Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:
The Senior Manager, Quality & Engineering requires strong technical capabilities plus an instinctive, problem-solving mentality and experience conceptualizing and creating out-of-the-box solutions. The Senior Manager, Quality & Engineering requires deep expertise in software quality, test automation, and Agile execution. Working closely with senior engineers and product leaders, this role embeds quality into every stage of sprint delivery, manages technical debt, and ensures data integrity – all within Inovalon’s fast-growing IT Healthcare Informatics industry.
Duties and Responsibilities:
- Serves as a second-level manager overseeing first-level managers, supervisors, and a cross-functional team of Quality Assurance and Performance Engineers and Testers; provides direct support for critical issue resolution and risk mitigation.
- Manages and coordinates onshore and offshore staff across Agile/Scrum delivery teams; ensures clarity of roles, sprint expectations, and individual accountability.
- Establishes operational objectives, policies, procedures, and work plans; delegates assignments and advises teams on moderately complex matters.
- Owns hiring, performance appraisals, and talent decisions for direct reports; actively mentors QA Engineers, Quality Analysts, and developers on Agile practices and quality ownership.
- Makes decisions with direct impact on medium-term (1+ year) team and program outcomes; develops and executes policies with potential company-wide effect.
- Drives the strategy and execution of larger enterprise initiatives, contributing across multiple areas of the organization.
- Maintains expert-level knowledge of Inovalon's products and services to inform quality strategy and meet product development requirements.
- Leads implementation of technical solutions, ensuring best practices in architecture, design, development, and quality engineering are consistently applied.
- Defines, develops, and deploys the product quality assurance and performance strategy across all phases of the product development lifecycle.
- Owns checklists and Definitions of Done (DODs) for software testing, performance, and deployment; ensures delivery against all QA goals and objectives.
- Selects and maintains tools and methodologies to identify defects, enforce quality standards, and ensure the effectiveness of essential QA infrastructure.
- Drives continuous adoption of test automation; stays current with industry trends and recommends process improvements and alternative testing approaches.
- Delivers, revises, and approves test plans; establishes and maintains high standards for test coverage and release readiness, including within MPP and data-intensive environments.
- Provides oversight of sprint delivery timelines and quality gates; ensures team adherence to development schedules and product specification requirements.
- Develops clear, realistic execution plans aligned with customer commitments set by business development and product teams.
- Allocates resources effectively and removes impediments to protect the team's ability to deliver each sprint goal.
- Anticipates product release risks and takes timely corrective action; flags interdepartmental delivery timing and output quality issues.
- Addresses complex, ambiguous challenges requiring conceptual thinking and deep organizational knowledge; navigates quality, platform health, and technical debt issues with both strategic and hands-on judgment.
- Engages regularly with cross-functional and senior management on matters affecting functional areas, departments, and external customers; influences stakeholders and drives alignment on departmental outcomes.
- Establishes and maintains documentation policies for all products.
- Maintains compliance with Inovalon’s policies, procedures and mission statement.
- Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
- Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.
Job Requirements:
- 5+ years leading QA teams as a QA Manager, Test Lead, or equivalent, covering all testing phases: System, Integration, UAT, and Performance; onshore/offshore delivery model experience required.
- 5+ years of hands-on experience with test automation tools (e.g., Selenium, Playwright, Postman, JMeter) and designing/developing test automation frameworks and in-house testing tools.
- 4+ years of experience across SOA, web-based, and three-tier architectures; ETL, reporting, and data analytics testing experience; Informatica and Tableau preferred.
- 4+ years with defect management tools (ADO); 3+ years as a Test Architect or QA Lead preferred.
- Demonstrated Agile/Scrum experience including leading sprint ceremonies, backlog management, and partnering with engineering teams to identify and reduce technical debt.
- Solid understanding of QA principles: manual testing, test automation (UI, API, data layers), data validation, white-box, black-box, load, coverage, and regression testing methodologies.
- Proficiency in DevOps and CI/CD practices; experience tracking and reporting SLAs and KPIs in managed services engagements.
- Experience with large-scale test strategies including data migration and conversion projects; healthcare or pharmacy domain experience preferred.
- Comprehensive business process knowledge with sound judgment in day-to-day management decisions; strong organizational, analytical, and communication skills; detail-oriented with the ability to manage competing priorities.
- Experience managing healthcare/pharmacy business units is preferred.
- Experience in test methodologies and strategies for large scale projects is required; data migration/conversion projects is preferred.
- Must possess strong organizational and communication skills, both verbal and written.
- Ability to work both independently and effectively in teams.
- Must possess a strong attention to detail.
Education:
- Bachelor's degree or equivalent required; 10+ years of experience in software quality, test engineering, or engineering leadership, with at least 4 years in a management or leadership role.
Physical Demands and Work Environment:
- Sedentary work (i.e. sitting for long periods of time).
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
- Subject to inside environmental conditions.
- Travel for this position will include less than 5% locally, usually for training purposes.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
