Company Profile
HostWise.co (HWC) is a rapidly growing short-term rental manager, operator, and owner with operations in Pennsylvania, Texas, and Colorado. Our mission is to upend the hospitality industry with high-quality properties, consistent amenities, world-class customer service, and a laser focus on guest satisfaction. We hold a 4.93 rating across 10,000+ reviews, placing us in the top 0.1% of all hosts on Airbnb — and we're committed to operating at the top of our field regardless of company size or growth. HWC currently owns, operates, and/or manages ~100 properties, primarily in the Pittsburgh area, with a target of 500+ properties within the next 5 years.
To learn more, visit our website at hostwise.co and hostwisestays.com.
Position Summary
The Jr. Operations Manager reports to the VP of Operations and exists to directly support our Operations team — you'll work side-by-side with the VP of Ops on a daily basis, taking ownership (in conjunction with the VP) of overall ratings and guest satisfaction across the Pittsburgh market. Guests book our HostWise properties expecting a spotless, well-maintained, “better-than-a-premium-hotel” experience, and this role is central to delivering on that promise.
Hospitality doesn't slow down for weekends and holidays — that's when we're busiest. Guest check-ins, check-outs, and on-the-ground issues peak exactly when most other industries wind down, so this role's schedule is built around being present when guests need us most.
We're one of the highest-rated hosts in the country, and that didn't happen by accident — we've built a team of A-players: people who take ownership, hold themselves to a high bar, and show up for one another. As a Jr. Operations Manager, you'll join that team, working daily alongside the VP of Operations and fellow Jr. Operations Managers who share the same standard of excellence.
No two days look the same in this role. Daily tasks change drastically based on what a property or guest needs on a given day — you might start the morning creating laundry bags and restocking the warehouse, spend the afternoon on post-cleaning inspections, and end the day staging a new property or meeting a guest who needs something. If you can imagine what a guest could need or want, or something that could happen to a property, it could end up on your list.
Schedule: Sunday–Thursday
Key Responsibilities
- Overall ratings – ensuring HostWise properties are consistently rated 5 stars
- Executing post-cleaning property inspections & providing feedback to cleaners
- Assuring properties don't develop long-term cleaning “build-up” (e.g., dust on baseboards, under beds, in drawers — areas cleaners commonly miss) and touching up as needed
- Identifying maintenance issues due to neglect or oversight while inspecting properties
- Reviewing inspection reports for maintenance issues, and adding/assigning tasks to other staff
- Proactively addressing valid or recurring guest concerns
- Tracking metrics based on inspection scores, guest feedback, etc.
- Creating and organizing laundry bags
- Restocking the warehouse with housekeeping and guest supplies
- Assisting with staging & setup of new properties, as needed
- Delivering items to guests directly, or assigning a “runner” as needed
- Cleaning on rare occasions when there's a cleaning team shortage
- Performing other projects or duties as assigned by the VP of Operations
The Jr. Operations Manager should strive to maintain the highest quality ratings on properties by meeting and exceeding reasonable guest expectations.
Position Requirements
To perform this role successfully, an individual must be comfortable with the requirements below. These are representative of the knowledge, skills, and/or abilities (including physical abilities) required to excel in this position.
- Minimum of 3 years of experience in a fast-paced environment (e.g., hotels, STR cleaning, restaurant industry)
- Comfortable cleaning & interacting with cleaners; the first 2–4 weeks of this role involve training as an STR cleaner, to understand a “day in the life” of our critical cleaning staff
- This is an active, physical job: must be comfortable lifting up to 40 lbs, navigating stairs regularly, and frequent bending/lifting throughout the day
- Comfortable using mobile-enabled, GPS-based hours-tracking software (used for client hour billing)
- Valid driver's license & a reliable vehicle required; work travel is local to the Pittsburgh area, up to ~20 miles per week
- Excellent communication skills & the ability to speak professionally with guests and colleagues
- Comfortable using technology, including smartphones, computers, and software
- Strong sense of urgency; able to work in a fast-paced environment
- Comfortable working weekends & holidays — as a hospitality business, these are our busiest and most important times
- Able to work independently as well as part of a team
- Proven ability to take necessary action to rectify problems and improve situations
- Ability to work with and support others in a positive way
Benefits
HostWise offers:
- 18 days PTO + 10 floating holidays
- 401(k) + match after 6 months
- QSEHRA health benefit of up to $225/month
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- Why do you feel you would be a good fit for this position?
- Do you have a working, reliable SUV-type vehicle that could be used for work travel up to 100 miles a week?
Language:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Pittsburgh, PA: Relocate before starting work (Required)
Work Location: On the road
