Top 84 Order processing associate Jobs in Pittsburgh, Pa

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- $18 - $22 an hour
- Full-time
- Background check
- Customer service
- Word processing
- Paid training
- Health insurance
Quick Apply
Warehouse Associate
Randstad —Oakdale, PA
- $19 an hour
- Background check
- No degree
- Warehouse
- AD&D insurance
- Disability insurance
Quick Apply
7d
Service Support and Dispatch Associate
Harvestaff —Indianola, PA
- $22.00 - $26.50 an hour
- Temporary
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Referral program
Quick Apply
6h
SPS - Warehouse Associate
SPS —Pittsburgh, PA
- $20 an hour
- Full-time
- Warehouse
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Warehouse Associate
AF Newco1 —Pittsburgh, PA
- Email
- Merchandising
- Ability to lift 50 pounds
- Warehouse
Quick Apply
Warehouse Associate
American Freight Furniture and Mattress —Pittsburgh, PA
- Ability to lift 50 pounds
- Warehouse
- Entry level
Quick Apply
Warehouse Associate -
Dal-Tile —Pittsburgh, PA
- Full-time
- Basic math
- No high school diploma
- English
- Tuition reimbursement
- 401(k) matching
Quick Apply
Warehouse Associate
W.G. Tomko, Inc. —Finleyville, PA
- From $18.01 an hour
- Weekends as needed
- Background check
- Basic math
- Forklift
Quick Apply
$1,000 Sign-On Bonus!*-Hiring All Levels Now! - Production Associate
Pixartprinting S.p.A. —Warrendale, PA
- $17 - $25 an hour
- Computer literacy
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Guest Services Associate
National Aviary —Pittsburgh, PA
- Weekends as needed
- Merchandising
- Public speaking
- Office
Quick Apply
Cannabis Product Associate (Full-Time), PA
Ethos Cannabis —Pittsburgh, PA
- From $16 an hour
- Full-time
- Sanitation
- High school diploma or GED
- Driver's License
Quick Apply
Dispensary Associate - Part time
Trulieve —Pittsburgh, PA
- $15 an hour
- Part-time
- 18 years or older
- Clean driving record
- English
- Paid time off
Quick Apply
1d
Cannabis Product Associate (Part-Time), PA
Ethos Cannabis —Pittsburgh, PA
- From $16 an hour
- Part-time
- Sanitation
- High school diploma or GED
- Driver's License
Quick Apply
Client Service Associate
BNY Mellon —Pittsburgh, PA
- $25.00 - $31.50 an hour
- Contract
- Hybrid work
- Office
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Support Associate
Chico's —Pittsburgh, PA
- 8 hour shift
- 18 years or older
- Merchandising
- High school diploma or GED
Support Associate
White House Black Market —Pittsburgh, PA
- 8 hour shift
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Associate
Big Lots —Pittsburgh, PA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Associate Lab / Teamsters JH
Allegheny Health Network —Jefferson Hills, PA
- Full-time
- High school diploma or GED
- Entry level
(USA) Freight Flow Associate
Sam's Club —West Mifflin, PA
- $20 - $28 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Office Associate
Levin Furniture & Mattress —Pleasant Hills, PA
- $16 an hour
- Part-time
- Ability to sit for extended periods
- Organizational skills
- Ability to stand for extended periods
- Paid training
- Disability insurance
Quick Apply

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Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Referral program

Qualifications

Pharmacy Information Systems (PIS)
Database systems
Active listening
Sales technology adoption
Medical software
Phone communication
Customer service
Word processing
Spreadsheets
English
Pharmacy technician experience
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Decision making
Adaptability
Customer support
Phone etiquette
Technical Proficiency

Full Job Description

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.
Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Adaptability.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

GRX01

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience:

Pharmacy technician: 1 year (Required)

Ability to Commute:

Pittsburgh, PA 15238 (Required)

Ability to Relocate:

Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

order processing associate jobs in pittsburgh, pa

Pharmacy Customer Care Associate

Warehouse Associate

Service Support and Dispatch Associate

SPS - Warehouse Associate

Warehouse Associate

Warehouse Associate

Warehouse Associate -

Warehouse Associate

$1,000 Sign-On Bonus!*-Hiring All Levels Now! - Production Associate

Guest Services Associate

Cannabis Product Associate (Full-Time), PA

Dispensary Associate - Part time

Cannabis Product Associate (Part-Time), PA

Client Service Associate

Support Associate

Support Associate

Customer Service Associate

Associate Lab / Teamsters JH

(USA) Freight Flow Associate

Office Associate

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