Top 9 helpdesk manager Jobs in pittsburgh pa

Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Pittsburgh, PA
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
Service Desk Manager
Next7 IT —Cranberry Township, PA
- From $65,000 a year
- Full-time
- 7 years
- Azure
- Management
- Profit sharing
- Paid holidays
Quick Apply
9d
Manager, IT Operations and Support
Pantherx Specialty LLC —Pittsburgh, PA
- Full-time
- Hybrid work
- 7 years
- Azure
- DevOps
- Paid holidays
- Disability insurance
Quick Apply
Clinical Technology Manager
METRO COMMUNITY HEALTH CENTER —Pittsburgh, PA
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
Senior IT Analyst
HACP —Pittsburgh, PA
- Full-time
- Azure
- 5 years
- Research
Quick Apply
Technical Support Engineer
Seegrid —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
IT Service Desk Manager
Washington & Jefferson College —Washington, PA
- Weekends as needed
- 7 years
- Windows
- Residential
- AD&D insurance
- Disability insurance
Quick Apply
JR072 Systems Administrator
Rycon Construction —Pittsburgh, PA
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
9d

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Technical Support Specialist Tier I
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helpdesk manager jobs near pittsburgh pa

Technical Support Specialist Tier I

Schneider Downs & Co., Inc. -
Pittsburgh, PA

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Job Details

Benefits

Profit sharing
Paid holidays
Dental insurance
401(k)
Paid time off
Family leave
Parental leave
Vision insurance
Pet insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
AI tools proficiency
Windows
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Microsoft Teams
Desktop administration
Associate's degree
Technical Proficiency

Full Job Description

As a trusted advisor in the professional services industry, you know what matters most to clients: Big thinking with a personal focus. You also know what matters most to your own success, including: career growth, work-life flexibility, leadership that cares about your ability to succeed, the opportunity to give and receive one-on-one coaching and mentoring, as well as learning opportunities that inspire professional development. Experience them all at Schneider Downs, where we’ve been providing accounting, tax, consulting, business advisory and wealth management services through our team of innovative thought leaders for over 65 years. Start building a career with people motivated to help you succeed—and enjoy more of what counts.

As the Technical Support Specialist Tier I, you will be primarily responsible for providing Tier 1 helpdesk support including exceptional customer service, advanced troubleshooting, problem determination and problem resolution to all network users at Schneider Downs. This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Specialist Tier II.

Schneider Downs has embraced the hybrid work model, so this role will have flexibility working from home, as well as in the office.

WHAT YOU’LL DO

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
Troubleshoot various computer problems including printing, software errors and hardware errors
Maintain communications with end users during the problem resolution process
Plan and participate in a wide variety of special projects
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

WHAT YOU’LL NEED
Required:

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
Strong customer service skills (communication, friendliness, patience, and follow-through)
Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred:

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
Experience conducting end user training
ITIL fundamentals and service desk-oriented background
Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

WHERE CULTURE COUNTS
At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care & Respect, Integrity, Be Great, Adaptive and We Not Me.

ENJOY MORE OF THE THINGS THAT MATTER MOST

Competitive compensation
Insurance, including health, dental, and vision, that begin on day one
20+ days of paid time off and 13 paid holidays
Flex Fridays and office closures for summer and winter breaks
Parental leave, family care leave, and volunteer time
401(k) plans and profit sharing
CPA exam bonus, education assistance program, and pet insurance

A PLACE WHERE INCLUSIVITY COUNTS
Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.

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helpdesk manager jobs in pittsburgh pa

Technical Support Specialist Tier I

Service Desk Manager

Manager, IT Operations and Support

Clinical Technology Manager

Senior IT Analyst

Technical Support Engineer

IT Service Desk Manager

JR072 Systems Administrator

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