Top 10 Guest service agent Jobs in Pittsfield Ma

Front Desk Agent
Hilton Garden Inn Lenox Pittsfield —Pittsfield, MA
- $16 - $17 an hour
- Part-time
- Customer service
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Blacksburg —Lenox, MA
- $17 an hour
- Part-time
- Background check
- Sales
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
3d
Front Office Agent
Courtyard by Marriott Lenox Berkshires —Lenox, MA
- $18 an hour
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
Quick Apply
14d
Cannabis Retail Associate, Pittsfield
Temescal Wellness —Pittsfield, MA
- From $18.50 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Porches Inn —North Adams, MA
- From $18 an hour
- Seasonal
- Hotel
- High school diploma or GED
- US work authorization
Quick Apply
Front Desk Agent
Red Lion Inn —Stockbridge, MA
- $18 - $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- US work authorization
Quick Apply
3d
Hospitality Specialist- Front Office
Capital Vacations —Lenox, MA
- Part-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Assistant Front Desk Manager
Miraval Berkshires Resort and Spa —Lenox, MA
- $60,000 a year
- Mid-level
- Hotel
- Communication skills
- Employee discount
- Flexible schedule
Full time/Part time Hotel Guest Service Agent
Comfort Inn & Suites- East Greenbush Albany —Castleton, NY
- $17 - $18 an hour
- Part-time
- Computer literacy
- English
- Hotel
Quick Apply
Reservations Sales Manager
Miraval Berkshires Resort and Spa —Lenox, MA
- $58,000 a year
- Weekends as needed
- Mid-level
- Continuous improvement
- Budgeting
- Employee discount
- Flexible schedule
2d

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Front Desk Agent
Hilton Garden Inn Lenox Pittsfield —Pittsfield, MA
\* Block rooms in the computer and follow through on designated requirements\* Pre-register designated guests and prepare key packets\* Communicate pertinent…
$16 - $17 an hour
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Blacksburg —Lenox, MA
Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting…
$17 an hour
Quick Apply
3d

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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
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2d

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guest service agent jobs near pittsfield ma

Front Desk Agent

Hilton Garden Inn Lenox Pittsfield
Pittsfield, MA

Quick Apply

Job Details

Part-time | Full-time
$16 - $17 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Computer operation
Customer communication
Customer service
Writing skills
English
Math
Handling customer service requests
Front desk
Cross-functional collaboration
Hotel experience
Quality data entry
Customer data entry

Full Job Description

The Hilton Garden Inn, a leading Pittsfield area hotel, is looking for a front desk Agent to provide five-star service! Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area.

Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments.* Empathetically listen to guest inquiries and provide appropriate responses* Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)* Block rooms in the computer and follow through on designated requirements* Pre-register designated guests and prepare key packets* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)* Maintain confidentiality of all guests and hotel information* Employ attention to detail in order to ensure security of guest room access.* Maintain guest history files on all guests* Accommodate room changes expediently* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction* Issue safe deposit boxes to guests and ensure security of key* Monitor, send and distribute guest faxes* Generate, print and distribute daily and weekly reports* Resolve discrepancies on the room status report with Housekeeping* Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages and promotions.

Job Requirements * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone* Ability to accurately and efficiently input information into computer systems* Ability to work cohesively with co-workers both within and outside of your department* Ability to compute accurate mathematical calculations* Ability to think clearly, quickly and make concise decisions* Ability to prioritize, organize and follow up* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time*Previous customer service experience* Previous hotel front desk experience is strongly preferred* Previous cashiering experience is preferred* Fluency in a foreign language is preferred*

Please note the hotel is a 365 day 24/7 business. This position will evenings, weekends and holidays.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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guest service agent jobs in pittsfield ma

Front Desk Agent

Front Desk Agent

Front Office Agent

Cannabis Retail Associate, Pittsfield

Front Desk Agent

Front Desk Agent

Hospitality Specialist- Front Office

Assistant Front Desk Manager

Full time/Part time Hotel Guest Service Agent

Reservations Sales Manager

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