POSITION SUMMARY
Under the direct and regular supervision of the Surveillance Shift Supervisor, the Surveillance Operator I plays a crucial part in maintaining surveillance of properties owned by the Shingle Springs Band of Miwok Indians. The Surveillance Operator I works under close supervision, focusing on observing, documenting, and reporting criminal, regulatory, and procedural actions that would adversely affect any aspect of the operation. This is an entry level position with the greatest focus on learning and basic application of Surveillance Operator skills.
SPECIFIC RESPONSIBILITIES
1. Monitors all areas of the casino through the use of CCTV digital equipment.
2. Observes, records, and documents potential security and safety risks to guests and employees.
3. Observes, documents, and records all procedural, criminal, and regulatory infractions.
4. Utilizes CCTV and digital surveillance equipment to record, label, and store video incidents as evidence.
5. Acquires a basic understanding of the NIGC minimum internal control standards as they pertain to the casino operation. Documents and reports MICS infractions to the Gaming Commission.
6. Maintains a basic understanding of departmental policies and procedures affecting the casino operation as a whole.
7. Completes a daily activity report.
8. Coordinates with the appropriate department when Surveillance discovers any matter which needs further investigation or attention.
9. Attends regularly scheduled department meetings and training sessions.
10. Maintains a basic understanding of table games, slots, count, and cashier procedures; with emphasis on the detection of procedural errors and cheating methods.
11. Accountable for the accuracy and thoroughness of all daily logs, incident reports, and saved video.
12. Other duties as assigned.
MINIMUM QUALIFICATIONS
1. High school diploma or GED.
2. Ability to qualify for, obtain and maintain a gaming license issued by the Shingle Springs Tribal Gaming Commission, including pre-employment drug test and criminal background check.
3. Ability to accurately observe and document investigatory findings.
4. Ability to read, analyze, and interpret policy and procedure manuals and related documents.
5. Ability to effectively write daily logs and report investigative findings.
6. Ability to respond to inquiries and investigation requests from the Gaming Commission and Casino Management. Able to communicate effectively and professionally with fellow co-workers, department management, and other employees.
7. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
8. Ability to calculate payouts on various table games and analyze data from spreadsheets.
9. Ability to take direction and apply cogent, logical reasoning to various situations.
10. If selected for an interview, a basic math test and video assessment test will be required as part of the interview process.
PREFERRED QUALIFICATIONS
1. Knowledge of and experience with digital closed circuit television equipment preferred.
2. Prior gaming experience in the following areas is preferred: surveillance, table games, slots, and cage.
PHYSICAL REQUIREMENTS
1. While performing the duties of this position, the employee is required to sit for long periods of time. The employee is required to type, answer phones, and operate computer and surveillance equipment using their hands.
2. Specific vision requirements of this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
3. The physical demands described represent those duties an employee must meet in order to perform the essential functions of a Surveillance Operator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
WORKING CONDITIONS
Work Conditions may include, but are not limited to, the following: Bending at the waist, sitting still for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, exposure to secondhand smoke, hearing and speaking to exchange information, seeing to read reports and data and occasional lifting of 50 pounds or more.
NATIVE PREFERENCE
Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply: (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473. Applicants claiming Native preference must submit verification of Indian eligibility.
