Top 80 Curriculum manager Jobs in Pittsburgh Pa

Customer Contact Center Trainer II
Duquesne Light —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
8d
Curriculum Specialist (ELA/Math)
Savvas Learning Company —Pittsburgh, PA
- $80,000 - $90,000 a year
- Full-time
- School experience
- Spanish
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
Program Assistant
Chatham University —Pittsburgh, PA
- $37 an hour
- Full-time
- Mid-level
- Office
- Master's degree
Director of Career Development
Carlow University —Pittsburgh, PA
- Weekends as needed
- 5 years
- Computer literacy
- Master's degree
- Health savings account
- Health insurance
Quick Apply
Site Director (College & Career Readiness)
12 Plus —Pittsburgh, PA
- $50,000 - $55,000 a year
- Full-time
- School experience
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Workforce Training and Regulatory Compliance Manager
AIMED —Pittsburgh, PA
- Full-time
- CPR Certification
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
After-School Team Member
Community Center Association —Pittsburgh, PA
- $20 an hour
- Part-time
- Background check
- Classroom
- Childcare
- 401(k)
- Paid time off
Quick Apply
6d
7-12 Alternative Program Teacher
Carlynton School District —Pittsburgh, PA
- Full-time
- Classroom
- Google Workspace
- Mid-level
- Dental insurance
- Tuition reimbursement
Team Member
Goldfish Swim School - Wexford —Wexford, PA
- $17 - $19 an hour
- Part-time
- Cleaning
- Leadership
- Communication skills
- Paid training
- Employee discount
Quick Apply
9h
7-12 Alternative Program Teacher
Carlynton School District —Pittsburgh, PA
- Online Application
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Senior Manager, Scaling Operations
Duolingo —Pittsburgh, PA
- $163,200 - $244,800 a year
- System design
- English
- Office
Staff Development Coordinator
Allegheny County Pennsylvania —Allegheny County, PA
- $87,802.80 a year
- Background check
- Nursing
- Skilled nursing facility
Marketing Manager (Commercial Excellence)
Ingersoll Rand —Pittsburgh, PA
- $100,000 - $120,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Assistant Vice President & Managing Director - Center for Media Innovation
Point Park University —Pittsburgh, PA
- Full-time
- 5 years
- Public speaking
- Master's degree
Quick Apply
Chief Research Officer
US Department of Energy - Agency Wide —Pittsburgh, PA
- $199,172 - $228,000 a year
- Online Application
- Background check
- Engineering
- Pass drug screening
6d
Healthcare Benefits Trainer
ibex Limited —Pittsburgh, PA
- Overtime
- Remote
- Classroom
- Microsoft Excel
- Ability to walk for extended periods
- Paid training
Site Director
12 Plus —Pittsburgh, PA
- $50,000 - $55,000 a year
- Full-time
- School experience
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Clinical Chaplain Pastoral Educator (CPE)
US Veterans Health Administration —Aspinwall, PA
- $91,627 - $119,120 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
Developmental Director
Gymkhana Gymnastics —Pittsburgh, PA
- Weekends as needed
- Management
- Mid-level
- Leadership
7d
Short-Term Substitute Fourth Grade (Language Arts/Social Studies) Teacher
Pine-Richland School District —Gibsonia, PA
- $277 a day
- School experience
- Classroom
- Working with individuals with disabilities
12d

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curriculum manager jobs near pittsburgh pa

Customer Contact Center Trainer II

Duquesne Light -
Pittsburgh, PA

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Coaching
Mentoring
Stakeholder management

Full Job Description

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Customer Contact Center Trainer II is responsible for designing, delivering, and evaluating training programs that equip customer service representatives with the skills, knowledge, and behaviors required to deliver an exceptional customer experience. This role supports onboarding, continuous learning, performance improvement, and process updates within the contact center. This position will report to the Sr. Manager, Customer Contact Center and Service Excellence.

Key Responsibilities:

Training Delivery

Facilitate CSR continuous education, contact center change management and support related enterprise ongoing training sessions (classroom, virtual, and on-the-job).
Deliver training on customer service skills, systems, products, policies, and processes.
Use engaging training techniques to enhance learning retention and participation.

Curriculum Development

Update training materials, modules, job aids, and assessments.
Ensure content reflects current processes, systems, and company standards.
Partners with instructional design team and subject matter experts to aid in design and build to launch engaging and effective training programs that support adult learner’s needs-maintaining accuracy of training materials.

Performance Support

Monitor trainee performance and provide coaching and feedback.
Identify skill gaps and recommend targeted training interventions.
Support quality improvement initiatives and reinforce best practices.

Evaluation & Reporting

Assess training effectiveness through evaluations, assessments, and performance metrics.
Track and report on training completion, effectiveness, and ROI indicators.
Continuously improve training programs based on feedback and results.

Stakeholder Collaboration

Work closely with operations managers, quality teams, and leadership to align training with business goals.
Participate in calibration sessions to ensure consistency in service delivery.

Required Skills & Competencies

Strong communication and presentation skills
Ability to simplify complex information for diverse audiencesCoaching and mentoring capabilities
Knowledge of customer service best practices
Adaptability in a fast-paced environment
Strong organizational and time management skills
Analytical thinking and problem-solving ability

Qualifications

Bachelor’s degree (or equivalent experience) preferred
5+ years training, coaching, or facilitation experience required
2–4+ years of experience in a contact center environment strongly preferred
Familiarity with learning management systems (LMS) is an advantage

Key Performance Indicators (KPIs)

New hire readiness and speed to proficiency
Training satisfaction scores
Employee performance improvement (QA scores, CSAT, etc.)
Knowledge retention and assessment scores
Reduction in repeat errors or escalations

Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren’t limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Apply Now

Refine Your Search

curriculum manager jobs in pittsburgh pa

Customer Contact Center Trainer II

Curriculum Specialist (ELA/Math)

Program Assistant

Director of Career Development

Site Director (College & Career Readiness)

Workforce Training and Regulatory Compliance Manager

After-School Team Member

7-12 Alternative Program Teacher

Team Member

7-12 Alternative Program Teacher

Senior Manager, Scaling Operations

Staff Development Coordinator

Marketing Manager (Commercial Excellence)

Assistant Vice President & Managing Director - Center for Media Innovation

Chief Research Officer

Healthcare Benefits Trainer

Site Director

Clinical Chaplain Pastoral Educator (CPE)

Developmental Director

Short-Term Substitute Fourth Grade (Language Arts/Social Studies) Teacher

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