Top 4 Senior client services associate Jobs in Pittsburgh Pa

Client Care Associate
FOREVER INC. —Pittsburgh, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Senior Client Operations Manager
Verisma —Pittsburgh, PA
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Databases
- High school diploma or GED
6d
Tax Senior Associate - Private Client Services (PCS)
Hill, Barth & King LLC —Warrendale, PA
- Full-time
- Management
- CPA
- Writing skills
- Profit sharing
- Paid holidays
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Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Residential
- Senior level

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Client Care Associate

FOREVER INC.
Pittsburgh, PA

Quick Apply

Job Details

$17 an hour

Benefits

Opportunities for advancement

Qualifications

Live chat
Usability testing
Personal service client interaction documentation
Email customer support
Texting/chatbox tools
iOS support
Phone communication
iOS
Android support
Mid-level
3 years
Managing clients in a customer support role
Collaboration with product development teams
Zendesk
Continuous improvement
Desktop (troubleshooting support)
Desktop applications
Relationship management
Customer support
Usability feedback collection
Technical support via email
Communication skills
Technical Proficiency
Cross-functional communication
Ticketing system technical support
Time management
Client interaction via phone calls

Full Job Description

Job Title: Client Care Associate

Location: Open to Remote or Hybrid

Department: Client Care

Reports To: Manager of Client Care

Company: Forever, Inc. (www.forever.com)

About FOREVER

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations. As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

Deliver exceptional client support across phone, email, and chat channels
Troubleshoot software and service issues across web, mobile, and desktop applications
Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
Contribute to usability testing and continuous improvement initiatives
Responsible for all other duties as assigned

Secondary Education preferred, but not required.
3+ years of experience working in an inbound and/or outbound call center environment.
Proficiency with customer support ticketing systems and live chat platforms.
Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.
You’ll Thrive at FOREVER If You…
Care deeply about helping people preserve and share their precious memories and stories.
Are results-oriented, data-savvy, and proactive in solving challenges.
Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
Want to grow your management and leadership skills in a high-impact role with a growing company.
Appreciate a balance of strategic thinking and tactical execution.
What You’ll Love About Working at FOREVER:
Mission-driven culture with meaningful impact on families around the world.
Direct collaboration with senior leaders.
A high-ownership, critical role in a growth-stage tech company.
Competitive salary, benefits, and opportunities for advancement.
A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

Schedule: Monday – Friday 12 pm – 9 pm EST plus 1-2 weekends/month (10 am – 6 pm shift EST)
- When working on weekends, you will be given 2 weekdays off that week.
Compensation: $17.00/hour + based on experience

Quick Apply

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senior client services associate jobs in pittsburgh pa

Client Care Associate

Senior Client Operations Manager

Tax Senior Associate - Private Client Services (PCS)

Senior Specialist, Client Service Management

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