMS), local public health agencies, and community-based organizations to coordinate clinical, behavioral, and social care for rural residents.
Employed by Freeman Health System (Hub Anchor), the Hub 8 Program Coordinator is responsible for organizing, implementing, and managing day-to-day Hub operations by convening Hub partners, supporting Leadership Board governance, coordinating localized program implementation, monitoring Hub progress and performance, overseeing RHTP Navigators, and ensuring referral pathways and care coordination workflows function effectively across the Hub ecosystem.
This role serves as the primary Hub spokesperson and is designed to operationalize the Hub Anchor’s responsibilities within the broader Torch Care ecosystem by organizing local implementation activities, aligning partners around shared priorities, and ensuring coordinated Hub operations function effectively over time. The Hub 8 Program Coordinator works across healthcare and community settings to convene providers and community organizations, facilitate Leadership Board activities, oversee implementation of localized programs, and support coordination between clinical, behavioral, and social care partners.
The Hub 8 Program Coordinator monitors Hub performance and RHTP navigator utilization, tracks operational and programmatic progress, identifies workflow or coordination gaps, and works with Hub partners, the RCN, and the RHTO to improve referral pathways, communication processes, and overall, Hub effectiveness.
Requirements:
Associate degree or equivalent combination of education and relevant experience, with 1–3 years of experience in healthcare operations, community health, care coordination, public health, quality improvement, or related fields
Demonstrated ability to coordinate multi-stakeholder initiatives involving healthcare providers, public agencies, and community organizations to achieve operational and performance goals
Strong analytical and organizational skills, including experience using data and reporting tools to support operational decision making and communicate actionable insights
Comfortable using digital platforms, dashboards, electronic referral systems, and other technology tools to support care coordination and reporting activities
Strong verbal and written communication skills with the ability to build trust and collaborate effectively with patients, families, providers, and community organizations
Preferred Requirements:
Bachelor’s degree in management, public health, healthcare administration, social work, health informatics, or a related field
Experience working in rural healthcare settings, Medicaid programs, public health initiatives, or value-based care models
Familiarity with community information exchange (CIE) platforms, electronic referral systems, population health tools, or healthcare data reporting systems
Familiarity with care coordination workflows, social determinants of health (SDOH), community resource navigation, and/or closed-loop referral systems
Experience supporting programs focused on chronic disease management, maternal health, behavioral health, care transitions, or social determinants of health (SDOH)
Experience facilitating meetings, stakeholder engagement activities, or community-based initiatives involving multiple organizations and partners
Knowledge, Skills, and Abilities
Knowledge of rural healthcare delivery systems, including hospitals, Federally Qualified Health Centers (FQHCs), Rural Health Clinics (RHCs), behavioral health providers, pharmacies, Emergency Medical Services (EMS), public health agencies, and community-based organizations.
Knowledge of care coordination, case management, population health, and integrated clinical, behavioral, and social care models.
Knowledge of Missouri’s Transformation of Rural Community Health Care (ToRCH Care) model and principles of community-based healthcare transformation.
Knowledge of healthcare operations, referral management processes, and cross-organizational workflow design.
Knowledge of program implementation, project management, continuous quality improvement methodologies, and performance monitoring.
Knowledge of governance structures, board operations, stakeholder engagement, and meeting facilitation practices.
Ability to lead and coordinate county-level healthcare transformation initiatives across multiple organizations.
Ability to build and maintain collaborative partnerships with healthcare providers, public agencies, community organizations, and regional partners.
Strong facilitation skills with the ability to convene diverse stakeholders, guide discussions, build consensus, and maintain alignment around shared goals.
Excellent verbal and written communication skills, including the ability to effectively engage providers, leadership teams, community organizations, and external stakeholders.
Ability to serve as the primary spokesperson and representative for the Hub in professional, community, and stakeholder settings.
Ability to assess operational challenges, identify workflow and service gaps, and implement effective solutions to improve care coordination and Hub performance.
Ability to interpret data, performance metrics, reports, and operational feedback to support continuous improvement and informed decision-making.
Ability to manage complex projects, multiple priorities, timelines, and implementation activities while meeting deadlines and performance expectations.
Ability to work independently while maintaining strong coordination, communication, accountability, and follow-through across the Hub ecosystem.
Ability to maintain professionalism, neutrality, diplomacy, and sound judgment when working across organizations with differing perspectives and priorities.
Ability to adapt to evolving community-based environments, changing operational needs, and healthcare transformation initiatives.
Strong commitment to improving rural healthcare access, care coordination, health outcomes, and long-term community sustainability.
Freeman Perks and Programs
For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid time off (PTO)
Extended Sick pay
Disability pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
#LI-DNI
