Top 236 Customer support representative Jobs in Pittsburgh, Pa

SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Customer Service Representative
PennCare Staffing —Allegheny County, PA
- $20 - $25 an hour
- Part-time
- High school diploma or GED
- Mentoring
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
5d
Product Support Representative I - REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
4d
Patient Services Representative - Penn Hills
UPMC —Pittsburgh, PA
- $18.79 - $28.03 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Fingerprint clearance
- Free parking
- Paid parental leave
Patient Services Representative- Shadyside
UPMC —Pittsburgh, PA
- $19.60 - $30.25 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid time off
Patient Svcs Representative
UPMC —Pittsburgh, PA
- $19.60 - $30.25 an hour
- Full-time
- Surgery
- HIPAA
- Office
Technical Support Representative I (Technical Support Engineer I) - REMOTE
Net Health —Pittsburgh, PA
- $27.42 an hour
- Remote
- Research
- High school diploma or GED
- Project management
- Health insurance
Quick Apply
6d
Sales & Service Representative-Customer Care Center
PNC Financial Services Group —Pittsburgh, PA
- $33,750 - $67,500 a year
- Full-time
- Continuous improvement
- No degree
- Computer skills
- Wellness program
- Health savings account
Emergency Department Patient Services Representative
UPMC —Pittsburgh, PA
- $19.80 - $30.40 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- ER
5d
Part Time Temp Customer Service Representative
Automated Health Systems —Pittsburgh, PA
- $15 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Pittsburgh, PA
- From $21.63 an hour
- Full-time
- Associate's degree
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
RSR Concierge
Renewal by Andersen LLC —Murrysville, PA
- $24.95 - $36.15 an hour
- Full-time
- Hybrid work
- Office
- Residential
- Organizational skills
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Representative
ibex Limited —Pittsburgh, PA
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Dental insurance
6d
Patient Services Representative - Complete Primary Care Associates
UPMC —Pittsburgh, PA
- $18.79 - $28.03 an hour
- Full-time
- Primary Care
- HIPAA
- Mid-level
- Free parking
- Opportunities for advancement
10d
Bilingual Customer Service Representative
NovaCare Rehabilitation —Canonsburg, PA
- From $16.50 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Paid training
- Health insurance
Quick Apply
14d
Customer Service Representative/Receptionist
One Enchanted Evening —Zelienople, PA
- From $14 an hour
- Weekends as needed
- Bilingual
- Customer service
- English
- Paid time off
Quick Apply
Customer Service Representative
SSI People —Pittsburgh, PA
- $16 - $18 an hour
- Contract
- High school diploma or GED
- Case management
- In-person
- Paid training
Quick Apply
Route Service Representative - UniFirst
UniFirst —New Kensington, PA
- Full-time
- Clean driving record
- Inventory management
- Mid-level
- Profit sharing
- Health insurance
7d
Sales Trainee (No Experience Needed)
Opus Business Consulting —Pittsburgh, PA
- $60,000 - $70,000 a year
- Full-time
- 7 years
- 6 years
- Customer service
- Health insurance
Quick Apply
6d
Medical Delivery Technician
US Med-Equip —Pittsburgh, PA
- Full-time
- Clean driving record
- Basic math
- English
- Health savings account
- Health insurance
Quick Apply

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SR CUSTOMER SERVICE REP - CHESWICK, PA

Packaging Corporation of America -
Cheswick, PA

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $60,000 - $75,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer support representative jobs in pittsburgh, pa

SR CUSTOMER SERVICE REP - CHESWICK, PA

Customer Service Representative

Product Support Representative I - REMOTE

Patient Services Representative - Penn Hills

Patient Services Representative- Shadyside

Patient Svcs Representative

Technical Support Representative I (Technical Support Engineer I) - REMOTE

Sales & Service Representative-Customer Care Center

Emergency Department Patient Services Representative

Part Time Temp Customer Service Representative

Customer Service Representative

RSR Concierge

Customer Service Representative

Patient Services Representative - Complete Primary Care Associates

Bilingual Customer Service Representative

Customer Service Representative/Receptionist

Customer Service Representative

Route Service Representative - UniFirst

Sales Trainee (No Experience Needed)

Medical Delivery Technician

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