Top 1 Ems manager Jobs in Pittsburgh Pa

EMS Operations Manager (Interfacility Transport)
Keystone Quality Transport —Pittsburgh, PA
- From $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Dental insurance
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EMS Operations Manager (Interfacility Transport)

Keystone Quality Transport -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Staff performance monitoring
Customer communication
Healthcare staff management
Team leadership
Operational management
Staff scheduling
Driver's License
Desktop applications
Productivity software
Stakeholder relationship building

Full Job Description

Keystone Quality Transport (KQT), one of the Mid-Atlantic region's leading paratransit and interfacility EMS transportation providers, is expanding operations into the Pittsburgh market and is seeking an experienced and motivated Operations Manager to help lead and develop this growing operation.

This leadership position is responsible for overseeing daily transportation operations, workforce management, customer service, operational performance, regulatory compliance, and employee development. The Operations Manager plays a key role in ensuring safe, reliable, and high-quality transportation services for patients, healthcare partners, and the communities we serve.

Essential Duties and Responsibilities:

Manage day-to-day transportation operations to ensure service efficiency, safety, and quality standards are met.
Supervise, coach, and develop operational staff, including EMTs, Paramedics, drivers, dispatch personnel, and field supervisors.
Assist with recruiting, interviewing, onboarding, training, and retention efforts.
Monitor staffing levels and scheduling to meet operational demands.
Address employee performance concerns and administer corrective action when necessary in accordance with company policies.
Build and maintain positive relationships with healthcare facilities, customers, and community partners.
Analyze operational metrics and implement process improvements to enhance performance and customer satisfaction.
Ensure compliance with applicable federal, state, and local laws, regulations, and company policies.
Investigate and respond to customer complaints, service issues, incidents, and operational challenges.
Participate in on-call management coverage as needed.

Qualifications:

Minimum of three (3) years of management or supervisory experience, preferably in transportation, healthcare, logistics, public transit, EMS, or a related field.
Strong leadership, communication, and problem-solving skills.
Experience managing employee performance, scheduling, and customer service operations.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficiency with Microsoft Office and other business software applications.
Valid driver's license and an acceptable driving record.
Ability to successfully complete all pre-employment requirements, including background checks, where permitted by law.

Preferred Qualifications:

Experience in interfacility EMS transport, paratransit, healthcare transportation, EMS, or logistics operations.
Knowledge of industry regulations and workforce planning.
Experience leading start-up or expansion operations.

What We Offer:

Competitive salary
Health, dental, and vision benefits
Paid time off and paid holidays
Professional development and advancement opportunities
Supportive and collaborative leadership environment
Opportunity to play a key role in the growth and success of a new market

Keystone Quality Transport is an Equal Opportunity Employer.

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EMS Operations Manager (Interfacility Transport)

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