POSITION SUMMARY
The Games Dealer is responsible for the running of a table game in a professional manner. Protecting company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures and the Responsible Gaming Plan. The Games Supervisor Dealer is responsible for providing Hometown Hospitality and delivering Fun.
GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:
1. Responsible for conducting operation of Table games with strict adherence to Internal Control Policies and Procedures and Game Rules.
2. Ensure proper documentation of any presented pit paperwork (fills, markers etc.).
3. Responsible for accuracy of table bank.
4. Explain rules and answers questions for guests.
5. Notify shift supervisor of irregularities in customers play.
6. Maintain a clean and safe environment.
7. Responsible for attending to guests needs.
8. Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.
9. Effectively handle customer concerns and requests.
10. Maintain complete confidentiality of all company information at all times.
11. Act in the capacity of other positions on an as needed basis.
12. Perform all job duties in a safe and responsible manner.
13. Perform other duties as may be assigned by department and/or company management.
WORKING CONDITIONS
Must have ability to:
- Stand for 60 minutes at a time on a carpeted floor, hardwood floor, or footstool.
- Reach across a table that is waist high to give and take the player’s cards and wagers.
- Deal cards, which involve sweeping arm motions from side to side.
- Finger dexterity so as to be able to shuffle and deal cards.
- Perform basic mathematical functions
- Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
JOB QUALIFICATIONS
Must be a minimum of 21 years of age. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. High School Diploma or equivalent required. Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos. Maintain confidential information.
COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
- Attend required training sessions offered by the casino.
- Obtain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
- Have knowledge of the Property’s programs to address problem gambling.
- Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
- Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
- Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.
