Top 14 Service desk analyst Jobs in Pittsburgh, Pa

End User Services Analyst-1
Zoll Medical Corporation —Pittsburgh, PA
- $28 an hour
- High school diploma or GED
- Travel
- Conflict management
11d
Help Desk Analyst
Aires —Pittsburgh, PA
- Full-time
- Hybrid work
- Computer literacy
- Office
- High school diploma or GED
- 401(k) matching
Quick Apply
Help Desk Analyst
Dollar Bank —Pittsburgh, PA
- On call
- Hybrid work
- Computer literacy
- Mid-level
- Office
4d
Technical Support Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
Technical Customer Service Analyst
All Lines Technology Inc —Pittsburgh, PA
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
3d
Technical Customer Service Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
3d
Temporary Call Center Analyst
All Lines Technology Inc —Pittsburgh, PA
- Temporary
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
Service Desk Analyst
Mortgage Connect —Coraopolis, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
Temporary Call Center Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
Quick Apply
Advanced Workspace Support Technician
General Dynamics Mission Systems, Inc —Canonsburg, PA
- $31.50 - $32.50 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health insurance
Sr. Research IT Security Risk and Compliance Analyst - Computing Services
Carnegie Mellon University —Pittsburgh, PA
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Commuter assistance
- Paid holidays
3d

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End User Services Analyst-1

Zoll Medical Corporation -
Pittsburgh, PA

Apply Now

Job Details

$28 an hour
11 days ago

Qualifications

Desktop computer repair
Customer communication
Operating systems
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
High school diploma or GED
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

Corporate

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Job Summary
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL is a global leader in acute critical care and related software and diagnostic tools. The End User Services Analyst is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Analyst has a passion for technology and excellence in customer service which will drive our front-line technical support. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols.

Essential Functions

Delivering timely, efficient, and exceptional technical support for various hardware, software, identity and access issues through multiple channels.
Demonstrating strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
Prioritizing urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
Maintaining technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
Managing user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
Participating in project teams and creating/updating team documentation and procedures.
Ensuring a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
Recommend process changes as needed to improve service levels
Create/maintain support documentation and procedures
Stay current with information technology systems and industry trends
Provide evening and weekend support (off-hours support) as assigned, on a rotating basis
Some domestic and international travel may be required

Required/Preferred Education and Experience

High School Diploma required
1+ years experience with Microsoft Operating Systems and Microsoft applications
Experience supporting laptops, desktops, tablets and smart phones including iPhone, and Android models
Commitment to a training and development plan that involves passing certification exams
ITIL, CompTIA+, Microsoft, HDI certification Preferred

Knowledge, Skills and Abilities

Familiarity with end-user computing devices, applications, and security best practices.
Excellent customer service skills with the ability to convey technical information in user-friendly terms.
Strong team collaboration skills to ensure effective Service Desk operations.
Proficient relationship, conflict management, and communication skills.
Advanced problem-solving abilities.
Capacity to handle multiple tasks simultaneously with a sense of urgency.
Proactive and punctual with efficient multitasking capabilities.
Solid planning and organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-AD1

The hourly pay rate for this position is:

$28.00 to $28.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Apply Now

Refine Your Search

service desk analyst jobs in pittsburgh, pa

End User Services Analyst-1

Help Desk Analyst

Help Desk Analyst

Technical Support Analyst

Technical Customer Service Analyst

Technical Customer Service Analyst

Temporary Call Center Analyst

Service Desk Analyst

Temporary Call Center Analyst

Advanced Workspace Support Technician

Sr. Research IT Security Risk and Compliance Analyst - Computing Services

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