Jewelry Sales Manager JAB Jewelry Works | Pennsylvania
Lead a talented team. Drive growth. Help shape the future of an award-winning jewelry business.
JAB Jewelry Works is seeking an experienced Jewelry Sales Manager to help lead our retail team, elevate the customer experience, and support the continued growth of our thriving jewelry business.
This is an opportunity for a proven jewelry professional who combines strong sales ability with leadership, coaching, and operational excellence. You'll work closely with ownership and store leadership to develop team members, strengthen customer relationships, improve performance, and help build a culture of accountability and success.
If you're passionate about jewelry, custom design, repairs, client relationships, and developing people, we'd love to meet you.
Why Join JAB Jewelry Works?
- Established, respected jewelry business with an outstanding reputation
- Strong custom jewelry and repair department
- Dedicated in-house jewelry professionals and support staff
- Collaborative leadership team that welcomes new ideas
- Career growth opportunities
- Modern facility and positive team culture
- Full employee gym
- Employee recreation and arcade area
- Team-focused environment where your ideas and leadership make an impact
We believe the right leader can help take both our team and our customer experience to the next level.
What You'll Do
Sales Leadership & Team Development
- Lead, coach, and develop the retail sales team
- Provide ongoing feedback, accountability, and performance coaching
- Support hiring, onboarding, and training initiatives
- Mentor less experienced team members and help create career development plans
- Foster a culture of teamwork, professionalism, and continuous improvement
- Serve as a trusted partner to ownership and store leadership
Customer Experience
- Ensure every customer receives an exceptional experience
- Help the team build meaningful, long-term customer relationships
- Support and strengthen clienteling efforts throughout the store
- Resolve escalated customer concerns professionally and effectively
- Lead by example on the sales floor
Sales Performance & Business Growth
- Help establish and achieve store sales goals
- Monitor performance metrics and coach team members toward success
- Identify opportunities to improve productivity and customer retention
- Support sales initiatives, promotions, and special events
- Drive accountability while maintaining a positive team culture
Repair & Custom Jewelry Oversight
- Partner with the Repair & Custom Job Coordinator to ensure a smooth customer experience
- Support training around repair intake and custom jewelry consultations
- Help improve communication between the sales team and production team
- Assist in maintaining high customer satisfaction throughout the repair and custom design process
Operations & Administration
- Support daily store operations and workflow management
- Assist with staffing, scheduling, and payroll management
- Ensure operational standards, security procedures, and store policies are followed
- Maintain exceptional store presentation and merchandising standards
- Participate in inventory management and operational planning
What We're Looking ForRequired Qualifications
- Proven retail management or sales leadership experience
- Fine jewelry industry experience
- Strong coaching and team development abilities
- Excellent customer service and relationship-building skills
- Ability to motivate and hold team members accountable
- Strong organizational and communication skills
- Comfortable managing multiple priorities in a fast-paced environment
Preferred Qualifications
- Jewelry store management experience
- Experience with custom jewelry sales
- Knowledge of jewelry repairs and intake procedures
- Gemological training or industry certifications
- Experience developing clienteling programs
- Luxury retail background
The Ideal Candidate
The right person will be:
- A coach and mentor first
- Passionate about developing people
- Comfortable having accountability conversations
- Professional, confident, and approachable
- Focused on team success rather than individual recognition
- Strong in both relationship-building and operational execution
- Excited to help grow a successful jewelry business
Compensation
$25-$32 per hour plus commission and performance incentives
Compensation will be based on experience, leadership ability, and industry knowledge.
Additional earning opportunities include:
- Store performance incentives
- Team-based bonuses
- Career advancement opportunities
Benefits
- Health Insurance
- Retirement Savings Plan
- Paid Time Off
- Employee Discount
- Performance Incentive Opportunities
- Professional Development
- On-Site Gym Access
- Employee Recreation Area
Schedule
- Full-Time
- Monday-Friday with occasional Saturdays
- Flexible scheduling based on business needs
Apply Today
Please submit your resume and include:
- A summary of your jewelry industry experience
- Leadership and management experience
- Experience with custom jewelry, repairs, or clienteling
- Your desired compensation range
If you're ready to lead a talented team, build lasting customer relationships, and make a meaningful impact in a growing jewelry business, we encourage you to apply today.
Job Type: Full-time
Pay: $50,000.00 - $67,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Retirement plan
Work Location: In person
