Top 63 Support escalation engineer Jobs in Pittsburgh, Pa

Associate Release Train Engineer (Hybrid)- Pittsburgh, PA
UPMC —Pittsburgh, PA
- $44.77 - $77.45 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
3d
Quality Engineer
UW Interco, LLC —Pittsburgh, PA
- Full-time
- Computer literacy
- Laboratory experience
- Mid-level
- Wellness program
- Employee stock purchase plan
Lead AI Engineer
KeyBank National Association —Pittsburgh, PA
- $96,000 - $181,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- In-person
1d
Engineer
Tata Consultancy Services —Pittsburgh, PA
- $100,000 - $105,000 a year
- Computer Science
- Bachelor's degree
- Senior level
- Commuter assistance
- Health insurance
Systems Engineer
Computer Aid, Inc. —Pittsburgh, PA
- $85,000 - $95,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
4d
Lead, Site Reliability Engineer
CardWorks Servicing LLC —Pittsburgh, PA
- $146,032 - $162,257 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Patient Support Specialist
ConnectiveRx —Pittsburgh, PA
- $15.26 - $19.00 an hour
- Full-time
- Spanish
- Writing skills
- English
- Paid holidays
- Disability insurance
Cybersecurity Engineer ( W2 direct hire, no C2C )
System One —Pittsburgh, PA
- Email
- Senior level
Quick Apply
9d
Blower Applications Engineer
Ingersoll Rand —Pittsburgh, PA
- Hybrid work
- Engineering
- System design
- Product management
- Health insurance
- Dental insurance
9d
R&D SW Engineer
Broadcom —Pittsburgh, PA
- $109,700 - $175,500 a year
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Paid holidays
Global IAM Sailpoint Engineer
Deloitte —Pittsburgh, PA
- On call
- Java
- Senior level
- Communication skills
Software Engineer
PNC Financial Services Group —Pittsburgh, PA
- Full-time
- System design
- Mid-level
- Office
- Wellness program
- Health savings account
Production Support Engineer- Overnight
Pantherx Specialty LLC —Pittsburgh, PA
- Overnight shift
- Hybrid work
- Mid-level
- 3 years
- In-person
- Paid holidays
- Disability insurance
Quick Apply
7d
Master Field Engineer - Automated Logic
Carrier —Pittsburgh, PA
- $79,000 - $158,000 a year
- Full-time
- 6 years
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Paid jury duty
Obsolescence Management Engineer
ALSTOM —West Mifflin, PA
- Full-time
- Microsoft Office
- Contracts
- Senior level
- Health insurance
- 401(k)
Technology Engineer - SRC (Run the Bank/SRE)
PNC Financial Services Group —Pittsburgh, PA
- $55,000 - $152,375 a year
- Weekends as needed
- System design
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
Endpoint Security Engineer
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Hybrid work
- System design
- Office
- Master's degree
Customer Engineer I - Pittsburgh, PA
Vertiv —Pittsburgh, PA
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Senior Growth Sites-Front End Engineering Program Manager
Eaton —Moon Township, PA
- $165,000 - $242,000 a year
- Hybrid work
- Background check
- Office
- Analysis skills
- Retirement plan
7d
Production Services Network Engineer
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 6 years
- Computer Science
- Research

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support escalation engineer jobs near pittsburgh, pa

Associate Release Train Engineer (Hybrid)- Pittsburgh, PA

UPMC -
Pittsburgh, PA

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Job Details

Full-time
$44.77 - $77.45 an hour
3 days ago

Qualifications

SAFe Certification

Full Job Description

UPMC Health Plan is seeking an Associate Agile Release Train Engineer (RTE) to help us continue our Business Agility journey and goals. They will lead an Agile Release Train (ART)s team of teams through the preparation, facilitation and delivery of our Program Increments (PIs). Reporting to the Sr. Director of Business Agility, the Associate RTE is a critical role within the Health Plan’s agile ways of working, anchored in relentless improvement, agility, design-thinking, and customer-centricity. The Associate RTE will partner with Product Management, Architects/Engineering, and ART leaders to leverage Scaled Agile Framework (SAFe) processes, tools and mechanisms in support of a successful roll-out of Business Agility best practices, events and ceremonies for a single Agile Release Train. The candidate brings a positive attitude, sense of urgency and a proven track-record of team building and lean product delivery. By leveraging excellent communications skills, they work effectively with cross-functional team members and other roles. As a servant leader, RTEs use experience, facts and soft-skills rather than authority to achieve goals. They put our customers first and are passionate about delivering value.

This is a full time position working Monday through Friday daylight hours and will be a hybrid position consisting of working from home and in office which is located in Pittsburgh, PA.

Responsibilities:

Coach ART leaders, ART teams, and Scrum Masters in Lean-Agile practices and mindsets.
Prepare and lead ART events, such as Program Increment (PI) Planning, and PI Execution ceremonies.
Facilitate PI readiness by ensuring available visions, roadmap and prioritized Feature backlog for the ART’s PIs.
Work closely with Product Management, Product Owners and Scrum Masters, Business Owners, ART leadership, System Architects, and other shared functions to support the ART in delivering committed PI Objectives.
Facilitate the flow of value through the ART using the Program Kanban system for Feature readiness and delivery.
Drive cross-team, ART and departmental impediment escalation, planning, collaboration, and coordination, including inter-ART dependencies
Provide regular and open communication across the ART and stakeholders for transparency of progress and impediments via ART Syncs and System Demos.
Help manage risks and dependencies, and escalate and track impediments.
Work with Product Management, Product Owners and other stakeholders to help ensure strategy and execution alignment.
Promote the use of DevOps culture and Continuous Delivery Pipeline for releasing.
Drive relentless improvement via Inspect & Adapt workshops, along with acting as a binding agent that connects teams.
Champion the use of Business Agility self-assessments and Flow metrics for the ART and review with the ART to identify improvement opportunities.
Support scrum ceremonies for the teams where needed.
Keep an objective perspective on issues and troubleshoots by applying agile principles.
Perform other duties as assigned to accomplish organization goals and objectives.

Bachelor degree preferred, or high school diploma/GED with 10+ years of relevant experience.
2+ years of Scrum Master experience, or Program Management within an Agile delivery environment.
6+ years of experience in a professional environment.
At least 1 SAFe certification required.
Experience running agile projects/programs of varying size and complexity.
Strong servant leader, motivator, educator, and coach.
Ability to interact and communicate effectively with senior leadership.
Strong facilitation, strategic thinking, problem solving, and leadership skills.
Exceptional leadership and strong executive reporting skills.
Outstanding written and verbal communications skills.
Ability to function in a team-oriented environment and influence staff, colleagues, and superiors.
Ability to coach and motivate diverse agile teams and juggle multiple tasks.
Experience with Microsoft Azure DevOps, Apptio, and/or Jira (preferred)

Licensure, Certifications, and Clearances:
At least 1 SAFe certification required.
Act 34.
UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

support escalation engineer jobs in pittsburgh, pa

Associate Release Train Engineer (Hybrid)- Pittsburgh, PA

Quality Engineer

Lead AI Engineer

Engineer

Systems Engineer

Lead, Site Reliability Engineer

Patient Support Specialist

Cybersecurity Engineer ( W2 direct hire, no C2C )

Blower Applications Engineer

R&D SW Engineer

Global IAM Sailpoint Engineer

Software Engineer

Production Support Engineer- Overnight

Master Field Engineer - Automated Logic

Obsolescence Management Engineer

Technology Engineer - SRC (Run the Bank/SRE)

Endpoint Security Engineer

Customer Engineer I - Pittsburgh, PA

Senior Growth Sites-Front End Engineering Program Manager

Production Services Network Engineer

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