Top 2 Customer service analyst Jobs in Pittsburgh, Pa

Technical Customer Service Analyst
All Lines Technology Inc —Pittsburgh, PA
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
1d
Technical Customer Service Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
1d

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All Lines Technology Inc —Pittsburgh, PA
Experience with ticketing systems or help desk tools is a plus. Escalate technical issues and user concerns to the appropriate teams promptly.
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Technical Customer Service Analyst

All Lines Technology Inc -
Pittsburgh, PA

Quick Apply

Job Details

1 day ago

Qualifications

Live chat
Computer operation
Email customer support
Technical support via phone
Phone communication
Computer literacy
Incident Escalation
Managing clients in a customer support role
Help files
Task prioritization
Organizational skills
Customer service knowledge base
Customer support
End user technical writing
Online help documentation
Technical support via email
Escalation handling
Leadership
Communication skills
Entry level
Ticketing system technical support
Office record organization

Full Job Description

We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. While IT expertise is not required, a basic understanding of software systems is a plus.
Key Responsibilities:

Serve as the first point of contact for users.
Provide exceptional customer service and support via phone, email, and chat.
Escalate technical issues and user concerns to the appropriate teams promptly.
Track and document user interactions and issues in a clear and organized manner.
Collaborate with internal teams to ensure timely resolution of escalated issues.
Assist in creating and maintaining support documentation and FAQs.
Monitor rollout progress and report trends or recurring issues to leadership.

Qualifications:

Proven experience in a customer service or support role.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize effectively.
Comfortable working in a fast-paced, dynamic environment.
Basic familiarity with software systems or willingness to learn quickly.
Experience with ticketing systems or help desk tools is a plus.
Understanding of escalation protocols and issue tracking.
Ability to remain calm and professional under pressure.

Quick Apply

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Technical Customer Service Analyst

Technical Customer Service Analyst

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