Top 345 Innovation center manager Jobs in Pittsburgh, Pa

Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Pittsburgh, PA
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
Contact Center Operations and Transformation Functional Manager
Deloitte —Pittsburgh, PA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Strategy Global Capability Center Commercial Capabilities Manager
Accenture —Pittsburgh, PA
- $87,400 - $253,000 a year
- Full-time
- Management
- Up to 50% travel
- Analysis skills
- Paid holidays
- Disability insurance
3d
Operational Property Manager
Siemens —Munhall, PA
- $111,282 - $150,144 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Retail Banking Manager
Accenture —Pittsburgh, PA
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Financial Center Manager - Ross Town Center -
Bank of America —Pittsburgh, PA
- Extended hours
- Bilingual
- Sales
- Mid-level
9d
Customer Contact Center Trainer II
Duquesne Light —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
(GCC) Global Capability Center Engineering Manager
Accenture —Pittsburgh, PA
- $87,400 - $253,000 a year
- Full-time
- Management
- Up to 50% travel
- Sales
- Paid holidays
- Disability insurance
8d
Pharmacist, Entry Level - Closed Door| Onsite-Pittsburgh, PA (Robinson Township)
Blink Health —Pittsburgh, PA
- Full-time
- Spanish
- English
- Data entry
Quick Apply
9d
Die Designer
Weiss-Aug – New Kensington, PA —New Kensington, PA
- Full-time
- Microsoft Excel
- 5 years
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Quoting/Estimating Engineer
Weiss-Aug – New Kensington, PA —New Kensington, PA
- Full-time
- 5 years
- Engineering
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Bilingual Spanish Pharmacist
Blink Health —Pittsburgh, PA
- Full-time
- Spanish
- English
- Data entry
- Paid parental leave
- Paid holidays
Quick Apply
8d
Outpatient Therapist (LCSW or LPC) - 100% Remote - Pennsylvania license required
Iris Telehealth —Pennsylvania
- From $83,000 a year
- Full-time
- Master of Social Work
- Licensed Clinical Social Worker
- LPC
- Paid holidays
- Disability insurance
Quick Apply
8d
Sales and Proposal Engineer- Coke & Iron
SMS group Inc —Pittsburgh, PA
- 5 years
- Bachelor of Science
- Travel
Quick Apply
Forklift Operator
Glen Gery —Cheswick, PA
- Urgently hiring
- Mid-level
- Forklift
- 1 year
- Disability insurance
- Health insurance
Quick Apply
ESC Electrician - Pennsylvania
Spartan X LLC —Pennsylvania
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Mileage reimbursement
Quick Apply
3d
Program Director II - Specialized Services
Wesley Family Services —Pittsburgh, PA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- LMFT
- Nursing
- Psychiatry
- Paid parental leave
- Paid holidays
Quick Apply
5d
Paraprofessional
The Hope Learning Center LLC —Canonsburg, PA
- $18 - $21 an hour
- Full-time
- Classroom
- CPR Certification
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
EDI EDIFECS Application Developer
System One —Pittsburgh, PA
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Full-Time Professional Staff Nurse - UPMC Presbyterian & Magee Dialysis
UPMC - Pittsburgh Medical Center —Pittsburgh, PA
- $37.00 - $60.52 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Tuition reimbursement

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innovation center manager jobs near pittsburgh, pa

Contact Center Strategy, Growth, and Transformation Manager

Deloitte -
Pittsburgh, PA

Apply Now

Job Details

Full-time
$134,500 - $265,100 a year

Qualifications

Customer communication
IT transformation
Call center experience
Operations transformation
Employee relationship building
Key Performance Indicators
Bachelor's degree
Call center management

Full Job Description

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

Help drive the implementation of Workforce Management (WFM) across multiple regional contact centers supporting the configuration of Genesys Workforce Engagement Module (WEM).
Lead a small team to develop roll out plans with clients, meet with regional stakeholders to evangelize WFM, coordinate with technical resources on WFM configuration, create WFM training, and guide teams through WFM operations using Genesys.
Lead client-facing migration and adoption strategy meetings and advise the client on WFM as contact centers transition from the legacy WFM system to Genesys WFM/WEM.
Actively participate in a broad range of traditional consulting activities such as proposal and RFP initiatives, project financials, staff coaching and oversight, staff recruitment and retention, and more.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Digital Foundry, Operate, & Innovation offering designs and delivers ongoing services to run our clients' customer digital businesses. Also includes the innovation and assets team, responsible for orchestrating the broader OP innovation agenda and solution/accelerator development.

Qualifications

Required:

Bachelor's degree
4+ years of experience working in Contact Center Workforce Management roles
1+ years of Genesys Cloud CX / Genesys Workforce Engagement Model (WEM) experience
1+ years of experience designing KPI frameworks for large technical and operational transformations
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the Public Trust clearance required for this role
Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

10+ years of experience working in Contact Center Workforce Management roles
1+ years of experience working with other workforce management cloud AI platforms
1+ years of experience migrating from legacy / on-premises system to cloud
1+ years of experience measuring contact center metrics (ASA, AHT, FCR, CSAT)
1+ years of experience working in the healthcare industry or other large, complex environment such as insurance, telecommunications, etc.
1+ years of experience performing CRM integrations with Salesforce and/or connecting with multiple data warehouses

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Apply Now

Refine Your Search

innovation center manager jobs in pittsburgh, pa

Contact Center Strategy, Growth, and Transformation Manager

Contact Center Operations and Transformation Functional Manager

Strategy Global Capability Center Commercial Capabilities Manager

Operational Property Manager

Retail Banking Manager

Financial Center Manager - Ross Town Center -

Customer Contact Center Trainer II

(GCC) Global Capability Center Engineering Manager

Pharmacist, Entry Level - Closed Door| Onsite-Pittsburgh, PA (Robinson Township)

Die Designer

Quoting/Estimating Engineer

Bilingual Spanish Pharmacist

Outpatient Therapist (LCSW or LPC) - 100% Remote - Pennsylvania license required

Sales and Proposal Engineer- Coke & Iron

Forklift Operator

ESC Electrician - Pennsylvania

Program Director II - Specialized Services

Paraprofessional

EDI EDIFECS Application Developer

Full-Time Professional Staff Nurse - UPMC Presbyterian & Magee Dialysis

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