Sales Consultant - Keyholder - Diamond Wish - Newport Beach
Job Description:
We are seeking a highly motivated and experienced Sales Consultant to join our dynamic team. This is a full-time key holder position reporting directly to the Sales & Operations Manager. The ideal candidate will be a passionate and driven individual with a talent for building strong client relationships and a genuine appreciation for fine jewelry. Sales Associates will play a vital role in creating a luxurious and memorable experience for our clients. You will be responsible for providing exceptional customer service, showcasing our exquisite jewelry collections, and achieving individual sales targets. This role requires a strong understanding of luxury sales, excellent communication and interpersonal skills, and a commitment to exceeding customer expectations. As a Sales Consultant you will guide the customer through the life of the sale through all sales channels including: in-person, virtual appointment, phone, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line and custom design offerings.
The ideal candidate will be available full-time hours and be flexible to work within our hours of operation. This is an on-site position for our location in Newport Beach, CA.
The average pay range for this position is between $25-$35 hourly, based on experience. Sales incentives include monthly commission for achieving sales margins. This compensation budget range may be adjusted at any time at the discretion of the company.
Key Responsibilities:
Sales & Customer Service:
- Provide exceptional customer service, building rapport and trust with clients.
- Guide clients through our collections, offering expert advice and personalized recommendations.
- Showcase the unique features and benefits of our jewelry pieces.
- Assist clients with purchases, ensuring a seamless and enjoyable sales experience.
- Handle customer inquiries and resolve issues promptly and professionally.
- Cultivate long-term relationships with clients through follow-up and personalized communication.
Product Knowledge & Sales Techniques:
- Develop and maintain in-depth knowledge of our jewelry collections, including diamonds, gemstones, precious metals, and design styles.
- Stay up-to-date on industry trends and product knowledge.
- Utilize effective sales techniques to close deals and achieve sales targets.
- Understand and explain pricing, warranties, and other relevant information.
Store Operations & Key Holder Responsibilities:
- Open and close the store according to established procedures.
- Maintain a visually appealing and organized sales floor.
- Assist with inventory management, including receiving, displaying, and tracking merchandise.
- Process sales transactions accurately and efficiently using the POS system.
- Adhere to all company policies and procedures, including security protocols.
- Maintain a safe and clean environment for customers and staff.
Client Relationship Management:
- Build and maintain client profiles, tracking preferences and purchase history.
- Proactively reach out to clients for special occasions and promotions.
- Assist with client events and trunk shows.
- Contribute to building a strong client base for the store.
Teamwork & Communication:
- Collaborate effectively with other team members to achieve store goals.
- Communicate clearly and professionally with clients and colleagues.
- Participate in team meetings and training sessions.
Other Sales Keyholder Tasks:
- Assist with special projects as needed.
- Perform other related duties as assigned.
Qualifications:
- Proven experience in retail sales, preferably in a luxury environment.
- Passion for fine jewelry and a strong understanding of diamonds, gemstones, and precious metals is a plus.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build and maintain strong client relationships.
- Strong sales acumen and a proven track record of achieving sales targets.
- Ability to work in a fast-paced and demanding environment.
- Strong organizational and time-management skills.
- Proficiency in POS systems and basic computer skills.
- High school diploma or equivalent required; GIA certification a plus.
About Diamond Wish:
Diamond Wish is a family owned business that began crafting fine jewelry by hand decades ago. Our mission is to provide our customers with the highest quality diamonds and fine jewelry through ethically sourced and conflict-free diamond standards. As our passion for creating high quality fine jewelry grew, so did our family. Now in our 4th generation, we continue to craft elegant fine jewelry using genuine mined and lab-grown diamonds, precious gemstones, and even offer full service custom design. Knowing each final piece of jewelry is more than a purchase, it's a lifetime legacy of symbolism and love, and just like our family, it continues to grow.
Our commitment to traditional craftsmanship runs deep, and we believe that the art of creating jewelry with skilled hands is an invaluable tradition worth preserving. We are proud to continue the legacy of making jewelry by hand, where each piece is carefully assembled by our expert gemologists and master jewelers in our headquarters located in Los Angeles, California. Our designs and craftsmanship are skills learned through mastering the industry's techniques and every order is truly unique and made to order. Our commitment to crafting jewelry in-house means we can ensure our product can be delivered without delay.
Our Newport Beach location opened in August 2025 and offers in-house fine jewelry and other well known jewelry brands that carry the same quality standards as we do. We have all the popular product categories necessary to meet everyone's needs including engagement rings, wedding bands, fashion jewelry, watches and more. What sets us apart from other jewelry stores is our ability to supply ourselves with over 90% of our product offerings. Our business began as a wholesale distributor to retailers all over the United States. By cutting out the middleman, retailers, we are eliminating the markups associated with every jewelry store's offerings. Essentially offering more affordable wholesale pricing to customers that truly cannot be beat. We are a close-knit team passionate about the art of jewelry and dedicated to creating a memorable experience for every customer.
To Apply:
Please submit your resume and cover letter to careers. In your cover letter, please highlight your relevant experience in luxury sales management and explain why you are passionate about joining our team at Diamond Wish in Newport Beach.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at careers.
The employer is an equal opportunity employer and prohibits discrimination based on various protected characteristics. It will typically include a list of these characteristics, such as race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and marital status, among others. The statement emphasizes the employer's commitment to providing equal employment opportunities to all applicants and employees, regardless of these protected characteristics.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Jewelry sales: 3 years (Required)
- Supervising: 2 years (Required)
- Retail math: 2 years (Required)
Ability to Commute:
- Newport Beach, CA 92660 (Required)
Work Location: In person
