Top 1 Call center manager Jobs in Pittsfield, Ma

Call Center Supervisor
Beacon Bank —Pittsfield, MA
- $20.50 - $32.12 an hour
- Writing skills
- Research
- Mid-level
- Referral program
1d

Check out these similar jobs

Based on your search for call center manager jobs.

Call Center Supervisor
Beacon Bank —Pittsfield, MA
Responds to incoming calls from both internal and external customers. Handles complex calls and decision making. Minimum 2 years' banking experience.
$20.50 - $32.12 an hour
1d
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
Serve as point/escalation person to answer the most complex telephone inquiries. Manage the day-to-day responsibilities of telephone performance, coaching/…
$56,160 - $99,360 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in pittsfield, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near pittsfield, ma

Lab Supervisor jobs in New York, NY

Linwood Center jobs in Ellicott City, MD

Call Center jobs in Summerville, SC

Distribution Center jobs in Fort Worth, TX

Call Center Supervisor jobs in Burbank, CA

Call Center Supervisor jobs in Tempe, AZ

Call Center Supervisor jobs in Chesterfield, MI

Call Center Supervisor jobs in Aurora, IL

Call Center Supervisor

Beacon Bank -
Pittsfield, MA

Apply Now

Job Details

$20.50 - $32.12 an hour
1 day ago

Benefits

Referral program

Qualifications

Customer communication
Research
Supervising experience

Full Job Description

Division: Beacon Bank & Trust

Department: Call Center

Reports to: Call Center Manager

Status: Non-Exempt

Grade: 7

Pay Range: $20.50 - $32.12

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Pittsfield, MA

Purpose/Objective:

Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.

Key Accountabilities:

Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet Banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support inquiries, files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Performs research to resolve issues; educates customer and promotes Berkshire Banks' products and services. Identifies and offers new opportunities and solutions to meet customers' needs. Identifies customers' needs and offers new opportunities to customers to meet established goals. Actively supports and participates in the continued development of sales environment within the call center. 40%
Oversees daily activity of designated Customer Support team. Handles complex calls and decision making. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development, implementation, enhancement and support of call center strategies, initiatives, and growth. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations. 30%
Participates in designated Customer Support Specialist team member performance management and resolve routine personnel issues. Works with Customer Support Manager to monitor department goals and objectives. May work with Customer Support trainers to administer the Customer Support onboarding process to ensure consistent delivery and to train designated team members to ensure a seamlessly integrated product/referral opportunity with each customer opportunity. May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance standards in individual as well as team performance; compiles necessary data and reports to track and improve Customer Support activity. Participates in the interview process and provides input for hiring decisions. 15%
Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching opportunities. Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents bank in appropriate community organizations. 15%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

Associates Degree preferred, or equivalent work experience

Experience:

Minimum 2 years' banking experience
Minimum 1-year Call Center experience
Minimum 6-12 months in Berkshire Bank Call Center
Experience with working in and supervising teams in a remote environment. Flexible work schedule expectation support staff onsite as needed.

Skills & Knowledge:

Customer service/sales skills
Problem solving ability
Strong verbal and written communication skills
Ability to handle multiple tasks
Technically proficient in operations & procedures
Attention to detail

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [email protected].

Apply Now

Refine Your Search

call center manager jobs in pittsfield, ma

Call Center Supervisor

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in pittsfield, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected