Assistant Director, Financial Aid Systems – Enrollment Management Group
Salary: Commensurate with experience
Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 235519/10-1187
FLSA Status: Exempt
POSITION SUMMARY:
The current position has evolved with needs of the financial aid office and enrollment management. The expectation of the position includes additional duties that keep within the duties of the position, but are more clearly defined. The expectation is that the position will aid the office become more efficient, aid students and families through efficiency and help other office members.
DUTIES AND RESPONSIBILITIES:
Directly monitor and perform daily Financial Aid ISIR dataload import functions for current and upcoming academic year; identify and resolve technical issues; verify the successful completion of critical dataloads. Import and load CSS profiles. Print award letters, save copies of award letters, ensure award letter file is accurate before printing or sending to external printers. Sending e-mails to specific student populations, ensuring the Popsel is accurate, as well as, the content before sending. Responsible for overseeing and managing Banner loan processing functions to ensure accurate and timely loan origination, disbursement, reconciliation, and reporting. This position serves as a primary resource for troubleshooting loan processing issues, resolving system and data errors, monitoring reject reports, and ensuring compliance with federal, state, and institutional regulations. The Assistant Director works collaboratively with internal departments, vendors, and servicers to support financial aid system operations, optimize processing workflows, and maintain the integrity of student financial aid data. Responsibilities include monitoring daily processing activity, conducting follow-up on outstanding loan issues, testing system enhancements, supporting audits and compliance reviews, and providing guidance and training related to financial aid systems and loan processing procedures.
Perform and monitor tracking, packaging, and financial aid notices processes; identify and resolve technical issues; verify the successful completion of the processes; use professional and independent judgment to identify and resolve errors. Interprets all financial aid technical findings within the tracking, imports and processes then makes and implements appropriate resolutions.
Perform and monitor successful data extracts and imports of Federal ISIR data (Transfer Monitoring, R2T4 Withdrawals, ISIR corrections); identify and resolve technical issues. Complete on-going review of dataload suspense records/duplicate ID’s; use discretion and professional judgment to match records and request additional documentation from students. Exit counseling notifications and state loan reporting, dataload and follow-up.
Import and Export Federal Pell and Direct Loan files from the Banner system to EDconnect. Monitor EDconnect for files necessary for compliance and federal aid. Troubleshoot import, export and all other jobs and provide follow-up. Design and run reports for clean-up of federal aid issues. Proactive outreach and problem solving on potential issues.
Slate experience helpful for cross functional work related to communication technology.
Represent financial aid at various open house events for current and incoming students.
Banner testing for patches and updates. Banner training for staff.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
Bachelor’s degree in a related field from an accredited educational institution.
3-5 years of relevant work experience.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of constituents and stakeholders;
Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and external constituents;
Knowledge and understanding of federal, states and agency-accrediting rules and regulations as they pertain to higher education admission. Very strong knowledge of federal and state regulations concerning financial aid, as well as NCAA regulations;
Strong functional and technical knowledge of FAMS system (Banner/Ellucian preferred);
Ability to run and design Banner automated processes for Pell and Direct Loan; combined with technical knowledge of Federal systems such as CPS and EDconnect;
A broad understanding of higher education processes and procedures, including shared governance, strategic planning, resource allocation and budget management;
Ensures compliance with Federal and State laws pertaining to financial aid, affirmative action and FERPA;
Membership and active engagement in appropriate national student service organizations, such as NASFA; PABug; and PASFA;
Proficiency with PC, Microsoft Office tools, SQL, Adobe, email and the Internet with the ability to learn a variety of new technology systems; familiarity with Slate and Banner preferred;
Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically;
Proactive, strategic, analytical and deadline-oriented in a complex organization;
Ability and willingness to work outside of regular business hours and some weekends and evenings during peak enrollment periods;
Ability to prepare and maintain confidential data independently in accordance with established policies and procedures and exercise consistent discretion;
Considerable knowledge of the laws, regulations and policies governing the operations of the University;
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
