Top 87 Incident manager Jobs in Pittsburgh, Pa

IT Incident Manager
F.N.B. Corp. —Pittsburgh, PA
- Full-time
- Customer service
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- Analysis skills
Internal Auditor
Barber National Institute —Pittsburgh, PA
- Full-time
- Background check
- 18 years or older
- Research
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Program Specialist - Pittsburgh
Barber National Institute —Bridgeville, PA
- Extended hours
- CPR Certification
- Mid-level
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BNY —Pittsburgh, PA
- Full-time
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- Bachelor's degree
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CCI - Life Sharing Manager
Partners for Quality —McKees Rocks, PA
- $45,000 - $55,000 a year
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Senior Java Developer
Computer Enterprises Inc —Pittsburgh, PA
- Contract
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Mainframe Application Programmer Assoc Manager
Accenture —Pittsburgh, PA
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Cybersecurity Forensics and Incident Response Analyst
Bosch Group —Pittsburgh, PA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Pass drug screening
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Senior Investigator Digital Forensics, Incident Response (DFIR)
Accenture —Pittsburgh, PA
- $59,100 - $205,800 a year
- Full-time
- Hybrid work
- Azure
- Windows
- 3 years
- Paid holidays
- Disability insurance
Workforce Training and Regulatory Compliance Manager
AIMED Human Services —Pittsburgh, PA
- Full-time
- CPR Certification
- Microsoft Outlook
- Writing skills
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AS400 Application Programmer Associate Manager
Accenture —Pittsburgh, PA
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Data Center Support Technician
H5 Data Centers —Pittsburgh, PA
- $22 - $25 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
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Assistant Front Office Manager
DoubleTree by Hilton Pittsburgh Green Tree —Pittsburgh, PA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
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1d
Assistant Front Office Manager
OTH Hotels Resorts —Pittsburgh, PA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Quick Apply
1d
Home Care Administrator
Patriot Home Care —Pittsburgh, PA
- $90,000 - $110,000 a year
- Full-time
- Current TB test
- Mid-level
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Senior Director, Chief Privacy Lead
Zoll Medical Corporation —Pittsburgh, PA
- $220,000 - $290,000 a year
- HIPAA
- Travel
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Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
Senior Developer (WMS Support)
Wesco —Pittsburgh, PA
- $81,753 - $138,980 a year
- Urgently hiring
- 8 years
- SQL
- Analysis skills
- Health insurance
- Dental insurance
9d
Vice President, Production Services Application Support
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 6 years
- Computer Science
- Writing skills
2d
IT - Incident Response Engineer
Eaton —Moon Township, PA
- $113,000 - $165,000 a year
- On call
- Remote
- Background check
- Azure
- Writing skills
- Retirement plan
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IT Incident Manager

F.N.B. Corp. -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Quality control corrective actions
Optimizing workflow processes
Performance dashboard reports
Incident investigation techniques for hazard identification
ITIL Foundation
Knowledge management
ITIL Certification
Defect resolution root cause analysis
Customer service
Incident report management
IT system monitoring
Incident management software
Regulatory compliance
Metrics Reporting
Trend analysis
Communication platforms
Quality improvement
Production monitoring
Management reporting
Problem management
Emergency communication
Process improvement planning
Cross-functional collaboration
Cross-functional team management
ITIL implementation
Cross-functional communication
Failure analysis
Stakeholder management
System performance monitoring

Full Job Description

Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

**Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

At First National Bank, we value relevant experience and the accomplishments you’ve achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor’s degree.**

Core Required Technical Skills

ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Nice to Have

ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
Experience with Ivanti Neurons ITSM and workflow automation.
Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

Position Title: IT Incident Manager

Business Unit: Technology

Reports to: Director of Service Quality

Position Overview:

The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.

Primary Responsibilities:

Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.

Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.

Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.

Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.

Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.

Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.

Produces robust reporting/metrics to show trending versus defined performance targets.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Excellent customer service skills

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Apply Now

Refine Your Search

incident manager jobs in pittsburgh, pa

IT Incident Manager

Internal Auditor

Program Specialist - Pittsburgh

Senior Specialist, Middle Office

CCI - Life Sharing Manager

Senior Java Developer

Mainframe Application Programmer Assoc Manager

Cybersecurity Forensics and Incident Response Analyst

Senior Investigator Digital Forensics, Incident Response (DFIR)

Workforce Training and Regulatory Compliance Manager

AS400 Application Programmer Associate Manager

Data Center Support Technician

Assistant Front Office Manager

Assistant Front Office Manager

Home Care Administrator

Senior Director, Chief Privacy Lead

Specialist, Production Services Application Support Analyst

Senior Developer (WMS Support)

Vice President, Production Services Application Support

IT - Incident Response Engineer

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