Top 8 Helpdesk manager Jobs in Pittsburgh Pa

IT Support Specialist
HDR —Pittsburgh, PA
- Full-time
- Computer science
- Computer Science
- Customer service
14d
Helpdesk Support
Allegheny County Pennsylvania —Allegheny County, PA
- $21.22 - $25.71 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
Manager of Information Technology
Dentons —Pittsburgh, PA
- Computer science
- Computer Science
- 5 years
7d
Senior IT Analyst
HACP —Pittsburgh, PA
- Full-time
- Azure
- 5 years
- Research
Quick Apply
MSP Level 1 Technician
FRC —Pittsburgh, PA
- $40,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Sales
Quick Apply
IT Infrastructure Manager
Triangle Fastener Corporation —Pittsburgh, PA
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Senior Vice President, Application Support Manager
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Java
- Senior level
- Paid time off
1d
Technical Support Engineer
Seegrid —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply

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IT Support Specialist

HDR -
Pittsburgh, PA

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Desktop computer repair
Computer operation
Customer communication
Serving clients
Customer service
Hardware maintenance
Windows
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Network support
Productivity software
Windows Server administration
Desktop administration
Peripheral hardware support

Full Job Description

IT Support Specialist

- (194232)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist, we'll count on you to:

Apply technology to address business needs and constraints
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated IT issues
Provide support for software applications
Provide desk side training upon request for enterprise applications
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
Perform other duties as needed

Preferred Qualifications

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel
Working knowledge of Windows 11/M365.
Knowledge of A&E Industry
Associate's degree in Computer Science/MIS-related area or equivalent work experience

Required Qualifications

Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 1 year of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines with minimal supervision
Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location:

United States-Pennsylvania-Pittsburgh

Industry:

Schedule:

Full-time

Employee Status:

Regular

BusinessClass:

Marketing and Admin

Job Posting:

Jul 9, 2026

Apply Now

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helpdesk manager jobs in pittsburgh pa

IT Support Specialist

Helpdesk Support

Manager of Information Technology

Senior IT Analyst

MSP Level 1 Technician

IT Infrastructure Manager

Senior Vice President, Application Support Manager

Technical Support Engineer

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