Carlow University is currently accepting applications for our Enrollment Counselor position. The Enrollment Counselor will recruit and enroll a talented and diverse class of transfer, adult, and graduate students each year. The incumbent will engage with these students through the entire enrollment process, from inquiry to matriculation, serving as a single point of contact. This includes frequent correspondence, application review, basic financial aid counseling, and ensuring that all requirements are met for a smooth transition to the university.
Within a collaborative environment, the Enrollment Counselor will lead or contribute to one or more strategic initiatives, serve as a liaison to one or more campus offices/departments/colleges, and use independent analysis and decision making to develop and execute strategies to increase applications and enrollment of these students.
Incorporating data analysis, the incumbent will develop and implement an effective recruitment strategy for the programs and partnerships for which they have been assigned. Responsibilities include:
- Plans and conducts recruitment presentations at community colleges.
- Represents the University at college and graduate/career fairs.
- Employs CRM (Slate) and SIS (Colleague) daily to manage the recruitment funnel and registration process.
- Uses an established communication flow to qualify inquiries, set appointments, encourage applications, and follow up with applicants, admits, and deposits, with the constant goal of moving students along effectively in the admissions process.
- Develops effective written, email, or text correspondence to enhance individual program recruitment management.
- Meets with prospective students during individual campus visits as well as in-person and virtual events.
- Maintains familiarity with partnership and articulation agreements to promote to students who are looking to transfer to Carlow from specific institutions.
- Provides information on Carlow's academic programs, admissions process, financial aid, and scholarships to various faculty/staff at other academic institutions or corporate partners within our region.
- Supports enrollment efforts with corporate partners and serves as an enrollment counselor for students affiliated with our corporate partners.
- Helps to manage strategic partnerships and/or vendor relationships as needed, including with online program management.
- Reviews admissions applications and makes admissions decisions on a regular basis.
- Assists students with various aspects of the financial aid process. Addresses questions regarding the billing process and any other issues that arise during onboarding.
- Performs necessary follow-up with enrolled students to ensure all onboarding steps are fulfilled and any outstanding requirements/paperwork are received.
- Aggressively and proactively monitors and adjusts progress toward goals.
- Nurtures relationships with community college counselors/advisors and other influencers or constituents (e.g., faculty, coaches).
- Conducts unofficial credit evaluations upon request to provide prospective students with a general sense of how many previously earned college credits will transfer to Carlow as needed.
- Works closely with the Student Success Coordinator, or other designated individuals, to prioritize and ensure a quick turnaround time for official transfer credit evaluations.
- Conducts ongoing benchmarking and competitor research, as well as evaluation of trends in higher education, to make recommendations for program or process improvements.
- Participates in the ongoing development, implementation, and assessment of all recruitment strategies, in line with office processes and procedures.
- Attends regular strategy discussions, staff meetings, and professional development opportunities.
- Facilitates international recruitment management when required.
- Participates in, and may be required to organize, an online enrollment event.
- Acts as an intermediary between the Office of Admissions and an assigned college, office, and/or department within Carlow University.
- Becomes an in-house expert on the programs, procedures, and/or offerings of said college, office, and/or department, and serves as a resource to peers within the Office of Admissions.
- Attends meetings of the college, office, and/or department as a representative of the Office of Admissions, as appropriate.
- Demonstrates and reflects an understanding of, and commitment to, the mission and core values of Carlow University and the Sisters of Mercy.
- Always exhibits professional behavior as a representative of the institution.
- Performs other duties as assigned to address and develop personal and professional skill areas and interests, as well as to help meet overall office objectives. The level and extent to which these projects/areas are assigned, either as primary or secondary responsibilities, will correspond with the recruiter's experience, skills, and time management abilities.
- Bachelor's degree required.
- Excellent customer service, phone, and organizational skills.
- Ability to work efficiently in a high-volume, fast-paced environment and with diverse populations.
- Ability to communicate effectively with a variety of constituents by telephone, in writing, and in person.
- Intermediate level of proficiency with basic computer software systems (i.e., Microsoft Office).
- Knowledge of, or willingness to learn, financial aid processes.
- Possession of a valid U.S. driver's license.
- Ability to work some evenings and weekends.
- Willingness to travel independently and transport self and an extensive supply of recruitment materials in a timely manner from location to location.
- Ability to occasionally lift 10-20 lb. boxes.
- Ability to stand for extended periods of time.
- Proven sales or admissions experience in a goal-oriented operation.
- Ability to collect and interpret data to make strategic decisions.
- An understanding of, and the ability to articulate, the value of a Catholic liberal arts education.
- Familiarity with SIS and CRM systems is a plus.
Carlow University is Devoted to....
- A culture of integrity, dignity and respect for all
- A strong commitment to social justice
- Ethical forward-thinking leadership
- Comprehensive medical, dental, vision, life & disability benefits package
- Tuition benefits for undergraduate and graduate programs
- Health Savings Account and Flexible Spending Account options
- Wellness and Employee Assistance Program
- Complimentary use of Carlow’s fitness center and amenities
Carlow University is a comprehensive Catholic University situated in a culturally rich and diverse urban setting of Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow is an institution grounded in the liberal arts while also offering strong professional programs, committed to engaging its community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow University aims to provide transformational educational opportunities rooted in social justice for a community of learners, and to empower them to excel in their chosen work as compassionate, responsible leaders in the creation of a just and merciful world.
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.
