Top 12 Service desk Jobs in Pittsfield, Me

IT Support Analyst
Cianbro —Pittsfield, ME
- $900 - $1,100 a week
- Full-time
- Computer science
- Computer Science
- Mid-level
Front Desk Receptionist
Northwoods Dental LLC —Skowhegan, ME
- $19 - $20 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
5d
Patient Care Scheduling Coordinator (Receptionist )
Bangor Audiology and Waterville Audiology —Waterville, ME
- $20 - $24 an hour
- Multiple hires
- HIPAA
- Mid-level
- Office
- Paid holidays
Quick Apply
Medical Receptionist - Urgent Care
ConvenientMD —Waterville, ME
- $19.50 - $24.00 an hour
- Part-time
- Urgent Care
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
11d
Open Apply for Best Western Plus Waterville Grand Hotel
Giri Hotel Management —Waterville, ME
- $10 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Site Engineer
Mastronardi Produce —Madison, ME
- Full-time
- Azure
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply

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Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at…
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IT Support Analyst
Cianbro —Pittsfield, ME
Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Maintain consistent communication with end users,…
$900 - $1,100 a week

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Paramount Philly Agency —Columbus, OH
Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
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Nationwide Children's Hospital —Columbus, OH
Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department. Greets visitors, responding to inquires or problems and…
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IT Support Analyst

Cianbro -
Pittsfield, ME

Apply Now

Job Details

Full-time
$900 - $1,100 a week

Qualifications

Software issue identification
Knowledge management
Computer science
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
In-person customer service
Software implementation
Hardware maintenance
Bug Reporting (Quality assurance practices)
Application deployment
Mid-level
Incident Escalation
Analysis skills
Bachelor's degree
Associate's degree in information technology
Computer hardware
Desktop (troubleshooting support)
Content development
System testing
Vendor communication
Customer service knowledge base
System deployment
Application Maintenance
Phone triage
Access control management
Online help documentation
Technical support via email

Full Job Description

As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges.

We are looking for a motivated, curious problem-solver who enjoys working on a mix of both routine and complex support challenges, who is not content to leave things as status quo. If you enjoy helping people stay productive when minutes count, and if you can ask the right questions to understand the problem to provide an efficient and effective resolution… then you would be an ideal fit! The wage range for this position is $900.00 to $1,100.00 per week. Compensation will be determined based on knowledge and experience.

Job Responsibilities

End-User Technical Support: Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues.
Software Support and Testing: Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes.
IT and System Security: Provision access and system security to applications, systems, data, and facilities using appropriate toolsets.
Internal IT Projects: Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality.
Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings.
Off-Hours Support: Participate in on-call rotation for after-hours or weekend support.

Qualifications/Requirements

The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable.
Minimum 2+ years’ experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered.
Excellent interpersonal, written, and verbal communication skills.
Excellent analytical problem-solving skills attention to detail with a willingness to learn.
A professional: strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude.
Commitment to teamwork, innovation and improvement.
Ability to multi-task and follow-up on requests.

Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

Apply Now

Refine Your Search

service desk jobs in pittsfield, me

IT Support Analyst

Front Desk Receptionist

Patient Care Scheduling Coordinator (Receptionist )

Medical Receptionist - Urgent Care

Open Apply for Best Western Plus Waterville Grand Hotel

Site Engineer

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