Top 12 Telecommunications engineer Jobs in Pittsburgh, Pa

Network Support Engineer
Dagostino Electronic Services, Inc. —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- US work authorization
Network and Connectivity Engineer
ALSTOM —Pittsburgh, PA
- Full-time
- System design
- Bachelor's degree
- 1 year
Data Communications Engineer
RailWorks Corporation —Pittsburgh, PA
- $85,000 - $110,000 a year
- Overtime
- 5 years
- Engineering
- Office
- Health insurance
- Dental insurance
Senior Electrical Project Engineer
McKim & Creed, Inc. —Pittsburgh, PA
- Hybrid work
- Bachelor of Science
- Office
- 8 years
- Paid holidays
- Tuition reimbursement
Quick Apply
Senior Sales Engineer - Europe
Spang & Company —Pittsburgh, PA
- 5 years
- Engineering
- Master's degree
- 401(k) matching
Quick Apply
Subsurface Utility Engineering (SUE) Project Manager
RETTEW —Pittsburgh, PA
- Full-time
- Hybrid work
- Construction site
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply

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Network Support Engineer

Dagostino Electronic Services, Inc. -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Telecommunications network troubleshooting
Customer communication
On-site technical support
Defect resolution root cause analysis
IT user and group management
Wireless networking
Technical documentation
Defect analysis
Configuration management
Equipment troubleshooting
Incident Escalation
Network infrastructure
System maintenance
Managing clients in a customer support role
Technical solutions implementation
Firewall
Wireless communication system operation
Customer support ticket management
Networking equipment (troubleshooting support)
Document archiving
Problem management
Electrical termination installation
Field commissioning
Ticketing system technical support
Failure analysis
Telecommunications network cable installation

Full Job Description

Description:
The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.

Requirements:
Handle customer support cases with and resolve issues in a professional and timely manner.

Develop and execute client specific solutions and propose new ways to approach existing challenges.

Ability to independently prioritize issues to provide efficient resolution based on need.

Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the documents to appropriate internal storage systems.

Create backups and validate documentation when accessing client equipment and making configuration changes.

Verify all products are properly registered and support contracts assigned.

Provide guidance for customers on common issue and root cause analysis.

Working collaboratively with installation, project management, support and engineering teams.

Perform system wiring and terminations, as required.

Complete timecard entries on daily basis with notes to update management on project status.

Keep customers up to date on a regular basis using the DES ticketing system.

Work with manufacturers to escalate and resolve issues.

Provide assistance for support cases with remote and on-site technical support for existing customers and systems.

Stay current on all manufacturer and industry certifications.

Help provide internal support for basic troubleshooting, system backups, and archiving.

Provide support for company network/telephony applications, and create user accounts for new users.

Find proper resolution for customer problems with security and long-term maintenance in mind.

Essential Skills and Experience

Strong working knowledge of networking, Desktop and Server OS, wireless networking, and firewalls.

Associate degree in telecommunications, technology or related field preferred.

Excellent communication and interpersonal skills.

Highly motivated self-starter who takes initiative with minimal supervision.

Independent, driven personality to stay on top of issues and communications.

Applicants must be currently authorized to work in the United States on a full-time basis.

Visa sponsorship is not available for this position.

This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.

We offer a full compensation and benefits structure. Join the team that is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.

EOE

Apply Now

Refine Your Search

telecommunications engineer jobs in pittsburgh, pa

Network Support Engineer

Network and Connectivity Engineer

Data Communications Engineer

Senior Electrical Project Engineer

Senior Sales Engineer - Europe

Subsurface Utility Engineering (SUE) Project Manager

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